Customer Service
2 days ago
**About PBF Pita Bread Factory**
Our variety of baked goods is created with authenticity and high-quality standards. We are in the heart of Burnaby and proudly present ourselves as a company that values diversity and growth.
PBF Pita Bread Factory has gained trust and loyalty from its customers since 1984. As a division of rising Baking Company located in the United States, we supply our premium baked products all over Canada, the United States, and Hong Kong.
Our mission is to manufacture and deliver high-quality baked goods that exceed the expectations of our customers in terms of delivery, specification, and price. We accomplish this by cultivating a caring environment where our dedicated and passionate team relentlessly serves our customers.
**Who you are?**
**Are you**:
- A visionary with a keen eye for attention to detail?
- A clear communicator who builds a positive and energetic work environment?
**Order Desk**
- Assisting callers with placing orders and general inquiries.
- Coordinate pick-up and delivery with company drivers and 3rd party carriers.
- Prepare all necessary documentation to facilitate delivery.
- Coordinate the delivery of samples to customers & events.
- Create appropriate documents for new customers and/or products.
- Creating and revising product case labels as required.
**Retail**
- Provide break relief for company store staff. Minimum 30 minutes per day.
- Provide assistance to retail staff during peak times.
- Provide vacation coverage for retail staff as required.
**Office Admin**
- Monitoring & ordering of office & misc. production supplies.
- Coordinate service work for all company copiers.
- All in-bound & out-bound courier.
- Filing.
**Other**
- At Hoc support for Senior Management as required.
**Skills and Experience**
- High school graduate. Post-secondary an asset**.**
- Previous order desk and/or retail experience.
- Fluent in English - Other language(s) an asset.
- Ability to handle a large volume of transactions with a high degree of accuracy.
- Ability to remain composed and communicate professionally.
- Strong time management skills.
- Proficient with Microsoft Office.
- Work effectively with other members of the PBF team.
**Hours**
- Monday to Friday 8:00am to 4:30pm
**Job Types**: Full-time, Permanent
**Salary**: $40,000.00-$50,000.00 per year
**Benefits**:
- Dental care
- Extended health care
- RRSP match
- Store discount
- Vision care
Flexible language requirement:
- English not required
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Burnaby, BC: reliably commute or plan to relocate before starting work (required)
**Education**:
- Secondary School (preferred)
**Experience**:
- Customer service: 1 year (preferred)
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