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Customer Service Representative

1 month ago

Burnaby, Canada COSENTINO Full time

Burnaby, CA**What are we looking for**:
**What you will do**:
As a Customer Service Representative, we expect you to deliver excellent customer service acting as a key liaison between our customers and our company by assisting with general inquiries regarding but not limited to: pricing, products, availability of inventory, delivery schedules, orders confirmations, and invoicing and collections.
To be a successful Cosentino CSR you need to focus on helping both external and internal customers by communicating in a patient, empathetic, passionate manner. Our Customer Service Representatives always put themselves in our customer’s shoes and advocate for them when necessary.
- As a Customer Services Representative, you will be handling different responsibilities:

- Responsible for developing and maintaining customer relationships by overseeing different operative responsibilities.
- Processing, monitoring, and following up on customer purchasing orders.
- Ensuring effective service and administrative support to customers by providing material delivery information and following up on the order status, informing actively customers and the sales team in case of discrepancies.
- Providing information to customers about material lead times, product availability, and pricing through efficient, prompt, and friendly communication with the aim of maintaining excellent customer service.
- Creation of invoices and corrections, if necessary, as well as returns of material.
- Scheduling visits to the showroom, leading material views & reservation of specific material.
- Solving customer issues from order to delivery and maintaining customer account receivables.
- Performing analysis in SAP as requested by General Manager, Operations Manager, or the sales/promotion force.
- Managing and maintaining the showroom; this includes ordering and stocking supplies needed, maintaining equipment, and placing marketing materials.
- Logging attending to daily visitors and events, recording each visitor/event into Salesforce.
- Support the sales team by, preparing sample shipments for customers and end-users, checking stock of materials when requested, as well as highlighting any stock issues that may arise to help them achieve and exceed sales targets.
- Other tasks upon request of the manager.

**What you need to succeed**:
**Professional Experience**
Required
- 3+ years of experience in Customer Service.
- 2+ years of experience with invoicing and order entry.

Desired:

- Customer Service experience in construction, manufacturing, distribution, or related industry experience

**Knowledge**
Required:

- Computer literacy to a relatively high standard: outlook, excel, word.

Desired:

- Use of SAP, ERP, or order system

**Academical Background**
Required:

- High School Diploma/GED

Desired:

- College degree

**What we do offer**:
You will join a company:

- With an international mindset and presence in 100+ countries.
- With an amazing growth story, sustained by extraordinary innovation with products such as Silestone®, Dekton®, and Sensa by Cosentino®.
- In which you will be able to demonstrate your great sales set skills and grow your career in a challenging project.

**About Cosentino**:
**Privacy Policy**:
**Data Controller**: COSENTINO GLOBAL, S.L.U.

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