Customer Service Representative

3 days ago

Burnaby, Canada Sungiven Foods Full time

Sungiven Foods Canada Inc. is a Specialty Neighbourhood Grocery with carefully selected private brand products. We pride ourselves as a provider of healthy daily meals. Our products are Natural, Less Processed and contains Fewer Additives for families who love cooking.

We are currently looking for a Customer Service Representative.

**Responsibilities**:
The Customer Service Representative will report directly to the Customer Service Manager and is a striver for building deep and long-lasting relationships with our customers.

It's a Full-Time which is based in the Head Office, and have chances to work with the stores.

**Main Responsibilities**:

- Brand Champions
- Relationship builders
- Troubleshoot and resolve customer issues in a timely manner
- Improve the knowledge base and training materials to help users
- Respond to customers' needs professionally at any time needed

**Job Duties**:

- Develop and implement strategies, policies and standard operating procedures (SOPs) to advance the level of customer service we provide.
- Record the best and bad practice of customer service based on internal or external cases study, and generate training materials of customer service accordingly.
- Offer support and solutions to customers in accordance with the company's customer service policies
- Resolve customer issues by analyzing the situation, determining appropriate solutions and ensuring appropriate follow-up
- Take the responsibility of internal customer service improving training.
- Must be able to work on weekends and shifts
- Working with stores after hours in handling any issues that may arise with customers
- Other duties and responsibilities as requested by the management or supervisor

**Skills and Qualifications**:

- You have at least one year of professional work experience and hold a Bachelor's degree. Previous customer service experience preferred.
- You're a critical thinker and reliable multi-tasker with solid interpersonal skills and excellent perseverance.
- You have strong capabilities in Microsoft Office, especially in PowerPoint and Excel
- Thrive in a dynamic and diverse team and is committed to building an influential culture focused around connectivity
- Problem Solving
- Time Management
- Attention to detail

Come and Join the Fun

**Job Types**: Full-time, Permanent

**Salary**: $18.00-$22.00 per hour

Expected hours: 40 per week

**Benefits**:

- Casual dress
- Company events
- Dental care
- Discounted or free food
- Extended health care
- Flexible schedule
- On-site parking
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Burnaby, BC: reliably commute or plan to relocate before starting work (required)

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- Customer support: 1 year (preferred)

Work Location: In person

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