Noram Revenue Management Team Leader

3 months ago

Toronto, Canada Finance, Procurement, Legal, Privacy Full time

**Job no**: 523409 - C
**Brand**: Finance, Procurement, Legal, Privacy
**Work type**: Full time
**Location**: Ontario
**Categories**: Operations & Professional Services, Finance & Strategy

**NORAM Revenue Management Team Leader - Toronto, ON**

Flight Centre Travel Group (FCTG) is one of the world’s largest travel retailers and corporate travel managers. The company, which is headquartered in Brisbane, Australia has company-owned leisure and corporate travel business in 23 countries, spanning Australia, New Zealand, the Americas, Europe, the United Kingdom, South Africa, the United Arab Emirates and Asia. FCTG also operates a global corporate travel management network, which extends to more than 90 countries through company-owned businesses and independent licensees. The company opened its first leisure travel shop in Sydney, Australia in 1982 and listed on the Australian Securities Exchange in 1995. Our purpose is to “open up the world for those who want to see”. Every day, we give people all around the world the opportunity to experience something really amazing - travel

To learn more about Flight Centre Travel Group please click HERE

**About The Opportunity**

We are looking for a Team Leader to lead the day-to-day activities of Revenue Management, driving the optimisation of available content and maximizing revenue opportunities for our North American Corporate markets.

Your primary mission is to sustainably grow our margins through steering strategies, ensuring that we prioritize and configure fares to guide customers toward highest margin opportunities on all routes and cabins. This includes all activities pre and post-sale to maximise margin where possible and legitimate.

This pivotal role requires a strong analytical mindset, as you will be responsible for identifying the opportunities within your portfolio and driving their execution with the team. You will be expected to model their financial impact and track their delivery to ensure we consistently meet or exceed expectations.

In addition to your content strategy leadership, you will play a key role in driving change management within our revenue management processes. As we adapt to evolving markets and a rapidly changing distribution landscape, your ability to facilitate change and align our teams with new strategies will be essential to our success. This includes, among others, evolving our strategy alongside with the ramp-up of new distribution channels, both from our business and our suppliers.

**Key Responsibilities**
- Establish and achieve sustainable margin improvement as a primary KPI.
- Enhance preferred fares usage and reduce revenue leakage as key performance indicators.
- Support the supplier steering strategy from Air, prioritizing and configuring fares to guide clients toward best margin opportunities on all routes and cabins.
- Utilize data-driven insights to model income opportunities and identify strategies for sustainable revenue growth.
- Work with Operations to improve consultant adoption of preferred fares and an efficient Better Buying strategy across the region.
- Monitor and track the delivery of content strategy initiatives, ensuring they meet or exceed performance expectations.
- Lead cross-functional teams, collaborating closely with procurement, operations, commercial, consultants, and finance to optimize content and revenue.
- Foster teamwork and influence consultant behaviours in alignment with the evolving revenue management strategy.
- Mentor and guide a team across North America, providing actionable feedback for continuous improvement.
- Drive the reduction of revenue leakage through effective strategies.
- Shape and execute the distribution strategy for North American markets, considering NDC and traditional channels.
- Lead change management initiatives to adapt revenue management processes to changing markets and distribution landscapes.

**Experience & Qualifications**
- Proven experience in revenue management, content optimization, distribution or a related field within the travel industry. Required.
- Exceptional analytical skills with a demonstrated ability to model income opportunities and interpret complex data.
- Strong leadership abilities and a track record of guiding diverse teams toward revenue growth goals.
- Outstanding organizational and project management skills.
- Charismatic communicator with the ability to influence and unite cross-functional teams toward common goals.
- Strategic thinker with a results-driven mindset.
- Knowledge of travel industry trends, distribution systems, and NDC is a plus.
- Willingness to travel as needed.

**Work Perks - What’s in it for you**:
FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks o

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