Claims Representative I

7 months ago

Dartmouth, Canada Intact Full time

Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you’re bringing this purpose to life alongside a passionate community of experts.

Feel empowered to learn and grow while being valued for who you are
- here, diversity is a strength. You have our commitment to support you in reaching your goals with tools, opportunities, and flexibility. It’s our employee promise.

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Read on to see how you can shape the future, win as a team, and grow with us.

**About the role**

Join our new **Accident Benefits Academy** You will be trained to become an Accident Benefits Adjuster.

As a member of the Accident Benefits Academy**,** you will join a new team and develop the skills and knowledge to be responsible for assisting our customers who have suffered injuries as a result of a motor vehicle accident. Our primary focus is to ensure a seamless and positive customer journey throughout the claims process.

To set you up for success, we offer a 1-year training program that will equip you with the skills and expertise needed to excel in the insurance industry while building your foundational knowledge of accident benefits. The training will provide you with the confidence, empathy, and expertise required for your role. You will also participate in a licensing journey to obtain provincial licenses in New Brunswick, Prince Edward Island and Newfoundland.

**What you'll do here**:

- You will participate in a comprehensive training Academy to learn Accident Benefit Claims
- Analyze and interpret insurance policy wordings to determine coverage and assess entitlements which are fair and equitable
- Identify eligibility and/or entitlement ensuring quick access to all available benefits to promote treatment and recovery.
- Manage claims while abiding by current provincial regulations and guidelines as well as company protocols and procedures.
- Answer queries from customers, legal representatives and medical clinics while providing high quality customer service and communicating in a timely and respectful manner.
- Conduct investigations and identify additional information such as independent medical examinations, customer medical or employment history required to clarify and/or justify a claim
- Collaborate with colleagues in a Hybrid environment - required to be in the office 3 days a week during probationary period.

**What you bring to the table**:

- Customer service experience with a combination of university, college, and relevant experience and/or training in medical, legal or insurance.
- The ability to multi-task with system tools, phones, MS Office and typing skills is required.
- Excellent verbal and written communication skills.
- Strong analytical skills, detail-oriented and organized.
- Bilingualism in French and English
- Must be eligible to obtain licensing through the Insurance Institute of Canada and willing to work toward Chartered Insurance Professional (CIP) designation
- No Canadian work experience required however must be eligible to work in Canada.

LI-CLAIMS

LI-HYBRID

**What we offer**

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

- A financial rewards program that recognizes your success
- An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased
- An extensive flex pension and benefits package, with access to virtual healthcare
- Flexible work arrangements
- Possibility to purchase up to 5 extra days off per year
- An annual wellness account that promotes an active and healthy lifestyle
- Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
- A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
- Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities
- Inspiring leaders and colleagues who will lift you up and help you grow
- A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

**We are an equal opportunity employer**

At Intact, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

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