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Client Support and Admin Professional

4 months ago

Vaughan, Canada Trillium FSB Inc. Full time

We're a financing company with a 25-year history, having helped over 20,000 customers achieve their goals. We're seeking a meticulous individual to provide exceptional customer service and administrative support at our head office in Vaughan, Ontario.

Whether you're a new grad or an experienced professional, if you're self-motivated and detail-oriented, we'd love to hear from you.

**WHAT YOU’LL DO IN A DAY**:

- Manage client accounts with accuracy and completeness of file preparation
- Maintain a strong knowledge of our services and suggest ways to enhance the client experience
- Perform administrative duties with precision, such as data entry, filing, and generating reports
- Build strong relationships with clients through regular updates on their account status
- Identify process improvements and suggest solutions to improve the client experience and increase efficiency

**WHAT YOU BRING TO THE ROLE**:

- High school diploma or equivalent; associate or bachelor's degree preferred
- 2+ years of experience in customer service or administrative support, with a proven track record of outstanding service and support
- Excellent verbal and written communication skills, with a warm and friendly demeanor
- Strong problem-solving skills and meticulous attention to detail
- Ability to multitask and prioritize while maintaining a positive and proactive attitude
- Proficiency in Microsoft Office and CRM software, with a passion for using technology to streamline operations and enhance the client experience
- Positive attitude, team player, and willingness to learn and grow in a supportive and fun environment

**WHAT YOU’LL HAVE ACCESS TO**:

- Competitive salary
- Health and dental benefits
- Life insurance
- On-site parking
- Fantastic training, working closely with the founder and CEO

If you're excited about the opportunity to use your customer service and administrative skills to make a positive impact on our clients, we want to hear from you Please submit your resume and cover letter today, and join us in creating exceptional experiences for our clients.

**Job Types**: Full-time, Permanent

**Salary**: $40,000.00-$50,000.00 per year

**Benefits**:

- Company events
- Dental care
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Paid time off
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday

**Education**:

- Secondary School (preferred)

**Experience**:

- administrative assistant: 2 years (preferred)

Work Location: Hybrid remote in Vaughan, ON