Support Services Coordinator

1 month ago

Vaughan, Ontario, Canada Rentokil Initial Full time
Job Title: Support Services Admin

Rentokil-Terminix Canada is a leading provider of pest control services to the property management sector. Our company has a long history of innovation and excellence in the industry, and we are committed to providing world-class customer service to our clients.

This role is a key part of our Support Services team, working closely with our Branch Managers, Technicians, and other team members to ensure customer satisfaction is met in all areas. The successful candidate will be responsible for setting up new contracts and jobs, providing client portal support, distributing invoices with supporting documentation, and following up on any client questions and/or concerns related to invoicing or account changes.

Key Responsibilities:
  • Data entry of new contracts, job sales, and product sales into our CRM software
  • Upload and file copies of contracts for new customers
  • Customer account maintenance, including contact updates, changes to billing, POs, etc.
  • Daily and consolidated month-end invoicing
  • Process and apply credit memos as required
  • Ensure accuracy in our invoice process, ensuring all relevant data is correct
  • Upload invoices into customer 3rd party portals
  • Print, sort, and mail daily invoice runs as required
  • Ensure month-end procedures are followed and deadlines met
  • Create reports in Excel to provide to customers with special requests monthly
  • Verify accuracy of service work tickets and post in CRM
  • Process credit cards in CRM as required
  • Assist in resolving customer disputes with the accounts receivable team
  • Submit all vendor invoices for the branch into Coupa for payment processing
  • Monitor weekly uncommitted reports with Branch Managers to ensure route and invoicing completion
  • Compile production and sales commissions reports to review with Branch Managers
  • Assist Sales Reps and the Operations team with looking up customer info in CRM
  • Track business and technician licenses for expiry/renewal
  • Assemble logbooks (info binders) for customers as required
  • Shipping/receiving
  • Additional responsibilities as assigned
Requirements:
  • 2+ years of Admin experience in a fast-paced professional environment
  • Demonstrated proficiency with Microsoft Word, Excel, and PowerPoint
  • Knowledge of Google Suite (e.g., Google Docs, Drives, Gmail, Calendars)
  • Able to learn and use multiple computer systems
  • Knowledge of Vendor Portals is an asset
  • Excellent proof-reading abilities
  • Strong analytical skills and attention to detail
  • Able to multitask in a fast-paced environment
  • Prioritize work without direct supervision
  • Strong communication (verbal and written)
  • Able to exercise tact and diplomacy when dealing with others
  • Strong work ethic, punctual, and maintain a professional demeanor
Benefits:
  • Great benefits - Medical, Dental, and Vision
  • Employer-matched RRSP program up to 3.5% of your base salary per year
  • Paid sick and vacation days
  • Short and long-term disability
  • Life Insurance

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