Application Support Technician

4 days ago


Toronto, Canada Osler Full time

Osler, Hoskin & Harcourt LLP is one of Canada’s leading business law firms. Advising many of Canada’s corporate leaders, as well as U.S. and international parties with extensive interest in Canada, our more than 1,000 firm members are based in offices in Toronto, Montréal, Ottawa, Vancouver, Calgary and New York.

**Major Responsibilities**
- Assists Application Support Technician in troubleshooting intermediate to complex helpdesk issues
- Analyzes, defines and researches the end user’s problem, identifies root cause, and implements/recommends solutions to appropriately resolve issue to the end user’s satisfaction
- Provides appropriate escalation of support requests for expedient resolution
- Follows the Firm’s established service standards to ensure consistent quality service is provided to internal customers
- Logs information concerning help desk calls into a database system to track history of calls and successful solutions for future reference purposes
- Identifies recurring problems/trends; notifies and works with team to reach root cause solutions
- Provides home and remote computer support as well as installations for Firm users as requested
- Works rotating day and evening shifts; provides 24/7 after-hours support to Firm users which requires carrying a cell phone and pager (on a weekly/monthly rotating schedule)
- Abides by Firm policies including the policy on confidentiality; maintains confidentiality of all computer-based information related to the Firm, its clients, and its employees
- Performs other duties as required

**Position Requirements**:

- Education and Experience_
- College diploma in a computer-related discipline
- Successful completion of the Microsoft Certified Professional or similar training with a minimum of one year experience in a technical customer service or help desk role
- An equivalent combination of education, training and experience may be acceptable
- Knowledge and Skills_
- Excellent verbal communication, interpersonal and customer service skills
- Advanced analytical, problem solving and troubleshooting skills
- Strong written communication skills and ability to document troubleshooting reference materials
- Flexibility to work rotating day and evening shifts with occasional weekends and Holiday shifts
- Willingness to carry pager 24/7 on rotating basis (i.e. one week per month)

We are currently working in a hybrid work arrangement, which includes a requirement to work partially in the office.

**How To Apply**:
**Accessibility and Accommodation**

**Background and Reference Checks**

Please note that any offer of employment will be conditional upon background and reference checks, including a criminal record check, credit check, and employment and educational verifications.

If you have the required background with the ability to provide exceptional customer service and wish to work in one of Canada's leading law firms, please reply in confidence with a cover letter and résumé by the closing date.

**No agencies or phone calls please.



  • Toronto, Canada General Partner for Carthos Full time

    Osler, Hoskin & Harcourt LLP is one of Canada’s leading business law firms. Advising many of Canada’s corporate leaders, as well as U.S. and international parties with extensive interest in Canada, our more than 1,000 firm members are based in offices in Toronto, Montréal, Ottawa, Vancouver, Calgary and New York. Osler prides itself on attracting and...


  • Toronto, Canada General Partner for Carthos Full time

    Osler, Hoskin & Harcourt LLP is one of Canada’s leading business law firms. Advising many of Canada’s corporate leaders, as well as U.S. and international parties with extensive interest in Canada, our more than 1,000 firm members are based in offices in Toronto, Montréal, Ottawa, Vancouver, Calgary and New York. Osler prides itself on attracting and...


  • Toronto, Canada Osler, Hoskin & Harcourt LLP Full time

    Osler, Hoskin & Harcourt LLP is one of Canada’s leading business law firms. Advising many of Canada’s corporate leaders, as well as U.S. and international parties with extensive interest in Canada, our more than 1,000 firm members are based in offices in Toronto, Montréal, Ottawa, Vancouver, Calgary and New York. Osler prides itself on attracting and...

  • Application Support

    6 months ago


    Toronto, Canada Kinectrics Full time

    Kinectrics takes pride in being consistently ranked as one of the best places to work in the energy and utility industry, where purpose and people mean as much as innovation and growth. That’s why we choose only the best and brightest to join us. To keep pace with Canada’s expanding energy and utility sector, Kinectrics has grown from a company of 300 to...


  • Toronto, Canada City of Toronto Full time

    Major Responsibilities:Reporting to the Deputy Secretary Treasurer Committee of Adjustment, the Application Technician will case-manage applications for Consent and Minor Variance through the entire Committee of Adjustment Process.Receives and examines applications for minor variance and consents, including architectural plans, for completeness and accuracy....

  • IT Support Technician

    4 months ago


    Toronto, Canada QMC Metering Solutions Full time

    QMC IT Support Technician - Toronto, ON (Full-time/Hybrid) QMC Metering Solutions supplies and integrates several meter technologies to effectively monitor the consumption of electricity, water, gas and thermal energy consumption of commercial and residential properties. We have offices in Coquitlam, Calgary, and Toronto and have a support and distribution...


  • Toronto, Canada City of Toronto Full time

    **Job ID**: 52255 **Job Category**:Policy, Planning & Research **Division & Section**:City Planning, CP Zoning & Committee of Adjustment **Work Location**:North York Civic Centre, 5100 Yonge Street **Job Type & Duration**:Full-time, 1 Permanent, 1 Temporary Vacancy (contract end date June 2025) **Hourly Rate and Wage Grade**:$37.11 - $40.65, TFS273,...


  • Toronto, Canada PBNJ Consulting Inc. Full time

    **We're hiring!** **IT Support Technician**: We are currently in need of a customer-deployed tech that would report to our head office, and be dedicated to clients in the Graphic Design Industry. This is an on-site position requiring on-site presence, with occasional opportunity to work from home. **Responsibilities**: End User Support: - Answer Helpdesk...


  • Toronto, Canada Great River Financial Services Inc (GRFS) Full time

    **Job type** Full-time/Part Time **You have**: - A passion for excellent customer service and for seeing others succeed - Strong verbal and written communication skills - Problem-solving, critical thinking, and analytical skills - Honesty & Integrity - Comfort in making decisions independently - Attention to detail while also keeping in mind the big...


  • Toronto, Canada 1ComputerServices Inc. oa 1CS Full time

    Small Toronto based MSP is looking for an individual who has as much passion for providing IT support as we do to fill the role of Support Desk Technician. This is a full-time position, from Monday to Friday, 9am-5pm. The successful applicant will work from our head office, located in the north-west part of Toronto. Compensation being offered in the range of...

  • Spray Foam Applicator

    7 months ago


    Toronto, Canada Envirotherm Solutions Full time

    Position: Spray Foam Technician/Applicator Company: EnviroTherm Solutions Location: GTHA **Salary**: Competitive, commensurate with experience Experience: Minimum 3 years Immediate Start Available **Requirements**: - Ability to work independently and as part of a team - Strong attention to detail and commitment to quality - Excellent communication...

  • Nail Technician

    4 weeks ago


    Toronto, Ontario, Canada Nails House] Full time

    Nail Technician OpportunityWe are seeking a skilled Nail Care Technician to join our team at Nails House. As a Nail Technician, you will be responsible for providing high-quality nail care services to our clients.Job SummaryThis is a full-time position that requires the ability to work independently and as part of a team. The successful candidate will have...


  • Toronto, Canada Capgemini Full time

    **User Support Technician** - 071003 - Group IT Americas - User Support Technician Job Description 1 Job Summary: As a member of the Capgemini User/Site Support team, the Technician is responsible for all remote, and Virtual L2 support and will take full ownership to resolve directly or coordination the resolution for end users. The User Support Technician...

  • IT Support Technician

    7 months ago


    Toronto, Canada PBNJ Consulting Inc. Full time

    **We're hiring!** **IT Support Technician**: We are currently in need of a customer-deployed tech that would report to our head office, but be dedicated to a specific group of clients with offices in the GTA. This is a hybrid postion requiring on-site presece from time to time, on a pre-determined scheudle, as well as ad-hoc visits when required. **NOTE:...

  • Application Technician

    2 months ago


    Toronto, Canada City of Toronto Full time

    **Job ID**: 50787 **Job Category**:Policy, Planning & Research **Division & Section**:City Planning, CP Urban Design **Work Location**:City Hall, 100 Queen St. West **Job Type & Duration**:Full-time, Temporary vacancy (expected end date April 2026) **Hourly Rate and Wage Grade**:$37.11 - $40.65,** **TFS273, Wage Grade 10 **Shift Information**: Monday...


  • Toronto, Canada Virtual TechPool Full time

    12 Month Contract with possibility of extension. This Junior IT Support Technician role requires installation, configuration, and support for PC’s, Laptops, Servers and Network hardware. Support is usually required for Office based staff and will extend to Remote Office sites, Retail outlets, manufacturing plants and warehouses. This role requires...

  • Application Support

    2 days ago


    Toronto, Canada Kumaran Systems Full time

    Job Description:Must have :Current or Previous experience in test environment management and support.5+ Years hands on experience with expertise in J2EE/Webservices Technologies (EJB, Servlets, JDBC, JSP), Web Services (Soap, RPC), STRUTS, SOA Architecture, SPRING and iBATIS or Hibernate frameworkHave experience with Infrastructure management.Have experience...

  • Application Support

    4 days ago


    Toronto, Canada Kumaran Systems Full time

    Job Description:Must have :Current or Previous experience in test environment management and support.5+ Years hands on experience with expertise in J2EE/Webservices Technologies (EJB, Servlets, JDBC, JSP), Web Services (Soap, RPC), STRUTS, SOA Architecture, SPRING and iBATIS or Hibernate frameworkHave experience with Infrastructure management.Have experience...

  • Application Support

    4 days ago


    Toronto, Canada Kumaran Systems Full time

    Job Description:Must have :Current or Previous experience in test environment management and support.5+ Years hands on experience with expertise in J2EE/Webservices Technologies (EJB, Servlets, JDBC, JSP), Web Services (Soap, RPC), STRUTS, SOA Architecture, SPRING and iBATIS or Hibernate frameworkHave experience with Infrastructure management.Have experience...

  • Application Support

    4 days ago


    Toronto, Canada Kumaran Systems Full time

    Job Description:Must have :Current or Previous experience in test environment management and support.5+ Years hands on experience with expertise in J2EE/Webservices Technologies (EJB, Servlets, JDBC, JSP), Web Services (Soap, RPC), STRUTS, SOA Architecture, SPRING and iBATIS or Hibernate frameworkHave experience with Infrastructure management.Have experience...