Manager, Service Operations
2 months ago
Bring your knowledge of current technology trends and best practices in the information and communication technology as well as your skills in leadership and mentoring staff to this exciting opportunity at BC Assessment_
Organization Overview
BC Assessment is a Provincial Crown Corporation that develops and maintains real property assessments throughout British Columbia in addition to providing real property information. BC Assessment serves the citizens of British Columbia and has 13 offices throughout the province.
At BC Assessment, our people and culture are important to us. We work together to create a culture that appreciates differences in all forms. We trust and respect each other, and are invited to bring our whole selves to work. We are committed to making BC Assessment the best possible place to work, and through our efforts ultimately contribute to a better British Columbia. Our digitally agile, service-centric employees are productive, engaged, and work collaboratively in a modern flexible workplace. Our employees are at the heart of our organization and we are proud to be recognized as one of
BC’s Top Employers
for the ninth year
At BC Assessment, we offer competitive
benefits
for our employees:
- Work-life balance - 35-hour work weeks, hybrid work options and flexible work schedules.- Public Service Pension Plan - one of the best in Canada, allowing you to plan for your future.- Health and Wellness - generous extended health and dental benefits through Pacific Blue Cross and an Employee Assistance Program to help support our employees overall well-being.- We offer a reduced-cost bus pass through the BC Transit ProPASS program and our Uptown office has a secure bike storage and secure change rooms with lockers.- Career development - we want you to grow and learn with us We provide ongoing learning, leadership development and career development scholarship program.- Our office is located in Saanich, BC at Uptown which overlooks several shops and coffee shops and is walking distance to the Galloping Goose trail network.
We are committed to ensuring that reasonable accommodations are made available to persons with disabilities during the recruitment, assessment and selection processes and will provide reasonable accommodations upon request. If you require assistance or an accommodation due to a disability, please
contact us.
Job Overview
The Manager, Service Operations is responsible for ensuring that all operational processes are effective and conform to industry best practices and are in alignment with BCA’s IMIT policies.
We are looking for someone who is curious, open minded, able to adapt and encourages others to adapt. You are a true team player and take pride in providing excellent service. You communicate well with both technical and non-technical audiences, and you know that listening is just as important as speaking. You pursue a clear understanding of the issues you are facing before you provide solutions, and you are able to recognize patterns across incomplete or seemingly disconnected information. Your passion for information technology permeates the work you do, and your visionary capability is grounded in realistic approaches to technology evolution. Last, but not least, you do what it takes to stay up-to-date on current technology trends and best practices in the information and communication technology (ICT) industry.
Key Accountabilities- Participates in defining the strategic direction for Services Delivery and implements long term plans and ensures operational efficiency and continuous improvement.-
- Manages the ongoing integrity, availability, backup, recovery and performance of corporate databases that support BCA’s business systems.- Manages the ongoing ICT hardware, network and cloud performance to meet BCA’s operational needs.- Responsible for planning changes to ICT hardware, Cloud and network services including specifications, acceptance testing, release, and updating the configuration database.- Implements BCA IMIT security policies, procedures, standards, training and technologies to ensure a comprehensive and consistent information security environment that minimizes privacy and security risks to the organization and its stakeholders and aligning with Government of BC policies.- Contributes to the development of IMIT long term plans and the future direction of corporate information, technology and solution architectures.- Manages ICT related procurement including the development of requests for proposals, tendering documents and invitations to quote; leads the evaluation of bids; negotiates contract terms; manages short term and multi-year contracts and establishes performance objectives.- Prepares and analyzes reports and statistics on utilization trends, production and capacity levels and provides recommendations for senior management review and approval.- Manages help desk services for all technology services within the Corporation.- Ident
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