Dispatch Coordinator
4 days ago
The Dispatcher is responsible for the scheduling and dispatch of drivers and equipment for conveyance of passengers. The role includes providing support in a fast paced, high call volume office environment and will assist in completing operational and data entry tasks as necessary in a timely and accurate manner.
Great Canadian offers competitive compensation packages and an incredible work environment.
**Our Values**
**Professionalism - Pride - Innovation - Safety First - Enjoy the Ride**
Great Canadian Holidays and Coaches, Ontario’s leading motor coach & tour operator, is a trusted provider of innovative holidays across North America and luxury motor coach rentals. After more than 30 years in business, we’re known for our safety record, industry-leading drivers and our award-winning fleet of over 50 motor coaches featuring Canadian themes.
We are currently looking to fill a dispatcher position with passionate and experienced individual. Below you will find specific details about the position and qualifications:
**Job Duties**
- Review all client itineraries
- Prepare and communicate daily dispatch to drivers
- Communicate with clients regarding their tours/charters.
- Assist and support drivers during difficult on the road situations
- Input data to be used for maintenance programs
- Assist with handling client complaints and follow up
- Process, verify and distribute dispatch paperwork
- Reserve out of town hotel rooms for drivers when necessary
- Prepare necessary travel permits for drivers
- Input mechanical fitness items into tracking system
- Assist in maintaining driver files
- Share in on call rotation for after hours and weekend emergencies
- Performs other duties as required
**Requirements**:
- High school diploma or GED required
- Industry knowledge and experience an asset
- Computer Skills - Outlook, Excel, Word
- Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
- Able to work well under pressure
- Flexible, able to deal with change
- Strong attention to detail
- Very organized, with excellent multi-tasking and problem-solving skills
- Excellent customer service/communication skills
- Strong work ethic and positive team attitude
**Work Conditions**
- Interacts with customers, employees, management and the public at large.
- Manual dexterity required to use desktop computer and peripherals.
- Lifting or moving up to 10 lbs may be required.
**Benefits**:
- Extended health care
- Vision care
- Dental care
- Life insurance
- On-site parking
- Employee assistance programs
- Vacation & paid time off
- Company events & social hours
Work Remotely
- No
**Job Types**: Full-time, Permanent
Pay: $23.00-$26.00 per hour
**Benefits**:
- Casual dress
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Vision care
Schedule:
- 10 hour shift
- Holidays
- On call
- Weekends as needed
**Experience**:
- dispatch: 1 year (preferred)
Work Location: In person
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