Coordinator, Peer Support and Trauma Response

6 months ago

Toronto, Canada SickKids Full time

**About SickKids**:
Dedicated exclusively to children and their families, The Hospital for Sick Children (SickKids) is one of the largest and most respected paediatric healthcare centres in the world. As innovators in child health, we lead and partner to improve the health of children through the integration of healthcare, leading-edge research and education. Our reputation would not have been built - nor could it be maintained - without the skills, knowledge and experience of the extraordinary people who come to work here every day. SickKids is committed to ongoing learning and development, and features a caring and supportive work environment that combines exceptionally high standards of practice.

When you join SickKids, you become part of our community. We share a commitment and determination to fulfill our vision of _Healthier Children. A Better World_.

Don’t miss out on the opportunity to work alongside the world’s best in paediatric healthcare.

**Position Description**:

- SickKids Peer Support and Trauma Response is a robust program of over 100 employee peers from across the Hospital and Research Institute comprised of physicians, trainees, frontline and corporate staff, scientists and researchers. Peers provide one-to-one support and contribute to trauma response post-incident and are instrumental in the delivery of psychoeducational initiatives across the hospital. The program, which is under the auspices of the Occupational Health & Safety Department, is led by a Program Manager.The overarching contribution of the Coordinator is provision of administrative and operational support with moderate program responsibilities to facilitate response, communication and established processes.**Here¿s What You¿ll Get To Do**:

- Provide crisis intervention as needed and makes referrals in consultation with Program Manager
- Triage internal and external requests including, but not exclusively, those for peer assignment, information about the program, training or presentations.
- Coordinate peers to provide trauma response and will provide support, as appropriate as a peer,in conjunction with the Critical Incident Stress Management model.
- Assess for indicators of mental health risk and supports, redirects and refers as appropriate.
- Act as a resource for peers providing support as appropriate or redirecting to Program Manager.
- Provide coverage or back-up assistance, as needed, and in conjunction with protocols established through Occupational Health and Safety and the Peer Program.
- Collaborate with the Occupational Health Clinic and Health Absence Management Program teams.
- Contribute to data collection and analysis for program evaluation. Communicate with peers and other partners, ensuring peers upload information for statistical purposes.
- Collaborate in the development of program evaluation tools and development of content and coordination of deliverables for presentations, trainings and with projects.
- Collaborate in examining program objectives and in analysis and evaluation of program outcomes. Participate in program-related activities such as rounding and planned health and well-being events.
- Assist in the development of promotional and resource materials.
- Support research efforts pertaining to program development.
- Assist with the Peer Program and Staff Mental Health Resources website on SharePoint and alternate communication modalities.
- Participate in writing blogs, newsletters and other collaborations with the health and wellbeing team.
- Establish knowledge of the Peer Program and Trauma Response Policy, the program¿s objectives, projects and initiatives¿
- Represents the Peer Program and its mission, as needed, on hospital committees and working groups.
- Contributes to prevention through internal educational initiatives and campaigns to increase awareness about mental health including anti-stigma, equity, diversity, and inclusivity.
- Contributes to development of content and coordination of deliverables for presentations and trainings.

**Here¿s What You¿ll need**:

- Diploma in Social Service Worker with appropriate experience. Bachelor of Social Work preferred.
- Membership with the provincial regulatory body OCSWSSW.
- Knowledge and skill in mental health assessment, in particular, risk assessment.
- Experience with volunteer or peer support programs.
- Ability to positively influence and engage with internal partners.
- Excellent verbal and communication skills.
- Excellent interpersonal, time management and organizational skills.
- Excellent problem-solving and innovation skills.
- Commitment to practices of equity, diversity and inclusion
- Experience within a healthcare environment or part of an interdisciplinary team.
- Group facilitation skills.
- Knowledge and experience in crisis management, trauma and post-traumatic stress.
- Experience with Critical Incident Stress Management (CISM) or a comparable model.
- Experience with mental health in the adult popul

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