Peer Support Worker

3 weeks ago

Toronto, Canada Street Haven at the Crossroads Full time

**Peer Support Worker**_**:_ **Full Time Temporary Contract (**_**untill March 31st 2025**_**)**

**Company Overview**:
**Position Overview**

Reporting to the Director of Training Services, we are seeking a compassionate and dedicated Peer Support Worker to join our team in providing essential care and support services to our clients in downtown Toronto. The Peer Support Worker provides compassionate, trauma-informed support to women experiencing homelessness, leveraging personal lived experience to foster connection, empowerment, and holistic recovery.

**Key Responsibilities**

**Direct Client Support**
- Provide one-on-one peer support and mentorship
- Facilitate individual and group support sessions
- Offer emotional support and active listening
- Share personal recovery strategies and coping mechanisms
- Support clients to achieving personal goals
- Assist clients in navigating social services and community resources
- Maintain confidential and respectful client interactions
- Work collaboratively with caseworkers to support client needs and goals

**Peer-Led Programming**
- Design and facilitate peer-led wellness workshops
- Develop recovery-oriented group activities
- Create safe, inclusive support circles
- Coordinate peer mentorship programs
- Support clients in building social connections and community integration

**Advocacy and Outreach**
- Represent client perspectives in program development
- Connect clients with appropriate support services
- Collaborate with multidisciplinary team members
- Participate in community outreach initiatives
- Reduce barriers to service access for marginalized women

**Documentation and Administrative Support**
- Maintain accurate client support records
- Participate in team meetings and case conferences
- Contribute to program evaluation and improvement
- Complete required reporting and documentation
- Support data collection and program metrics

**Essential Qualifications**
- Lived experience with homelessness, mental health challenges, or addiction recovery
- Strong empathy and active listening skills
- Understanding of trauma-informed care principles
- Ability to maintain professional boundaries
- Excellent communication skills
- Resilience and emotional stability

**Required Competencies**
- Empathy and Compassion
- Lived Experience Expertise
- Active Listening
- Boundary Management
- Cultural Sensitivity
- Trauma-Informed Care
- Communication
- Resilience
- Collaborative Teamwork
- Self-Care and Personal Growth

**Qualifications and requirements**

**Experience**
- Minimum of 2 years’ relevant experience preferably in communal living settings.
- Experience working with marginalized women facing concurrent disorders

**Required Skills**:

- Awareness of and sensitivity to the philosophies of supports and services with people who have mental health challenges.
- Effective conflict resolution, crisis intervention and de-escalation skills.
- Excellent communication skills.
- Commitment to excellence in support and services.
- Life Skills Certification an Asset.
- Valid First Aid and CPR Certificate.
- Valid Food Handler’s Certificate.
- You will be required to complete a Vulnerable Sector check

**Where we work**

**Inclusion**

We are committed to creating an inclusive and equitable workplace. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Please advise us in advance if you require accommodation so we can plan as necessary.

**Application process**

To be considered for this position, you are a woman committed to the mission of Street Haven. Street Haven is directed by the principles of Housing First and Harm Reduction, with all policies, procedures and service delivery informed by a demonstrated commitment to diversity and inclusion.

**Job Types**: Full-time, Fixed term contract
Contract length: 4 months

Pay: $23.00-$25.00 per hour

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday

Application question(s):

- How many years of experience do you have with communal living settings?
- How many years of experience do you have working with marginalized women facing concurrent disorders?
- Please share your ideal salary range for this role.
- This is an onsite role. Is this suitable for you?

Work Location: In person

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