Peer Support Coordinator

2 months ago

Toronto, Canada March of Dimes Canada Full time

**Peer Support Coordinator - Contract - Remote**

**You’ll feel great about a career with March of Dimes Canada**

There are an estimated 878,000 Canadians living with stroke each year. Life after stroke brings many challenges for stroke survivors, their families, and caregivers. Many struggle with isolation, uncertainty, and difficulty accessing the support needed for recovery and reintegration. Peer support can address these challenges by connecting individuals impacted by stroke, enabling them to provide each other with social, emotional, and practical support. Through peer support, survivors and caregivers find hope, share knowledge, and learn effective strategies for navigating life after stroke.

After Stroke is March of Dimes Canada’s (MODC) personalized stroke recovery program that helps survivors, and their families navigate the path forward after a stroke. Through After Stroke’s Peer Support Network, online peer support groups are available across Canada, and in-person groups are established in communities nationwide. MODC is building a national After Stroke Peer Support Network to offer consistent, accessible, and equitable peer support to people impacted by stroke right across Canada.

**The opportunity**

The Peer Support Coordinator will drive the growth and impact of the After Stroke Peer Support Network, by increasing community awareness of and engagement, identifying and developing resources to meet community needs, and fostering a positive and inclusive experience for group volunteers. The Peer Support Coordinator will also support the planning and execution of events that enable connection and learning opportunities for community members.

**Responsibilities**

**Stakeholder Engagement and Community Building**
- Build and maintain relationships with community agencies, healthcare providers, and other stakeholders to expand the reach of the Peer Support Network.
- Collaborate with external partners to create joint initiatives and leverage available resources.
- Represent MODC and the Peer Support Network at community events, conferences, and meetings.
- Support the planning and execution of educational events, forums, and conferences for community members.
- Onboard suitable volunteers to establish new groups or to fit specific program requirements, and coordinate appropriate training based on each role and individual learning needs.
- Identify and engage existing groups, inviting them to join the Peer Support Network to expand and strengthen its impact.
- Proactively identify and address challenges in collaboration with colleagues, partners, volunteers, and stakeholders, resulting in an optimal program experience.
- Support volunteer appreciation and recognition initiatives to foster a positive and rewarding experience.

**Peer Group Support**
- Recruit skilled, committed volunteers to launch new peer support groups and identify existing groups for integration into the Peer Support Network.
- Provide mentorship and guidance to new group leaders, helping them to effectively establish their groups and initiate regular meetings.
- Facilitate connections among peer support volunteers to encourage the exchange of resources, insights, and support.
- Serve as the primary liaison between MODC and group volunteers, ensuring clear and timely communication.
- Adjust priorities as needed to meet evolving needs of the team and as peer support services evolve.

**Evaluation, Quality Assurance and Reporting**
- Ensure accurate and timely data collection and entry into MODC’s client and volunteer databases.
- Prepare reports on activities, outcomes, and any challenges encountered.
- Contribute to the development of relevant policies, procedures, and practices, balancing the needs of stakeholders and MODC.
- Support peer groups in adhering to MODC policies, guidelines, and best practices.
- Collaborate with the After Stroke team to equip volunteers with the knowledge and resources needed to provide high-quality peer support.

**Qualifications and experience**
- A minimum of 3-5 years of experience in the engagement and activation of communities, stakeholders and/or volunteers.
- Experienced in organizing events, including coordination of travel, venues, speakers, catering, and other logístical elements.
- Experience working with the disability community, along with knowledge of disability issues and/or lived experience with disability or providing person-centered support, are considered strong assets.
- Excellent interpersonal, communication and diplomacy skills, with the ability to engage and motivate diverse groups of individuals, stakeholders and community agencies.
- Strong organizational and time management abilities, with the capacity to handle multiple priorities and meet deadlines.
- Self-motivated with the flexibility to adapt to changing demands and deadlines.
- Post-secondary degree/diploma in a relevant field, and/or related equivalent experience (e.g., Community Development, Voluntee

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