Community Resource Worker, Harm Reduction

6 months ago

Toronto, Canada Parkdale Queen West Community Health Centre Full time

**JOB POSTING**

**Contract Peer Worker**
**Queen West Site
**Community Resource Worker, Harm Reduction (Peer)**
**One vacancy. 21 hours per week, up to 9-months in duration**

**Parkdale Queen West Community Health Centre** (Parkdale Queen West CHC) is a dynamic, community-based
healthcare organization serving mid-west downtown Toronto. Offering a broad range of services, including
primary health care, dental care, harm reduction, health promotion, counselling, and community development
programming, we are also committed to serving people who face barriers to health care, and we strive to reduce
these barriers. PQWCHC is a multi-sited organization.

**General Responsibilities**: The Health Navigator (HN) is an entry-level role responsible for short-term task
- focused client work for individuals who use drugs. HN’s are expected to collaborate with interdisciplinary harm
reduction team to facilitate health and social care attachments for people who use drugs through supportive
conversations, education, advocacy, and accompaniments.

**Reporting Manager**:Manager, Harm Reduction-Programs & Outreach

**Program and Service Delivery**

to build professional and trusting relationships with clients and service users who use drugs.
2. Use brief assessment, crisis response, and just-listening skills to help meet immediate, basic needs and

to identify appropriate health and support resources. Provide plain-language information on service
access and eligibility requirements and offer warm referrals where appropriate and achievable.

3. Collaborate with Harm Reduction Fixed Site Coordinator to identify clients and service users who are
seeking access to support and referrals and to coordinate the assignment of accompaniment requests
from staff within the Harm Reduction department.

4. Provide client accompaniment support, as identified (HIV testing, medical, legal, housing etc. ).

5. Practice client advocacy when needed to resolve barriers and facilitate access to needed services and

support clients in being active in their care.

6. Support client transitions to independence by encouraging self-reliance around tasks of daily living.

7. Facilitate attachments to health and social care using a trauma and violence-informed approach.

8. Provide clients with needed harm reduction supplies, onsite and in the community.

9. Providing educational opportunities for people who use drugs including safer drug use, HIV, Hep C

prevention and overdose prevention & response.

10. Support the development and evaluation of program structure and activities to increase capacity and

develop a strong program model that meets client needs.

11. Complete assigned administrative tasks in a timely manner.

12. Build upon your existing network of resources by actively and professionally engaging with community

partners and program stakeholders to build mutually supportive relationships.

13. Demonstrate healthy and effective support relationships by setting, maintaining and modelling clear

professional boundaries with clients.

14. Able to work as part of a team as well as independently, out in the community with clients one-on-one.

15. Employ sound judgement and creative problem-solving to resolve client-related issues promptly.

16. Recognize and respond appropriately to individuals who are in crisis by employing de-escalation

interventions, identify individuals coming to the centre who may be vulnerable or in need of support and

respond to instances of overdose.

17. Other duties as required.

**QUALIFICATIONS**

1. You bring substantial knowledge of drug use, specifically injection drug use, acquired through a

combination of work experience, lived experience and/or education or training, are familiar with

community services and resources, and respect and value the diversity of communities and individuals.

2. Experience with client support.

3. 2 years of harm reduction experience in a community setting working with homeless and marginalized

populations including people who inject drugs.

4. Experience working with staff and service users who come from diverse racial, gender, ethnic, and

cultural backgrounds and who may have lived experienced of homelessness, living in poverty, mental

health, social isolation, and substance use.

5. Working with people who use drugs, racialized populations, Indigenous peoples, people who engage in
sex work, prisoners/ex-prisoners, people with mental health challenges, and people who have
experienced trauma.

6. Strong understanding of and commitment to harm reduction, trauma-informed, and anti-oppression

practices.

7. Confident in asserting and maintaining strong boundaries.

8. Advocacy, crisis intervention and prevention, conflict resolution, and negotiation skills.

9. Extensive knowledge of community-based resources. An existing network of professional relationships

with community-based services capable of facilitating and expediting successful referrals an asset.

10. Excellent w

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