Customer Service Representative

3 weeks ago

Brampton, Canada Zurn Elkay Water Solutions Full time

Customer Service Representative - Supply Chain
**_ The Company_**:
Zurn Elkay Water Solutions Corporation is a thriving, values-driven company focused on doing the right things. We’re a fast growing, publicly traded company (NYSE: ZWS), with an enduring reputation for integrity, giving back, and providing an engaging, inclusive environment where careers flourish and grow.

Named by Newsweek as One of America’s Most Responsible Companies and an Energage USA Top Workplace, at Zurn Elkay Water Solutions Corporation, we never forget that our people are at the center of what makes us successful. They are the driving force behind our superior quality, product ingenuity, and exceptional customer experience. Our commitment to our people and their professional development is a recipe for success that has fueled our growth for over 100 years, as one of today’s leading international suppliers of plumbing and water delivery solutions.

If you’re ready to join a company where what you do makes a difference and you have pride in the work you are doing, talk to us about joining the Zurn Elkay Water Solutions Corporation family

Reporting to the Regional Operations Support Manager, the Customer Service Representative - Supply chain will work in a fast paced environment, on a highly collaborative team in an inclusive environment. This person will be responsible for answering customer calls via queue line; handle each call in an efficient and professional manner. Utilizing overlapping skills and desktop tools to quickly and accurately answer the customers’ questions and resolve or troubleshoot issues. Accept and process sales orders timely from all systems and entry points; including allocating orders to the appropriate stocking location for fulfillment by matching national inventory to the ship to location on the sales order to reduce order distance and minimize freight costs.

This position will be based in Brampton, ON which is the location of our Toronto Service Centre

**Key Accountabilities**:

- Accept and process sales orders timely, this includes verifying orders for accuracy. Coordinates the distribution of orders to production areas and shipping department.
- Source sales order to the appropriate distribution center and/or stocking location by utilizing national inventory and ship to location to minimize freight cost and expedite the order delivery to the customer.
- Responsible for preparing the daily shipments for invoicing; verifying orders for accuracy, communication to stocking distributors and service centers copies of packing slips, logging all orders shipped on a shipping log, and batching by sold and stock with cover sheet.
- Assists external users of the organization's technical products or services by answering questions and solving problems involved in their use. Identifies, investigates and researches user questions and problems.
- Requires the adaptability to procedures, processes, tools, equipment and techniques to accomplish the requirements of the position.
- Special project and assignments that may be broad in nature and usually require originality and ingenuity.
- Works under general supervision and relies on experience and judgment to plan and accomplish assigned tasks and goals.

Qualifications/Requirements
- Minimum of 3 years of experience in a customer service environment
- Excellent interpersonal and communication skills, both oral and written
- Capable of making sound decisions through analysis and issue resolution
- Thorough working knowledge of MS Office software including Excel, Access, Word and Outlook
- Self-motivated with a demonstrated tendency for continuous improvement
- Effective in managing multiple priorities in a fast-paced environment with sense of urgency
- Strong attention to detail as it relates to data/order entry
- Prior experience in the construction or plumbing industry is desirable

**_ Total Rewards and Benefits_**:

- Competitive Salary
- Medical, Dental, Vision, LTD, AD&D, and Life Insurance
- Competitive vacation policy
- 12 Paid Holidays
- Annual Bonus Eligibility
- Educational Reimbursement
- DCPP with eligible matching

**THIRD PARTY AGENCY: Any unsolicited submissions received from recruitment agencies will be considered property of Zurn Elkay, and we will not be liable for any fees or obligations related to those submissions.**

Zurn Elkay is an equal opportunity employer who provides an inclusive and diverse work environment. We are committed to providing reasonable accommodations for applicants upon request at any stage of the recruitment process.

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