Coordinator, Sales and Marketing

3 weeks ago

Toronto, Canada iQ Offices Full time

**About IQ Offices**

We offer flexible and inspiring workplace solutions at prime in-demand addresses across Canada. Luxurious private offices, coworking environments, meeting rooms, event spaces and virtual office solutions are added to top-quality services to provide our Members with a seamless experience every day.

Established in 2012, iQ began as a single-location shared office and has evolved into the largest Canadian-owned coworking provider in Canada. Today, with flexible lease terms, a high on-site staff-to-member ratio, central downtown locations, bright and inspiring interior designs and full office amenities, iQ empowers successful teams with exceptional workspace experiences.

**Job Overview**

Reporting to the Manager, Marketing of iQ Offices, the Coordinator, Sales & Marketing will use their strategic skills, data know
- how and CRM expertise to uncover new and better ways for our sales and marketing teams to build strategies to retain our existing membership, convert more sales leads, and optimize our CRM initiatives to support a thriving prospect and member lifecycle.

In this role, you will lead and support a variety of projects and programs, going deep to understand the workspace market, competition, our members and prospective members, our broker partners, our aggregator portfolio, and our lead channels to ultimately strategize and recommend how we finely tune our sales & marketing departments’ output. You will use your analytical skills to bring clarity to revenue occupancy target assessments, helping uncover what works, and how we can do better.

This is a role that requires a passion for data, a love of lists and workflows, an inherent curiosity and an eye for systems.

**Key Responsibilities (Including, but not limited to)**

**Channels Management**
- Update, optimize and monitor all listings on prospect aggregator platforms and evaluate for efficacy and lead quality.
- Maintain aggregator portfolio relevancy; evaluate fit for new platforms, and manage evaluation, selection and onboarding for all new platforms.
- Update and monitor all brokerage house listings and web broker platforms and nurture a network of broker researchers to keep iQ Offices in good standing.
- Update and monitor website availability listings and contact
- Assess, report on, and analyze lead channels, lifecycle performance, and customer data functions to ensure all outbound and inbound sales efforts are optimized.

**CRM Management**
- Take inventory and assess existing CRM workflows and list
- Lead and execute CRM optimization strategies and
- Lead and monitor for consistent data integrity and maintain a clean bill of data
- Monitor CRM compliance for the sales team, navigate and solve for all roadblocks and broken processes.
- Keep all CRM processes and procedures updated and
- Identify data quality issues, conduct data validation and cleansing activities, and implement data governance processes to ensure data accuracy and integrity.

**Sales Enablement**
- Complete competitive analyses of the workspace market as it pertains to Sales and Business strategy.
- Serves a relief and back up for our Sales Administrator at times, supporting on lead queue management and chat bot management.

**Required Education, Skills and Qualifications**
- You have a known brain for data and a proven track record of strong analytical
- You are a collaborator and an Experience working cross-departmentally and within various regions is an asset.
- You are a self-starter, with an innate drive and grit for sales processes and
- You are a HubSpot superuser (or similar CRM platform) and are energized by the power it yields to make optimize sales performance.
- You are a resourceful problem
- You are proficient in Microsoft Office Suite
- You excel at pulling reports and distilling them down to suggestions, recommendations, and solutions.
- You have an excellent eye for customer experience, you don’t shy away from details
- oriented work, and you are willing to do what it takes to support your team.
- You perform best when driven by revenue goals and have a proven track record of creating effective processes and supports to see sales soar.

**Working Conditions & Physical Demands**
- Hybrid working
- Flexible to work shifted hours in some cases to account for time zone

**Join IQ today**

If this sounds like a position of interest, please submit your resume. We thank all applicants, however only those selected for an interview will be contacted. Thank you for your interest.

**Equal Opportunity Employer**

We are proud to be an equal opportunity employer and are committed to building a work environment that is both diverse and inclusive. You will receive consideration for employment regardless of race, religion, gender, gender identity or expression, sexual orientation, ethnicity, creed, disability, or age.

**Accommodation

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