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Visitor Experience Coordinator

4 months ago

Victoria, Canada Art Gallery of Greater Victoria Full time

**Job Title: Visitor Experience Coordinator**

**Location: Victoria, BC**

**Hours: Full-time, Monday - Friday, 9am-5pm, 35 hours/week. Please note that this position will occasionally require work during evenings and weekends.**

**Salary: $28.35 per hour (Effective March 23, 2024) - Unionized Position, CUPE Local 410, Pay Grade 5**

**About Us**:
The Art Gallery of Greater Victoria (AGGV) stands as a beacon of culture and community, nestled just 20 minutes from downtown Victoria in a serene park-like setting. Established in 1951 and housed in both contemporary exhibition spaces and the historic 1889 Spencer mansion, AGGV is not only the largest public art gallery on Vancouver Island but also one of the most significant in Canada, boasting an impressive collection of over 20,000 pieces of visual and decorative arts. As a growing non-profit organization, we are committed to excellence, innovation, diversity, and inclusivity, firmly believing in the power of collaboration to achieve our goals.

**About the Role**:
The Visitor Experience Coordinator ensures all visitors, members, and donors receive outstanding customer service when they visit the Gallery. They are responsible for ensuring the front of house staff share information with the visitor about exhibitions, programs, membership, fundraising events, and all other AGGV activities or initiatives. This position works across departments (curatorial, programming, marketing, and development) to ensure accurate information is available.

The Visitor Experience Coordinator promotes a deeper relationship with the AGGV by promoting opportunities for volunteerism. The Visitor Experience Coordinator is responsible for volunteer recruitment, and for placement, and supervision in coordination with other Gallery staff. The Visitor Experience Coordinator manages visitor experience staff including hiring, scheduling work planning and performance evaluation.

**Key Responsibilities**:

- Enhance visitor engagement and improve experiences through cross-departmental collaboration and the implementation of innovative strategies.
- Instruct Gallery Ambassadors on exhibitions, programs, and events to ensure informed and engaging visitor interactions, and address visitor complaints with tact and empathy.
- Lead the visitor experience team and volunteers towards a culture of excellence, managing schedules for comprehensive event and activity coverage, and conducting staff recruitment, training, and performance evaluations.
- Administer visitor service and volunteer data, ensuring operational IT support for POS and payment systems, and assist with event ticketing and inquiries in collaboration with Gallery Associates.
- Align volunteer coordination with the AGGV Volunteer Policy, spearhead volunteer recruitment, training, and appreciation initiatives, and manage volunteer participation in key gallery events like the annual Art Gallery Paint In.

**What We're Looking For**:

- 2+ years of experience in Customer Service or Communications.
- Proven leadership in supervising staff/volunteers and team management.
- Post-secondary education in a related field preferred.
- Exceptional interpersonal and communication skills.
- Proficiency in Microsoft Office and experience with POS systems (Profitek preferred).
- Flexible, adaptable, and able to work under pressure.

**Why Join Us?**
- Flexible and supportive work environment.
- Opportunity to be part of a team that makes a real impact in the community.
- Three weeks vacation upon hiring
- This position is eligible for Extended Health, Dental, LTD benefits and Municipal Pension Plan

**Commitment to Diversity and Inclusion**:
**How to Apply**:
Join us at the Art Gallery of Greater Victoria and be part of a team that values your contribution and believes in your potential to help us achieve our mission.

**Job Types**: Full-time, Permanent

Pay: From $28.35 per hour

Expected hours: 35 per week

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- Paid time off

Schedule:

- Evening shift
- Monday to Friday
- Weekends as needed

Work Location: In person