Accounts Receivable Administrator
7 months ago
**Job Overview**
The Accounts Receivable Administrator, reporting into the Accounts Receivable Team Lead, is responsible for posting and batching customer payments to customer's account in a prompt manner and keeping records of collection and status of accounts.
**Duties & Responsibilities**
- Post payments to customer accounts
- Contact national account customers to secure payment information, address disputes, and/or provide necessary backup and documentation as required.
- Make arrangements for payment of outstanding and late accounts; escalate transfer to proper authorities as necessary.
- Recognize improper billing through research and rectify if possible.
- Investigate collection problems and advise customers on corporate A/R policies and procedures.
- Maintain accurate customer files with all applicable correspondence and report to Management on status as required.
- Build working relationships with internal departments to resolve customer disputes in a timely manner for all US and CDN entities.
- Ensure the strict confidentiality and privacy of financial transactions relating to the organization and its customers.
- Form collection strategies to mitigate customer objections to making timely A/R payments.
- Investigate and resolve billing discrepancies or misapplied cash transactions.
- Perform month-end duties, which include printing and folding monthly invoices and statements and completing mailing by the end of the first day of the month.
**Education, Training & Qualifications**
- High School Diploma or GED required.
- Two years' direct experience in an A/R capacity.
**Skills & Abilities**
- Demonstrated ability to accurately calculate, post, correct, and manage customer account records.
- Demonstrated ability to perform simple to moderate account reconciliations.
- High level of moral judgment for handling confidential information and monetary transactions.
- Strong diplomatic, negotiation, and conflict resolution.
- Effective attention to detail and a high degree of accuracy.
- Maturity and professionalism
- Strong work ethic and positive team attitude.
- Excellent teamwork and team-building skills.
- Able to communicate effectively both verbally and in writing.
- Strong problem identification and problem resolution skills.
- High level of proficiency with Microsoft Office productivity suite.
**Working Conditions**
- Prolonged periods sitting at a desk and working on a computer
- Hybrid schedule: 3 days in office of your choosing
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