Marketing & Client Services Coordinator

1 month ago


Toronto, Canada Mills & Mills LLP Full time

**Position: Marketing & Client Services Coordinator**

**Reports To: Managing Partner/Chair of Marketing Committee**

**Department: All Departments**

Are you a marketing professional with an interest in working in-house? Do you understand the need for maintaining strong client relations? Do you want to be the point person for all marketing, branding and event planning for a prestigious firm? If so, this is the ideal position for you.

Mills & Mills LLP is a mid-size growing law firm, with over 80 employees. Our core values that help guide each member in our firm are**:Integrity, Competence, Initiative, Cooperation, Respect and Care**. For us, there is no better question than “how can I help?”

We have the depth of talent and experience to serve clients at the highest level while maintaining a work environment that is enjoyable, supportive, and collegial. We offer competitive compensation/benefits and a positive and challenging work environment.

**Purpose of the Role**

To increase brand awareness; assist with the direction of all public relations of the firm; attract new clients; identify business development opportunities for lawyers; ensure proper client relations and services; implement initiatives of firm committees as required.

**Working Conditions**
- Full time, overtime is expected occasionally
- Temporary hybrid work environment
- Extra days in office required for events
- Altered work schedule for morning/evening events.

**Responsibilities**

Communications
- Manage communications with third party service providers
- Manage internal communications to firm members related to initiatives carried out in the role
- Manage social media presence
- Update firm website using WordPress and publish blog posts

Marketing
- Manage external presence for consistent branding
- Seek speaking opportunities for lawyers
- Maintain relationships with professional associations and community partners
- Participate on the Marketing Committee and implement initiatives including multi-media projects
- Assist lawyers with individual marketing initiatives
- Graphic design and manage online presence
- Track and analyze website and social media metrics

Support
- Onboard marketing and social media for new lawyers
- LinkedIn support
- Draft updates and announcements
- Create monthly internal newsletter

Events
- Manage events calendar
- Run virtual presentations
- Event planning and execution
- Organizing promotional materials and registrations

Client Relations
- Reach out to clients for feedback/conduct surveys
- Request and respond to Google reviews
- Field complaints and liaise with lawyers as appropriate
- Holiday greetings, gift and annual recognition
- Manage certain client relationships

**Requirements**:

- Marketing diploma or equivalent
- Demonstrated knowledge of marketing principles
- Experience with promoting brands
- Proficiency with all aspects of social media
- Ability to update websites
- Demonstrated excellence in client facing roles
- Strong project management skills
- Demonstrated ability to handle multiple priorities and reporting requirements
- Event management and social skills
- Some experience in a legal environment is a definite asset
- Experience with WordPress, Canva or Adobe Creative Suite, MailChimp, Google Analytics, Google Ads, Microsoft Excel, PowerPoint, Word, Meta Suite Ads, graphic design and video editing preferred

**Job Types**: Full-time, Permanent

Pay: $48,000.00-$52,000.00 per year

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- Vision care
- Work from home

Schedule:

- 8 hour shift

Supplemental pay types:

- Overtime pay

**Education**:

- Bachelor's Degree (required)

**Experience**:

- marketing: 2 years (required)

Work Location: Hybrid remote in Toronto, ON M4V 1L5



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