Leader Talent Acquisition and Development Customer

4 weeks ago

Québec, Canada National Bank of Canada Full time

**Primary Locations**:Montreal, Quebec**:
**Attendance**:Hybrid**:
**Employee Status**:Regular**:
**Schedule**:Full-time**:
Being a talent acquisition and development leader in the customer experience center means mobilizing a diverse team of 25 professionals and 1 leader who make a difference in people's lives. In addition, it means supporting allcustomer contact centers in a transversal way in their business strategies. It is through your leadership and passion for human resources that you will have a positive impact on people's lives.

Your main challenges will be to develop, coach and mobilize your team in action as well as to support sectors in their business strategies related to training, recruitment and access management.

**Your job**:

- Develop, coach and mobilize your team in action
- Continuously evolve recruitment, training and access management practices in a constantly changing context
- Ensure cohort recruitment for all of the Bank's client contact centres
- Ensure effective management of access requests
- Continue to modernize training plans and implement a continuous training strategy
- Improve access to information for customer contact centre employees
- Carry out various mandates, analyses and special projects with a significant impact on the customer and employee experience
- Work closely with various partners such as employee experience teams (talent acquisition, consulting and intervention, design, design design and analytics) and IT teams to evolve our practices

Join a multidisciplinary team of over 80 people passionate about talent development, quality assurance and projects. You will report to the Senior Director, Talent Development and Quality Assurance.

Our team values everyone's passions and bold ideas, whether it's helping our clients achieve their goals or your colleagues reach their full potential. We know we can count on our colleagues to share knowledge and help each other.

**Hybrid work**:
We want to contribute to your quality of life by offering you as much flexibility as possible in your work. For example, we offer hybrid work (remote and in the office), work schedule arrangements to help you achieve work/life balance and flexible leave that you can take when it’s important to you.

Competencies required:

- Completed bachelor's degree, related to the sector of activity and 5 years of experience or completed Master's degree and 3 years of experience
- Significant experience in talent management and development
- Experience in process, project and continuous improvement management
- Excellent leadership skills
- Strong ability to work with multiple stakeholders in a changing context
- Good knowledge of the call center environment
- Ability to manage multiple files simultaneously

**Your benefits**:
In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.
- Health and wellness program, including many options
- Flexible group insurance
- Generous pension plan
- Employee Share Ownership Plan
- Employee and Family Assistance Program
- Preferential banking services
- Initiatives promoting community involvement
- Telemedicine service
- Virtual sleep clinic

These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family.

Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.

**We're putting people first**:
We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives.

Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees.

We want our recruitment process to be fully accessible. If you require accommodations, feel free to let us know during your first conversations with us.

Ready to live your ambitions?

LI-GB1

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