Assistant Front Office Manager

2 weeks ago

Toronto, Canada Marriott International, Inc Full time

**Job Number** 22210232

**Job Category** Rooms & Guest Services Operations

**Location** W Toronto, 90 Bloor Street East, Toronto, ONT, Canada

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Management

**JOB SUMMARY**

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

**CANDIDATE PROFILE**

**Education and Experience**
- High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

**CORE WORK ACTIVITIES**

**Supporting Management of Front Desk Team**
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.
- Ensures employee recognition is taking place on all shifts.
- Establishes and maintains open, collaborative relationships with employees.

**Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals**
- Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Strives to improve service performance.
- Collaborates with the Front Office Manager on ways to continually improve departmental service.
- Communicates a clear and consistent message regarding the Front Office goals to produce desired results.
- Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

**Ensuring Exceptional Customer Service**
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Serves as a role model to demonstrate appropriate behaviors.
- Sets a positive example for guest relations.
- Displays outstanding hospitality skills.
- Empowers employees to provide excellent customer service.
- Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
- Provides feedback to employees based on observation of service behaviors.
- Handles guest problems and complaints effectively.
- Interacts with guests to obtain feedback on product quality and service levels.

**Managing Projects and Policies**
- Implements the customer recognition/service program, communicating and ensuring the process.
- Ensures compliance with all Front Office policies, standards and procedures.
- Monitors adherence to all credit policies and procedures to reduce bad debts and rebates.

**Additional Responsibilities**
- Analyzes information and evaluating results to choose the best solution and solve problems.
- Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
- Functions in place of the Front Office Manager in his/her absence.
- Communicates critical information from pre
- and post-convention meetings to the Front Office staff.
- Participates in department meetings.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

Boldly coloring outside the lines of luxury, W turns the traditional notion of the extravagant hotel on its head. Our irreverent attitude and taste for excess redefine revelry for the modern jet set. Our guests have a lust for a life less ordinary that drives them to demand more, experience it all, and hit repeat.

We share our guests’ passions, providing insider access to what’s new and what’s next. Moderation is not in our vocabulary and we know that lust for life demands more, not less. W guests

  • Assistant Front Office Manager

    2 days ago

    Toronto, Canada Marriott International, Inc Full time

    **Job Number** 23046100 **Job Category** Rooms & Guest Services Operations **Location** Courtyard Toronto Downtown, 475 Yonge Street, Toronto, ONT, Canada **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office Manager in administering front office functions and...

  • Assistant Front Office Manager

    4 days ago

    Toronto, Canada Park Hyatt Toronto Full time

    Summary **FIND YOUR PLACE AT PARK HYATT TORONTO**: Be a part of something bigger. Make a difference in the lives of those around you. Love where you work. Join a family that values respect, integrity, humility, empathy, creativity, and fun. At Hyatt, diversity, equity, and inclusion are at the core of our purpose, to care for people so that they can be...

  • Front Office Manager

    4 days ago

    Toronto, Canada Park Hyatt Toronto Full time

    Summary **FIND YOUR PLACE AT PARK HYATT TORONTO**: Be a part of something bigger. Make a difference in the lives of those around you. Love where you work. Join a family that values respect, integrity, humility, empathy, creativity, and fun. At Hyatt, diversity, equity, and inclusion are at the core of our purpose, to care for people so that they can be...

  • Front Desk Manager

    7 days ago

    Toronto, Canada Marriott International, Inc Full time

    **Job Number** 23080094 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Centre Toronto Hotel, 123 Queen Street West, Toronto, ONT, Canada **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office Manager in administering front office functions and...

  • Front Desk Manager

    2 days ago

    Toronto, Canada Marriott International Full time

    **Job Number** 23046100 **Job Category** Rooms & Guest Services Operations **Location** Courtyard Toronto Downtown, 475 Yonge Street, Toronto, ONT, Canada VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office Manager in administering front office functions...

  • Assistant Front Office Manager

    7 days ago

    Toronto, Canada Chelsea Hotel Full time

    Job Summary Requirement Some responsibilities include: - Manages the arrival and departure activities of main desk, Brilliant desk, airline desk, club lounge and tour desk, while maximizing GSI scores. Ensure the prompt follow-up and any resolution of any guest concern. Promotes a positive work environment consistent with Chelsea Values. Monitor GSI scores...

  • Box Office Assistant Manager

    3 days ago

    Toronto, Canada TO Live Full time

    **Employment Opportunity** **Box Office Assistant Manager** **TO Live** **Toronto, Canada** The Assistant Manager of Box Office Services is responsible for supporting the smooth and effective operation of the Box Offices of TO Live in general, and with particular responsibilities pertaining to an assigned venue of purview. For this posting, the assigned...

  • Administrative Assistant

    6 days ago

    Toronto, Canada ARS Head Office Full time

    **Position**:Administrative Coordinator **Reporting to**: Senior Manager - Operations We are looking for an Administrative Coordinator to manage the front office reception desk, provide support to managers, other staff and office visitors by handling a variety of tasks in order to ensure that all interactions between our organization and others are...

  • Front Desk Assistant

    4 days ago

    Toronto, Canada Urbacon Full time

    As a full-service design, construction, and real estate development firm, Urbacon is active in a variety of markets, providing a broad range of expertise. Urbacon was founded in 1984 with one goal in mind - to bring a new standard of quality, integrity, and honesty to construction and project management. Since then, our clients have come to rely on us to...

  • Receptionist/front Office Assistant

    5 days ago

    Toronto, Canada DirAction Center for Entrepreneurship and Technology, Canada Inc Full time

    **About us** We are professional and agile. Our work environment includes: - Modern office setting - Food provided **Job Types**: Full-time, Part-time **Salary**: $16.55-$20.00 per hour Expected hours: 30 per week **Benefits**: - Dental care - Life insurance - Paid time off - Vision care Flexible Language Requirement: - French not...

  • Front Desk Assistant

    2 hours ago

    Toronto, Canada Urbacon Full time

    As a full-service design, construction, and real estate development firm, Urbacon is active in a variety of markets, providing a broad range of expertise. Urbacon was founded in 1984 with one goal in mind - to bring a new standard of quality, integrity, and honesty to construction and project management. Since then, our clients have come to rely on us to...

  • Front Desk Manager

    5 days ago

    Toronto, Canada Twogether Dental Full time

    **About us** Twogether Dental is a small business in Toronto, ON M4K 1N6. We are professional, customer-centric, and social. Our work environment includes: - Modern office setting We are seeking an **experienced**, **motivated** and **hands-on** Front Desk Manager for our busy dental clinic. **About the Role**: This role has two core functions. The...

  • Director, front store operations

    2 weeks ago

    Old Toronto, Canada Loblaw Companies Ltd - Head Office Full time

    Les candidats référés ne doivent pas postuler directement pour ce poste. Toutes les références de candidats doivent d’abord être soumises dans Workday par un collègue de Loblaw actuel.L’utilisation du masculin à pour but d’alléger le texteVenez faire votre différence dans les communautés à travers le Canada, où l'authenticité, la...

  • Director, front store operations

    2 weeks ago

    Old Toronto, Canada Loblaw Companies Ltd - Head Office Full time

    Les candidats référés ne doivent pas postuler directement pour ce poste. Toutes les références de candidats doivent d’abord être soumises dans Workday par un collègue de Loblaw actuel.L’utilisation du masculin à pour but d’alléger le texteVenez faire votre différence dans les communautés à travers le Canada, où l'authenticité, la...

  • Director, front store operations

    2 weeks ago

    Old Toronto, Canada Loblaw Companies Ltd - Head Office Full time

    Les candidats référés ne doivent pas postuler directement pour ce poste. Toutes les références de candidats doivent d’abord être soumises dans Workday par un collègue de Loblaw actuel.L’utilisation du masculin à pour but d’alléger le texteVenez faire votre différence dans les communautés à travers le Canada, où l'authenticité, la...

  • Service Leader

    2 weeks ago

    Toronto, Canada Shangri-La Hotels Full time

    Shangri-La, Toronto Demonstrates a high deal of integrity, provide a 5 diamond/5 star experience to Guests and Colleagues in providing true Shangri-La hospitality from caring family. Inspires a high level of creativity, personal commitment to service excellence and a sense of genuine care. Supervises Colleagues and effectively coach, train, organize,...

  • Front Desk Staff Assistant

    2 weeks ago

    Toronto, ON, Canada Rostie & Associates Inc. Full time

    The Rostie Group is a flexible office provider and event venue located in Toronto’s waterfront neighbourhood. We provide full service executive offices, flexible workspace, virtual offices, meeting and training rooms, as well as hybrid meetings. At this time, we are seeking a Front Desk Agent to join our growing team. Front Desk - be the first points...

  • Office Manager

    7 days ago

    Toronto, Canada Community Centre 55 Full time

    **JOB DESCRIPTION** Position Title: Office Manager **Salary**: Wage Grade 8 - Step 1 $25.35/hr (CUPE 2998) Benefits: Mandatory benefits only Hours: 9am To 5pm. Some evenings and weekends. 40 hours per week Accountability: Program Director Function: To act as a generalist and to support all facets of the organization To provide reception services,...

  • Flight Manager

    4 days ago

    Toronto, Canada Front End Full time

    **Title : Flight /plane manager or flight Movement manager or crew manager** **Location : Canada (Remote)** **Duration : Full-time** 10+ years’ experience working in Airline Operations Management Suite or Airline Operations Control Center or similar experience (preferred) - Bachelor's degree or equivalent experience strongly desired. - Advanced...

  • Front Office Agent

    6 days ago

    Toronto, Canada Park Hyatt Toronto Full time

    Summary **FIND YOUR PLACE AT PARK HYATT TORONTO**:Be a part of something bigger. Make a difference in the lives of those around you. Love where you work. Join a family that values respect, integrity, humility, empathy, creativity and fun.** **At Hyatt, diversity, equity and inclusion are at the core of our purpose: _to care for people so that they can be...