Assistant Front Office Manager

2 weeks ago

Toronto, Canada Park Hyatt Toronto Full time

Summary

**FIND YOUR PLACE AT PARK HYATT TORONTO**: Be a part of something bigger. Make a difference in the lives of those around you. Love where you work. Join a family that values respect, integrity, humility, empathy, creativity, and fun. At Hyatt, diversity, equity, and inclusion are at the core of our purpose, to care for people so that they can be their best.

Join the team that is bringing in a new era to a Toronto legacy hotel. Recently renovated with striking architecture, art and bespoke culinary experiences, Park Hyatt Toronto offers a sophisticated, approachable luxury with a distinct character highlighting our Yorkville location. Toronto’s effervescent Yorkville neighbourhood is one of the city’s shining jewels. Lined with upscale boutiques, Victorian-era homes, and chic restaurants, the posh enclave still retains some of its artsy vibes—leftover from its past life as a bohemian hub for musicians. Here is where you’ll find Park Hyatt Toronto, surrounded by world-class institutions like the Royal Ontario Museum and the University of Toronto-St. George Campus.

**WHAT ARE THE ADDITIONAL BENEFITS OF WORKING AT THE PARK HAYTT TORONTO?**
- Bonus program
- Complimentary meal during shift
- Paid medical days, paid personal days and Extended Health and Dental medical benefits for you and your dependents 30 days after joining
- Employer RRSP Matching Contributions
- Complimentary hotel nights and discounts at Hyatt properties around the world
- Tuition reimbursement program.

**About the role - Assistant front office manager**

***

Duties include:

- Financial responsibility - work with Front Office Manager to control both labour and department expenses.
- Takes the lead on a segment of the department to own and grow skills (Front Office or Guest Services).
- Responsibility for specific areas of focus while being knowledgeable on all areas and supporting follow leaders - working to drive their area forward with creative plans and incentives.
- Lead on maintaining guest room inventory, scheduling and resolving guest complaints.
- Coach and counsel a team of Assistant Managers, Supervisors, and front-line colleagues in their growth and support while working to ensure the hotel reflects Hyatt service standards.
- Operates as a Manager on Duty.

**Qualifications**:

- A minimum of 2-5 years of front desk experience as a supervisor or manager is preferred.
- Proficiency in Excel, PowerPoint, Microsoft Word and hospitality software.
- A proven track record of being able to lead a team and multitask.
- Flexibility and a willingness to work beyond scheduled hours, including on weekends.
- Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
- An ability to identify areas in need of change or improvement to offer guests an excellent hotel experience.
- Understanding of and compliance with hotel policies and regulations and communicating these clearly to the staff.
- Reporting on daily operations in a timely manner.

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