Assistant Front Office Manager

2 weeks ago

Toronto, Canada Marriott International, Inc Full time

**Job Number** 23046100

**Job Category** Rooms & Guest Services Operations

**Location** Courtyard Toronto Downtown, 475 Yonge Street, Toronto, ONT, Canada

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Management

**JOB SUMMARY**

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Manages the Front Desk operation including Registration, VIP Registration, and Check-Out, as well as directly manage the Guest Service Agents. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Monitors guest and employee satisfaction and maximizes the financial performance of the department.

**CANDIDATE PROFILE**

**Education and Experience**
- High school diploma, GED or equivalent degree; 2 years of progressive experience in a hotel Front Office operation.

OR
- College degree in Hospitality or Business with 6 months hotel Front Office experience or a college internship in a hotel Front Office; Experience in a 500+ room hotel with a Diamond Rating of 4 or 5 preferred

**CORE WORK ACTIVITIES**

**Maintaining Guest Services and Front Desk Goals**
- Manages day-to-day operations, including group arrival, registration, VIP registration, and check-out.
- Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Supervises staffing levels to verify that guest service, and operational needs are met.
- Verifies that there is regular on-going communication with employees to create awareness of business objectives and expectations, recognizes performance, and produces desired results.

**Supporting Management of Front Desk Team**
- Provides coaching and written or verbal documentation of positive and or corrective feedback to Front Desk employees
- Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
- Communicates verbally and in writing, with all level of employees and guests that epitomizes the Gaylord Service Culture.
- Maximizes productivity, and identifes problem areas and implement solutions.

**Ensuring Exceptional Customer Service**
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Responds to and handles guest problems and complaints, taking corrective action as necessary including pass down
- Monitor the execution of VIP arrival through departure for Leisure and Group Guests.

**Managing Projects and Policies**
- Maintains Knowledge of and assists in all emergency procedures as required.
- Follows and enforce all Gaylord Hotel credit policies
- Supervises daily Front Desk shift operations and monitors compliance with all policies, standards and procedures.
- Verfies that property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

**Supporting Human Resource Activities**
- Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
- Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.
- Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.
- Monitors Daily performance of Front Desk staff. Supervision duties include hiring, training, scheduling, assigning daily tasks, evaluating performance and terminating.

**Additional Responsibilities**
- Analyzes information and evaluating results to choose the best solution and solve problems.
- Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

With more than 330 managed locations in more than 20 countries Courtyard by Marriott offers a refreshing environment that helps guests stay connected and balanced. Working at Courtyard, you'll ensure guests have a smooth, productive stay that meets their personal and business needs. Find Your World at Courtyard by Marriott.

  • Assistant Front Office Manager

    4 weeks ago

    Toronto, Canada Chelsea Hotel Full time

    Job Summary Provides leadership and direction for Front Desk/1865 Colleagues, ensuring that the service standards and policies of Chelsea Hotel are met. Reporting to the Front Office Manager, the Asst. Front Office Manager promotes a positive morale among the Front Desk /1865 Team. The Asst. Front Office Manager is also responsible for the day to day...

  • Front Office Manager

    2 days ago

    Toronto, Canada Marriott International, Inc Full time

    **Job Number** 24085775 **Job Category** Rooms & Guest Services Operations **Location** Delta Hotels Toronto, 75 Lower Simcoe Street, Toronto, ONT, Canada VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for all front office functions and staff. Areas of...

  • Duty Manager Front Office

    5 days ago

    Toronto, Canada DoubleTree by Hilton Toronto Downtown Full time

    **Job description** Scope We are committed to delivering an unsurpassed level of customer service to every guest, every time. Each of us will strive to be an Ambassador of the DoubleTree Hotel. We will take advantage of every opportunity to anticipate our guests’ needs, ensuring a proactive approach to the provision of excellent service. Major areas of...

  • Front Office Manager

    12 hours ago

    Toronto, Ontario, Canada Marriott International Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation Delta Hotels Toronto, 75 Lower Simcoe Street, Toronto, ONT, Canada VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYResponsible for all front office functions and staff. Areas of responsibility include Bell Staff, Switchboard Operations, Guest...

  • Front Office Manager

    4 weeks ago

    Greater Toronto Area, Canada Opal Hospitality Inc. Full time

    Opal Hospitality is seeking an experienced, energetic, passionate and caring Hotel Front Office Manager to lead a fantastic team at a North-West GTA Franchised Limited-Service Hotel from a well known leading hotel brand. As Front Office Manager, you will be responsible for ensuring the smooth and efficient running of the hotel while delivering exceptional...

  • Duty Manager

    4 weeks ago

    Toronto, Canada Toronto Marriott City Centre Full time

    **Duty Manager** **Who we are**: As the world's only hotel located in a major league sports and entertainment venue, the CAA/AAA 4-diamond Toronto Marriott City Centre offers a one-of-a-kind location in the heart of the city's bustling downtown district. We are a full-service hotel featuring 344 rooms, including 70 field-view rooms, over 12,000 square feet...

  • Chief Financial Officer

    4 weeks ago

    Toronto, Canada Front Row Insurance Full time

    At Front Row, we insure the entertainment industry. We have 60 employees spread across offices in Toronto, Montreal, Vancouver, Los Angeles and Nashville. As a progressive and growing insurance brokerage, we have a newly created CFO position available effective immediately working out of either our Toronto or Vancouver offices. As Chief Financial Officer you...

  • Front Office Agent

    4 days ago

    Toronto, Canada Park Hyatt Toronto Full time

    Summary **Find your place at park hyatt Toronto**:Be a part of something bigger. Make a difference in the lives of those around you. Love where you work. Join a family that values respect, integrity, humility, empathy, creativity and fun. - ** **At Hyatt, diversity, equity and inclusion are at the core of our purpose, - _to care for people so that they can...

  • Associate

    4 days ago

    Toronto, Canada Front Row Insurance Full time

    At Front Row, we insure the entertainment industry. As a progressive and growing insurance brokerage, we have an Associate position available effective immediately. **Your Responsibilities**: - Upholding the level of service synonymous with Front Row Insurance Brokers Inc., which includes the best product knowledge and efficiency in the market for the film...

  • Front Office Agent

    5 days ago

    Toronto, Canada Hyatt Regency Toronto Full time

    Summary Front Office associates are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. Other duties may include processing forms of payment and responding to guest inquires. You'll be the...

  • Veterinary Assistant

    3 weeks ago

    Toronto, Canada Front Street Animal Hospital Full time

    **Job Summary** **Front Street Animal Hospital is looking for a full time Veterinary Assistant** When pets come to Front Street Animal Hospital they have an entire entourage there to assist them through treatment and recovery. Veterinary assistants are the staff members who perform the smallest tasks and make the biggest difference. Veterinary Assistants...

  • Veterinary Assistant

    4 weeks ago

    Toronto, Canada Front Street Animal Hospital Full time

    **Job Summary** **Front Street Animal Hospital is looking for a full time Veterinary Assistant** When pets come to Front Street Animal Hospital they have an entire entourage there to assist them through treatment and recovery. Veterinary assistants are the staff members who perform the smallest tasks and make the biggest difference. Veterinary Assistants...

  • Assistant Front Store Manager

    7 days ago

    Toronto, Canada Shoppers Drug Mart Pharmaprix Full time

    **Location**: 4865 Leslie St., Toronto, Ontario, M2J 2K8 Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do. **Why this role is important?** **SUMMARY**: To assist the Front Store Manager (FSM) in managing the human, physical and...

  • Assistant Front Store Manager

    4 weeks ago

    Toronto, Canada Shoppers Drug Mart Pharmaprix Full time

    **Location**: 333 Bay Street, Toronto, Ontario, M5H 2R2 Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do. **Why this role is important?** **SUMMARY**: To assist the Front Store Manager (FSM) in managing the human, physical and...

  • Front Office Agent

    4 days ago

    Toronto, Canada Hyatt Regency Toronto Full time

    Summary - Front Office associates are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. Other duties may include processing forms of payment and responding to guest inquires. You'll be...

  • Director, front store operations

    3 weeks ago

    Old Toronto, Canada Loblaw Companies Ltd - Head Office Full time

    Les candidats référés ne doivent pas postuler directement pour ce poste. Toutes les références de candidats doivent d’abord être soumises dans Workday par un collègue de Loblaw actuel.L’utilisation du masculin à pour but d’alléger le texteVenez faire votre différence dans les communautés à travers le Canada, où l'authenticité, la...

  • Director, front store operations

    3 weeks ago

    Old Toronto, Canada Loblaw Companies Ltd - Head Office Full time

    Les candidats référés ne doivent pas postuler directement pour ce poste. Toutes les références de candidats doivent d’abord être soumises dans Workday par un collègue de Loblaw actuel.L’utilisation du masculin à pour but d’alléger le texteVenez faire votre différence dans les communautés à travers le Canada, où l'authenticité, la...

  • Director, front store operations

    3 weeks ago

    Old Toronto, Canada Loblaw Companies Ltd - Head Office Full time

    Les candidats référés ne doivent pas postuler directement pour ce poste. Toutes les références de candidats doivent d’abord être soumises dans Workday par un collègue de Loblaw actuel.L’utilisation du masculin à pour but d’alléger le texteVenez faire votre différence dans les communautés à travers le Canada, où l'authenticité, la...

  • Office Manager

    4 days ago

    Toronto, Canada Leads.io Full time

    **Role overview**: The Office Manager will be responsible for managing the daily administrative tasks of the company, ensuring smooth business operations, and supporting the team to ensure the efficient and effective functioning of the Toronto office. **Core Responsibilities**: - You will ensure the employee workplace experience is seamless and top tier....

  • Service Leader

    3 weeks ago

    Toronto, Canada Shangri-La Hotels Full time

    Shangri-La, Toronto Demonstrates a high deal of integrity, provide a 5 diamond/5 star experience to Guests and Colleagues in providing true Shangri-La hospitality from caring family. Inspires a high level of creativity, personal commitment to service excellence and a sense of genuine care. Supervises Colleagues and effectively coach, train, organize,...