Assistant Front Office Manager

2 weeks ago


Toronto, Canada Chelsea Hotel Full time

Job Summary
Requirement
Some responsibilities include:

- Manages the arrival and departure activities of main desk, Brilliant desk, airline desk, club lounge and tour desk, while maximizing GSI scores. Ensure the prompt follow-up and any resolution of any guest concern. Promotes a positive work environment consistent with Chelsea Values. Monitor GSI scores by reviewing comment card results. Controls daily distribution of rooms and ensures a supply of clean rooms are available for guests at check in. Monitors co-ordination of group and convention check-ins and check-outs. Cover Guest Service Manager shifts as neededWorking Experience
- Previous front desk experience, previous supervisory experience.Knowledge
- Understanding of Opera, Iris and Microsoft Office.Education - Post secondary education.Soft Skills
- Proven customer service skills and experiencePhysical Requirements
- Ability to sit and/or stand for extended periods. Ability to work a variety of shifts. Ability to use standard computer equipment.
- Terms of employment
Full time



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