Bilingual Customer Service Representative
3 months ago
Axis Auto Finance est un prêteur fintech. La création et le déploiement d'une technologie de pointe ont fait de nous la société de financement automobile canadienne cotée en bourse qui a connu la croissance la plus rapide. En tant qu'équipe, nous cherchons continuellement des moyens nouveaux et innovants de développer notre entreprise. Notre culture agile et à haute énergie récompense les meilleures performances et les contributions de ceux qui sont passionnés par notre croissance et notre succès collectifs. Nous sommes incroyablement fiers de l'équipe que nous avons bâtie et nous recherchons des personnes partageant les mêmes idées pour nous aider dans notre trajectoire de croissance.
Notre mission est d'être le principal fournisseur de solutions de financement alternatives. Nous y parviendons en investissant dans nos employés, notre technologie et notre expérience client, en ayant à l'esprit le succès à long terme.
**Description du poste**
Le rôle Service à la clientèle prend en charge plusieurs rôles et fonctions. Nous recherchons une personne dynamique et organisée qui peut effectuer plusieurs tâches tout au long de la journée tout en interagissant avec et en desservant plusieurs parties prenantes internes et externes.
**Devoirs et responsabilités**
- Fournir un soutien à la gestion, au service et aux recouvrements, au besoin
- Résolution de problèmes et capacité d'aider les clients dans le besoin.
- Capacité de travailler sur plusieurs systèmes informatiques pour sourcer des informations et fournir des mises à jour détaillées des événements et des instructions.
- Effectuer une multitude de tâches administratives pour plusieurs départements
- Créer et modifier des documents à l'aide de Microsoft et d'autres produits
- Effectuer le classement, la numérisation et d'autres tâches administratives au besoin
- Fournir une sauvegarde de réception au besoin. Utiliser un système téléphonique multiligne pour répondre et transférer tous les appels entrants aux personnes ou au service appropriés d'une manière courtoise et professionnelle et prendre des messages détaillés. Maintenir une zone de réception propre lors de la couverture
**Études et expérience**:
- **Doit parler couramment l'anglais et le français**:
- Diplôme universitaire préféré
- Deux (2) à cinq (5) ans d'expérience en administration et/ou en service ou une combinaison d'études et d'expérience liée à l'industrie; segment de l'automobile à risque préféré
- Avoir une compréhension du cycle de vie de la finance automobile un atout.
- Compréhension de la Loi sur les sûretés mobilières en matière de biens meubles un bien
- Maîtrise des logiciels de montage de prêts, des logiciels de maintenance des clients, des logiciels de recouvrement et de Microsoft Office. Excel est largement utilisé pour les rapports.
- Expérience utilisateur avancée avec Excel, Word, PPT et Outlook
**Compétences**
- Excellentes compétences en communication en français et en anglais (écrit et verbal).
- Maîtrise de l'environnement Microsoft Office (Excel, Outlook, Word, PPT) et Windows.
- Excellente attention aux détails et à la ponctualité
- Capable de multitâche dans un environnement au rythme rapide
- Solides compétences en saisie de données / clavier, et efficace avec les ordinateurs
- Familiarisé avec l'équipement de bureau courant, c'est-à-dire les systèmes téléphoniques, le photocopieur, la télécopie.
- Auto-motivé avec la capacité de prendre des initiatives et de résoudre les problèmes de manière indépendante.
**Conditions de travail**
- Dextérité manuelle requise pour utiliser un ordinateur de bureau et des périphériques.
- Heures supplémentaires au besoin.
- Quarts de travail prévus pour les jours, les soirs et les samedis tournants.
- Soulever ou déplacer jusqu'à 10lbs peut être nécessaire.
- Exposition au bruit, au stress et aux perturbations
- Marcher pour accomplir les tâches essentielles du travail
- Doit être capable de s'asseoir à un bureau pendant de longues périodes de temps
- Utilisez le téléphone et les casques pendant de longues périodes de temps
**Ce que nous offrons**:
- Rémunération concurrentielle
- Participation au programme de primes de performance
- Un excellent programme d'avantages sociaux 100% payé par l'employeur.
- Programme d'aide aux employés
- Trois semaines de vacances au début
- Journées personnelles
- Travail à distance conformément à la politique de l'entreprise
- Un environnement de travail convivial
Axis Auto Finance is a fintech lender. Building and deploying leading edge technology made us the fastest growing, publicly traded Canadian Auto Finance company. As a team, we continuously seek new and innovative ways to grow our business. Our agile, high energy culture rewards top performance and the contributions of those passionate about our collective growth and success. We are incredibly proud
-
Bilingual Customer Service Representative
3 months ago
Anjou, Canada Techtronic Industries Canada, Inc. Full timeAt TTi, people come for the opportunity and stay for the culture! Job Description Summary **Job Description**: About TTI Canada & Milwaukee TTI is a world-class leader in design, manufacturing, and marketing of power tools, outdoor power equipment, and floorcare products, as well as hand tools and accessories. Our industry-leading Milwaukee brand offers...
-
Bilingual Customer Service Representative
4 days ago
Anjou, Canada WM Full timeAs an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status. **I. Job Summary** The WM CSR will handle a number of escalated contacts. The ability to consistently provide an...
-
Customer Service Representative
3 months ago
Anjou, Canada Mitten Building Products Full time**Summary** This position is responsible for providing customer support and maintaining positive customer relations while responding to problems and inquiries. To maintain productive working relationships with internal and external customers and co-ordinate all aspects of siding, allied and promotional orders from receipt to delivery. **Job Duties** -...
-
Customer Service Representative
3 months ago
Anjou, Canada Mitten Building Products Full timeSummary This position is responsible for providing customer support and maintaining positive customer relations while responding to problems and inquiries. To maintain productive working relationships with internal and external customers and co-ordinate all aspects of siding, allied and promotional orders from receipt to delivery. Job Duties Assist...
-
Customer Service Representative
3 days ago
Anjou, Canada Waste Management Canada Full timeJob SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Waste Management Canada. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers through various channels, including phone, email, live chat, and self-service platforms.Key...
-
Customer Service Representative
3 days ago
Anjou, Canada Waste Management Canada Full timeJob SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Waste Management Canada. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers through various channels, including phone, email, live chat, and self-service platforms.Key...
-
Bilingual Customer Service Representative
3 months ago
Anjou, Canada Axis Auto Finance Full timeAxis Auto Finance est un prêteur fintech. La création et le déploiement d'une technologie de pointe ont fait de nous la société canadienne de financement automobile cotée en bourse à la croissance la plus rapide. En tant qu'équipe, nous recherchons en permanence des moyens nouveaux et innovants de développer notre entreprise. Notre culture agile et...
-
Customer Service Representative
4 months ago
Anjou, Canada Mitten Building Products Full time**Summary** This position is responsible for providing customer support and maintaining positive customer relations while responding to problems and inquiries. To maintain productive working relationships with internal and external customers and co-ordinate all aspects of siding, allied and promotional orders from receipt to delivery. **Job Duties** -...
-
Bilingual Customer Digital Care Representative
4 months ago
Anjou, Canada WM Full timeAs an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status. **DO YOU HAVE A WAY WITH WORDS?** We are looking for people who have a passion for making customers happy. We want...
-
Customer Service Representative
3 months ago
Anjou, Canada Mitten Building Products Full time**Who We Are** Mitten is the original Canadian manufacturer and market leader of vinyl siding. Our continued focus on operational excellence has set the industry benchmark for service, quality, performance and design, backed by the best in class lifetime warranty. As a coast to coast distributor of premium exterior building products we are the link between...
-
Operations Customer Service Representative
3 months ago
Anjou, Canada Intelcom Full timeRide the next mile with us! - Why choose Intelcom and become one of our Operations Customer Service Representative? - You thrive on helping others and finding solid solutions to whatever comes up as you are assisting customers and drivers to ensure deliveries are completed on time - You enjoy a fast pace and being organized so that all packages are accounted...
-
Customer Service Representative
4 months ago
Anjou, Canada CR Laurence Full time**Who we are**: **C.R. Laurence Co., Inc. (CRL) is the leading full-service provider of architectural metals, glass fittings and professional-grade glazing supplies. **Offering more than 60,000 products, we serve the industry from locations throughout North America, Europe, and Australia. We operate our business to the highest standards **of design, quality...
-
Bilingual Inside Commercial Representative
3 months ago
Anjou, Canada WM Full timeAs an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status. **CUSTOMERS FIRST, ALWAYS.** We are looking for people who are committed to our mission of putting the customer...
-
Bilingual Customer Service Representative
3 months ago
Anjou, Canada Chemtrade Full time**Job Description**: **Poste**:représentant ou la représentante du service à la clientèle (RSC) **Emplacement principal**:Montreal ou Anjou, QC **Horaire**: lundi à vendredi, de garde toutes les 8 semaines **Relève de**:superviseur du service à la clientèle **Rémunération**: 55 000$- 63 000$ - Les fourchettes salariales sont établies en...
-
Customer Service Representative
2 weeks ago
Anjou, Quebec, Canada Fortier Auto Full timeJob Summary:Fortier Auto is seeking a highly motivated and organized individual to join our team as an Administrative Support Specialist. As a key member of our service department, you will be responsible for providing administrative support to ensure the smooth operation of our business.Key Responsibilities:Process and manage customer claims in a timely and...
-
Customer Service Representative
2 weeks ago
Anjou, Quebec, Canada Fortier Auto Full timeJob Summary:Fortier Auto is seeking a highly motivated and organized individual to join our team as an Administrative Support Specialist. As a key member of our service department, you will be responsible for providing administrative support to ensure the smooth operation of our business.Key Responsibilities:Process and manage customer claims in a timely and...
-
Operations Customer Service Representative
4 weeks ago
Anjou, Canada Intelcom Full timeRide the next mile with us! - Operations Customer Service Representative Why choose Intelcom and become one of our Operations Customer Service Representative? - You thrive on helping others and finding solid solutions to whatever comes up as you are assisting customers and drivers to ensure deliveries are completed on time - You enjoy a fast pace and being...
-
Customer Service Representative
2 weeks ago
Anjou, Canada Reno Depot Full timeCustomer Service Representative Language English Français (CA) Apply Now By joining the RONA family, you’ll enjoy many benefits, such as: An inclusive and safe working environment Promotion of work-life balance Exclusive employee discounts Benefits: insurance (certain conditions apply), annual salary review, etc. Opportunities for advancement within...
-
Bilingual Industrial Technical Services
3 months ago
Anjou, Canada WM Full timeAs an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status. **I. Job Summary** Partners with Industrial Sales team to drive industrial and hazardous waste sales revenue growth....
-
Customer Service Representative
2 weeks ago
Anjou, Canada Reno Depot Full timeCustomer Service Representative Language English Français (CA) Apply Now By joining the RONA family, you’ll enjoy many benefits, such as: An inclusive and safe working environment Promotion of work-life balance Exclusive employee discounts Benefits: insurance (certain conditions apply), annual salary review, etc. Opportunities for...