Animal Advisor Casual

2 weeks ago

Winnipeg, Canada Winnipeg Humane Society Full time

**Date**:May 19th, 2023
**Position Title**:Animal Advisor - Casual***

**Department**:Intake

**Reports To**:Manager, Intake & Animal Care
**Classification**:Union

**Rate**:$16.21-$21.20
**# of positions available**:2

**Hours**:Hours vary depending on availability/need (May get called
on short notice)

**DAYS/TIMES OF SHIFT COULD VARY/CHANGE**
**Start Date**:ASAP

**Closing Date for Internal Applicants**: May 24th, 2023
**Closing Date for External Applicants**: Open until filled

**Position Summary**:
The Animal Advisor is responsible for receiving animals brought into the Humane Society
by the public and pet owners, reuniting lost pets with owners through lost and found

reports, providing information and assistance to the public and foster parents, and
always treating the public/foster parents with the utmost respect and empathy.

**Duties and Responsibilities**:
1. Create a friendly and professional environment to enhance courteous service;
ensure clean, attractive, and organized work areas

2. Intake of animals into the Humane Society

a. Vaccinate/deworm/check for tattoo/microchip, check for parasites and

any health concerns and place animals into appropriate holding

b. Collect appropriate fees or request donations to assist with the care of

animals

3. Process outgoing animals, including collecting appropriate fees/donations

requested

a. Route calls to appropriate resources

b. Offer appropriate advice pertaining to an alternative placement, referrals

and pet-related issues

c. Document call information

5. Attend to/process deceased incoming animals

a. Check for id and contact owners to notify of deceased pets

b. Assist in making appropriate final arrangements

6. Prepare, search and follow up on lost and found reports; contact potential

owners to follow up on these reports

7. Prepare and attend to Check Dailies

8. Educate the public on pet-related issues, alternative placement options,

relinquishment advice

9. Assist the Foster Care Department as needed
a. Organize supplies for foster caregivers and account for equipment loaned

b. Schedule return appointments, and health and vaccination exams for

animals in foster care

c. Vaccinate/deworm and check for parasites and any health concerns

d. Discharge animals into foster care and receive animals upon return

10. All other reasonable duties assigned by the Manager Shelter Operations and
Capacity for Care/Assistant Manager/Intake Supervisor

**Standards of Performance**:
1. Keeping the mission of the Winnipeg Humane Society in the forefront when
performing job duties, as well as when representing the Winnipeg Humane
Society both inside and outside of the shelter environment.

2. High standards of customer service
3. Communicate effectively with all departments, volunteers, and customers.
4. Confidentiality is maintained on all matters pertaining to The WHS.
5. Exemplary level of care provided to all animals in accordance with The

Winnipeg Humane Society’s mission, policies, and practices.
6. Reliability and diligence in position.

**Accountability**:
Directly accountable to the Manager of Intake and Animal Care. Must be able to take

direction from and work closely with Intake Supervisor and Assistant Manager.

**Exemplifies Winnipeg Humane Society’s Core Values**:

- We are and always will be humane- We sincerely respect each other
- We communicate proactively, and we listen
- We are humble, and we are always willing to accept better and new ideas
- We are committed to transparency and accountability

**Participates in creating a thriving Culture of Philanthropy at Winnipeg Humane Society**

**by**:

- Being knowledgeable and supportive of WHS programs
- Sharing their passion for service to animals, people, and our community with our
- guests- Serving as an inspiration to all guests by providing an exemplary level of animal

care and guest service
- Being able to communicate a compelling case for support that demonstrates

the impact of philanthropy on Winnipeg Humane Society

**Authority**:
Authority to perform all assigned duties and responsibilities within established policies

and procedures.

**Interpersonal Relationships**:
Regular, daily involvement with other WHS departments, volunteers, and customers.

**Abilities, Skills & Knowledge**:
1. Exemplary customer service skills and experience working with the public without
judgment

2. Exceptional attention to detail and accuracy when completing all tasks
3. Able to handle the emotional stress of dealing with the many animals

relinquished to the shelter

4. Ability to handle sometimes large, unruly dogs; fractious cats; a variety of wildlife.
5. Excellent problem-solving skills
6. Excellent oral and written communication skills
7. Basic knowledge of animal care, safety, & health issues
8. Exceptional organizational skills
9. Good Computer literacy
10. Ability to work independently or as a team
11. Ability to work under mínimal supervision

**Education, Training & Experienc

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