Bilingual Customer Service Supervisor

6 days ago


Concord, Canada Carboline Company Full time

**Job description**

Carboline is looking for a Bilingual Customer Service Supervisor who will be responsible for ensuring the seamless coverage and operation of all day-to-day customer service functions, sales support, assigned managerial tasks and assisting with Customer Service process implementations, KPI reviews and special projects in Canada, as they arise. The CS Supervisor will have 2-4 direct reports and drive the team’s performance and responsiveness to both internal and external customers

**Minimum Requirements**:

- High School Diploma or equivalent, 3+ years supervisory experience in customer service.
- Fluent in both English and Canadian French

**Physical Requirements**:
This position requires mínimal physical activity but does require computer usage for an extended period - up to 8 hours in a day. No unusual environmental, lifting or exertion requirements are associated with this position.

**Essential Functions**:

- Monitor coverage for shared inbox and phone lines.
- Handle escalations from Sales Reps, related to personnel, service, and specific order issues.
- Communicate to the team any changes related to but not limited to products, policies, processes, procedures, and follow-up.
- Assist with Team backlog, shipped not invoiced, and open orders.
- Escalate production & inventory issues.
- Assist in the new hire process.
- Coordinate new hire training and ongoing Team Training
- Handle personnel issues and conduct performance reviews for direct reports.
- Participate in Sales Region Meetings as invited.
- Develop ideas and suggestions that can be implemented within the group to continuously improve morale, productivity, and overall company performance.
- Perform additional duties as assigned.
- Commit to the Company’s safety and quality programs.

**Who We Are**:
Carboline is a St. Louis-based coatings manufacturer with a global reach. The company, founded in 1947, produces high-quality performance coatings, linings, and fireproofing products in more than 20 manufacturing facilities around the world. Carboline has been ranked a top workplace for seven years in a row, so culture and maintaining a safe and clean work environment is something we take very seriously.

Carboline is part of RPM International Inc., a $6.1 billion, multinational company with subsidiaries that are world leaders in specialty coatings, sealants, building materials and related services. From homes and workplaces to infrastructure and precious landmarks, RPM’s market-leading brands are trusted by consumers and professionals alike to help build a better world.

If you want to be part of a growing global organization with opportunity for growth, we would like to meet you

**What We Offer**:
We offer a team atmosphere that fosters cooperation and creativity; a management team committed to employee development and an environment where people are empowered to make decisions. Our career opportunities offer unlimited earnings potential and our comprehensive benefits package is among the best in the industry which includes affordable benefits, a company match 401K plan and a retirement pension plan.

Carboline is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.

**“In order to be the best, we must hire the best**"

Pay: From $60,000.00 per hour

Expected hours: 40 per week

Additional pay:

- Bonus pay

**Benefits**:

- Dental care
- Employee assistance program
- Employee stock purchase plan
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Stock options
- Tuition reimbursement
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday
- No weekends

Work Location: In person



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