Bilingual Customer Service Supervisor

4 months ago


Concord, Canada Carboline Company Full time

**Job description**

Carboline is looking for a Bilingual Customer Service Supervisor who will be responsible for ensuring the seamless coverage and operation of all day-to-day customer service functions, sales support, assigned managerial tasks and assisting with Customer Service process implementations, KPI reviews and special projects in Canada, as they arise. The CS Supervisor will have 2-4 direct reports and drive the team’s performance and responsiveness to both internal and external customers

**Minimum Requirements**:

- High School Diploma or equivalent, 3+ years supervisory experience in customer service.
- Fluent in both English and Canadian French

**Physical Requirements**:
This position requires mínimal physical activity but does require computer usage for an extended period - up to 8 hours in a day. No unusual environmental, lifting or exertion requirements are associated with this position.

**Essential Functions**:

- Monitor coverage for shared inbox and phone lines.
- Handle escalations from Sales Reps, related to personnel, service, and specific order issues.
- Communicate to the team any changes related to but not limited to products, policies, processes, procedures, and follow-up.
- Assist with Team backlog, shipped not invoiced, and open orders.
- Escalate production & inventory issues.
- Assist in the new hire process.
- Coordinate new hire training and ongoing Team Training
- Handle personnel issues and conduct performance reviews for direct reports.
- Participate in Sales Region Meetings as invited.
- Develop ideas and suggestions that can be implemented within the group to continuously improve morale, productivity, and overall company performance.
- Perform additional duties as assigned.
- Commit to the Company’s safety and quality programs.

**Who We Are**:
Carboline is a St. Louis-based coatings manufacturer with a global reach. The company, founded in 1947, produces high-quality performance coatings, linings, and fireproofing products in more than 20 manufacturing facilities around the world. Carboline has been ranked a top workplace for seven years in a row, so culture and maintaining a safe and clean work environment is something we take very seriously.

Carboline is part of RPM International Inc., a $6.1 billion, multinational company with subsidiaries that are world leaders in specialty coatings, sealants, building materials and related services. From homes and workplaces to infrastructure and precious landmarks, RPM’s market-leading brands are trusted by consumers and professionals alike to help build a better world.

If you want to be part of a growing global organization with opportunity for growth, we would like to meet you

**What We Offer**:
We offer a team atmosphere that fosters cooperation and creativity; a management team committed to employee development and an environment where people are empowered to make decisions. Our career opportunities offer unlimited earnings potential and our comprehensive benefits package is among the best in the industry which includes affordable benefits, a company match 401K plan and a retirement pension plan.

Carboline is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.

**“In order to be the best, we must hire the best**"

Pay: From $60,000.00 per hour

Expected hours: 40 per week

Additional pay:

- Bonus pay

**Benefits**:

- Dental care
- Employee assistance program
- Employee stock purchase plan
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Stock options
- Tuition reimbursement
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday
- No weekends

Work Location: In person



  • Concord, Canada Bilingual Squad Full time

    We are looking for an experienced **Bilingual Credit Representative** to support our client, a globally established engineering company. This is a permanent, full-time position and offers a hybrid work arrangement. * **What will you do?** - Manage collections of receivables in an assigned region. - Opening and maintaining customer data on assigned accounts;...


  • Concord, Canada Multy Home Full time

    Multy Home LP is a leading global manufacturer of floor covering and outdoor living products. With manufacturing and distribution facilities in Canada, Poland and the U.S.A. We believe in sourcing sustainable or recycled material wherever possible in our production. Every year, Multy Home diverts 3 million tires and 15 million water bottles from...

  • Credit Analyst

    1 week ago


    Concord, Canada Bilingual Squad Full time

    We are urgently seeking a Bilingual Credit Analyst for our Engineering client in Concord, ON. This is an on-site position for the first 6 months - hybrid -2 days in the office after - Salary: $60-65K - 2 weeks vacation to start (can be negotiated) - Benefits - RRSP contribution **Role**: - Performs activities related to the collection and analysis of...


  • Concord, Canada Smile HVAC Service and Installation Full time

    Company providing HVAC equipment Service and Installation. Looking for Dispatcher/ Job Coordinator. Great team work experience, benefits and salary - that's what you can get if you match our job requirements. **Job Duties/Tasks**: - Dispatch, schedule and close out calls while processing service requests, preparing paperwork for escalated calls to ensure...


  • Concord, Canada Aquascape, Inc. Full time

    **Customer Support Agent** Vaughan, Ontario Aquascape, Inc. is the world’s leading supplier of water feature products, and our Canadian Office is looking for a new teammate! As a Customer Support Agent, you will: - Fill orders for customers at order pick up desk - Process orders and returns which are received by phone, fax and mail and enter into the...


  • Concord, Canada Lynden International Logistics Co. Full time

    **POSITION LOCATION/DEPARTMENT**: Customer Service **WORKING SCHEDULE**:In Office, Monday to Friday, 8:00am - 4:30pm **REPORTS TO**: VP of Customer Service/Administration ***: The Customer Service Supervisor reporting into the VP of Customer Service/Administration exercises discretion and independent judgment to successfully oversee and supervise the...


  • Concord, Canada The Better Together Group Full time

    Are you able to speak French and English fluently A mustDo you have 2-3 years of order fulfillment experience A mustDo you consider yourself computer savvyAre you an effective communicatorIf so, apply today!!-------------------------------------Our client located in Concord, On is looking for a bilingual Customer Service Representative to join their growing...


  • Concord, Canada Kohl & Frisch Limited Full time

    Founded in 1916, Kohl & Frisch Limited has a solid reputation in the healthcare industry that distinguishes it as the only national, Canadian-owned, and operated wholesale distributor. A family-owned company, it is one of Canada’s leading national distributors and is the essential link between pharmaceutical manufacturers and healthcare providers. Kohl &...


  • Concord, Canada Kohl & Frisch Limited Full time

    Founded in 1916, Kohl & Frisch Limited has a solid reputation in the healthcare industry that distinguishes it as the only national, Canadian-owned, and operated wholesale distributor. A family-owned company, it is one of Canada’s leading national distributors and is the essential link between pharmaceutical manufacturers and healthcare providers. Kohl &...


  • Concord, Canada Kohl & Frisch Limited Full time

    Founded in 1916, Kohl & Frisch Limited has a solid reputation in the healthcare industry that distinguishes it as the only national, Canadian-owned, and operated wholesale distributor. A family-owned company, it is one of Canada’s leading national distributors and is the essential link between pharmaceutical manufacturers and healthcare providers. Kohl &...


  • Concord, Canada National Shunt Service, LLC Full time

    **Bilingual Transportation Coordinator** National Shunt Service Ltd. operates across North America and we specialize in yard management (shunting). Over 20 years of experience providing innovative yard management services (operations and technology), NSSL executes a TOTAL YARD MANAGEMENT PROGRAM for any type of warehouse, manufacturer or cross-dock...


  • Concord, Canada The Better Together Group Full time

    Are you able to speak French and English fluently A mustDo you have 2-3 years of order fulfillment experience A mustDo you consider yourself computer savvyAre you an effective communicatorIf so, apply today!!-------------------------------------Our client located in Concord, On is looking for a bilingual Customer Service Representative to join their growing...


  • Concord, Canada The Better Together Group Full time

    Are you able to speak French and English fluently A mustDo you have 2-3 years of order fulfillment experience A mustDo you consider yourself computer savvyAre you an effective communicatorIf so, apply today!!-------------------------------------Our client located in Concord, On is looking for a bilingual Customer Service Representative to join their growing...


  • Concord, Canada The Better Together Group Full time €24 - €25

    Are you able to speak French and English fluently A mustDo you have 2-3 years of order fulfillment experience A mustDo you consider yourself computer savvyAre you an effective communicatorIf so, apply today -Our client located in Concord, On is looking for a bilingual Customer Service Representative to join their growing team.Responsibilities: Receive...


  • Concord, Canada Sparkle Solutions Corp Full time

    **ABOUT US**: We’re the leading provider of commercial laundry and Air vending solutions across Canada, we work collaboratively and diligently to provide excellent service and machines that work reliably for consumers. As a part of the CSC family, we have access to career opportunities, training, and benefits that help us achieve our goals in work and...


  • Concord, Canada Kohl & Frisch Ltd Full time

    **POSITION: Bilingual Credit & Collections Specialist** **STATUS: Full-time** **LOCATION: Kohl & Frisch Limited (Concord, ON**)** **REPORTS TO: Supervisor, Credit & Collections** **DEPARTMENT: Finance** Founded in 1916, Kohl & Frisch Limited has a solid reputation in the healthcare industry that distinguishes it as the only national, Canadian-owned and...


  • Concord, Canada National Shunt Service, LLC Full time

    **Bilingual Transportation Coordinator** National Shunt Service Ltd. operates across North America and we specialize in yard management (shunting). Over 20 years of experience providing innovative yard management services (operations and technology), NSSL executes a TOTAL YARD MANAGEMENT PROGRAM for any type of warehouse, manufacturer or cross-dock...


  • Concord, Canada SCIEX Full time

    For over 50 years, **SCIEX** has been developing groundbreaking technologies and solutions in mass spectrometry and capillary electrophoresis. Our products enable our customers to quickly respond to environmental hazards, better understand biomarkers relevant to disease, improve patient care in the clinic, bring relevant drugs to market faster and keep food...


  • Concord, Canada UNFI Full time

    **Who are we?** **_UNFI Canada is the leading distributor of natural, organic, and specialty foods! We transform the world of food for our associates, customers, and the families we serve everyday! Our mission is to provide healthier food choices to people everywhere. Better Food, Better Future!_** **_As part of our Customer Service team, you'll get to...


  • Concord, ON, Canada The Better Together Group Full time

    Are you able to speak French and English fluently A mustDo you have 2-3 years of order fulfillment experience A mustDo you consider yourself computer savvyAre you an effective communicatorIf so, apply today!!-------------------------------------Our client located in Concord, On is looking for a bilingual Customer Service Representative to join their growing...