Customer Service Supervisor

2 weeks ago


Concord, Canada Protemp Glass Full time

**COMPANY DESCRIPTION**
Established in 1979, Toro Aluminum has become a leader in the development and manufacturing of window walls and doors for high-rise condominiums, office buildings and hotels, across Canada, the United States, and Mexico.

**RESPONSIBILITIES**:
Supervisor Duties:

- Ensure that all purchase orders are entered and released into production in a timely manner.
- Ensure daily meetings are held with key stakeholders such as Production, to forecast and plan manufacturing orders.
- Ensure Inside Sales is communicated with regularly on key information regarding customer orders.
- Responsible for conducting ongoing training to current employees on internal processes.
- Participate in facilitating a healthy and safe working environment by complying with Health and Safety requirements.
- Responsible for creating coding for customer files, enabling the company to release samples and communicate planning needs to all parties involved (eg: Toro or Third party providers)
- Work closely with Quality Control to process Sample Units for the purpose of testing for Certification.

**Technical Adviser**
- Act as the liaison in answering all Glass Product related questions
- Provide performance data based on Glass requirements suggested or supplied on Toro group projects.
- Advise when and where Glass Products should or should not be used.
- Coordinate with Engineering Department and various internal key stakeholders on deciding proper glass selections for their individual glass concerns.
- Responsible for handling project quotations for new upcoming projects and supplying that data to internal customers.
- Responsible for ensuring proper pricing is captured in the system.
- Create and maintain project files for company secured jobs and coordinate with production for execution of agreed upon order.
- All other duties as delegated and assigned.

**As the Inside Sales Supervisor/ Estimator, you will play a key role in modelling and recognizing our core values. You will strive to demonstrate the Toro Company Values and hold our team accountable to behave in accordance with them every day through both words and actions.**
- **Do what you say **- act with integrity so our customers and project teams trust us to deliver results
- **Get it done** - find solutions to ensure the job gets done right
- **Be better every day** - take pride and be passionate about improving our business, safety, and quality and strive to be the best
- **Think big picture** - think long-term, be strategic and have a vision. Your investment in our business, is critical to our success.
- **Build strong relationships **- value our employees, suppliers, and advisors as an essential part of our business. Develop and maintain strong relationships with our customers, contractors and stakeholders.

**QUALIFICATIONS**
- 3-5 years of Supervisory experience in an order desk/call center environment.
- Excellent communication skills (verbal and written)
- Ability to read blueprints is considered an asset.
- 3-5 years’ experience working in a glass manufacturing facility.
- Experience working in a customer service environment.
- Excellent computer skills; primarily Microsoft Office programs
- Self-starter with the ability to multi-task and meet deadlines
- Organized, team-player and detail-oriented
- University degree or college diploma in Business Administration considered an asset.

**Salary**: From $1.00 per hour

Additional pay:

- Bonus pay

**Benefits**:

- Dental care
- Life insurance
- Vision care

Schedule:

- 8 hour shift



  • Concord, Canada Smile HVAC Service and Installation Full time

    Company providing HVAC equipment Service and Installation. Looking for Dispatcher/ Job Coordinator. Great team work experience, benefits and salary - that's what you can get if you match our job requirements. **Job Duties/Tasks**: - Dispatch, schedule and close out calls while processing service requests, preparing paperwork for escalated calls to ensure...


  • Concord, Canada Carboline Company Full time

    **Job description** Carboline is looking for a Bilingual Customer Service Supervisor who will be responsible for ensuring the seamless coverage and operation of all day-to-day customer service functions, sales support, assigned managerial tasks and assisting with Customer Service process implementations, KPI reviews and special projects in Canada, as they...


  • Concord, Canada Packaging Technologies Inc. Full time

    Central is an industry leader in performance-driven marketing-at-retail solutions; specializing in both packaging and point-of-purchase (POP) display**:with clients across North America. Our dynamic company offers employees a collaborative, client-focused and business casual workplace with excellent benefits, and a unique supportive family culture. **JOB...

  • Service Supervisor

    2 weeks ago


    Concord, Canada TCAT Div of Toromont Industries Ltd Full time

    Toromont Cat is looking for a Service Supervisor to join the team! The Service Supervisor is a main liaison for corporate initiatives, providing leadership and direction to a team of technicians, ensuring the highest quality of standards meets consistent customer satisfaction in conjunction with the operations and increased market share. **As a Service...


  • Concord, Canada UNITED PARCEL SERVICE Full time

    **Primary Job Posting Location**: Concord, Ontario Canada Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill +...


  • Concord, Canada The Nooks Full time

    The Nooks is looking for a highly motivated Customer Experience Supervisor to join our growing Vaughan Mills team! As a Customer Experience Supervisor your primary responsibility is to support the Store Manager and/or Assistant Store Manager by providing leadership and direction to the team and assisting with all aspects of day-to-day operations ensuring our...


  • Concord, Canada Mr. Service HVAC Full time

    Job Description: At Mr. Service, we have a great opportunity for our next potential of Customer Service Representative. We are looking for an optimistic results-driven individual with a high-integrity to join our new company. As a new trusted Canadian owned and operated company, there will also be potential for advancement within the company. What we...


  • Concord, Canada Innoversa Mobile Solutions, Inc Full time

    We are seeking an experienced and dynamic individual to join our team as a Supervisor of Field Services. The supervisor will be responsible to develop and execute effective operation and maintenance (O&M) processes to meet the service needs of the company products - once deployed in the field - to ensure solution performance, and drive customer satisfaction...


  • Concord, Ontario, Canada Toromont Material Handling Manutention Toromont Full time

    Our Field Service Supervisor is a key customer contact providing efficient, knowledgeable and professional customer service personally and through strong team leadership. This leader is responsible for also providing direction to the Field Service Team ensuring consistent implementation of policies and procedures in conjunction with corporate directives and...


  • Concord, Canada EcoTech Windows & Doors Full time

    EcoTech Windows & Doors, a leading provider of energy-efficient windows and doors, is seeking a Customer Service Inbound Call Representative to join our team. As a Customer Service Inbound Call Representative, you will be responsible for answering incoming calls from customers, providing excellent customer service, and resolving issues or concerns related to...


  • Concord, Canada Good To Great Solutions Full time

    At Good to Great Solutions, We strive for excellence and are the leaders in consulting and customer acquisition across Vaughn. We are looking for an entry-level Customer Service Representative who will play a valuable support role by providing a superior level of service to all customers to help them achieve their individual goals. As an entry-level Customer...


  • Concord, Canada Sparkle Solutions Corp Full time

    **ABOUT US**: We’re the leading provider of commercial laundry and Air vending solutions across Canada, we work collaboratively and diligently to provide excellent service and machines that work reliably for consumers. As a part of the CSC family, we have access to career opportunities, training, and benefits that help us achieve our goals in work and...


  • Concord, Canada Waste Connections Full time

    Waste Connections of Canada, the leader in non-hazardous solid waste management in North America is looking for a **Customer Service representative** **to join our team in **Toronto,** ON. We are looking for an SAFETY inclined, energetic, autonomous and proactive team player capable of making a difference in his/her team and community. **Address -** **650...


  • Concord, Canada CRH Canada Full time

    **Position Overview** CRH America’s Materials is looking for a customer-focused individual with strong leadership skills to join our team as a Service Desk Supervisor. The individual must be a self-starter with the ability to prioritize workload and self-manage his/her daily activities and the activities of a small group of Service Desk analysts. The...


  • Concord, Canada 180 Smoke Full time

    Do you thrive in a collaborative work environment? Are you a self-motivated, proactive, and detail oriented individual with an entrepreneurial mindset? If you enjoy helping people and be a problem solver we would love to hear from you! We are currently seeking a Customer Service Representative who is responsible for bridging the gap between understanding...

  • Supervisor

    5 days ago


    Concord, Canada Value Village Full time

    Supervisor **Who we are**: The Savers family of stores is a for-profit, global thrift retailer offering great quality, gently used clothing, accessories and household goods. Our Rethink Reuse business model of purchasing, reselling and recycling gives communities a smart way to shop and keeps more than 700 million pounds of used goods from landfills each...


  • Concord, Canada M.E Spa Inc. Full time

    **Tasks**: - Co-ordinate, assign and review work - Ensure smooth operation of computer systems, equipment and machinery, and arrange for maintenance and repair work - Establish work schedules and procedures and co-ordinate activities with other work units or departments - Identify training needs and train workers in job duties and company policies - Resolve...


  • Concord, Canada CRH Canada Full time

    Job ID: 506849 Work Type: Contract - Summer Student **It is a great time to join the CRH Canada team! CRH Canada is going through an exciting business transformation which demands first-class Talent Management support to drive results.** **We are building a world - class team. Make your mark!** **You will be a successful addition to our team if you look...


  • Concord, Canada Royal Innovation Ltd. Full time

    **Tasks**: - Perform same duties as workers supervised - Co-ordinate, assign and review work - Ensure smooth operation of computer systems, equipment and machinery, and arrange for maintenance and repair work - Establish work schedules and procedures and co-ordinate activities with other work units or departments - Identify training needs and train workers...


  • Concord, Canada M.E Spa Inc. Full time

    Education: Secondary (high) school graduation certificate - Experience: 1 year to less than 2 years **Tasks**: - Perform same duties as workers supervised - Co-ordinate, assign and review work - Establish work schedules and procedures and co-ordinate activities with other work units or departments - Identify training needs and train workers in job duties...