Front of House Manager

7 months ago

Vancouver, Canada Harbour Cruises Full time

**About Us**

Operating year-round for private charters and catering, Harbour Cruises is Vancouver’s leader in boat cruise entertainment. We are proud to offer Vancouver’s only narrated tour of the inner-harbour, and the city’s most popular dinner, and luncheon cruises. In addition to retail cruise products, private corporate events, and special event cruises, we also offer a unique and delightful way to experience the city. We are known for our attentive and efficient onboard staff, and professionally prepared cuisine. We are committed to ensuring that our guests’ cruises are events they’ll remember and repeat Based out of Vancouver Harbour in beautiful Vancouver, BC - we are dedicated to offering our guests the highest standards of customer service, quality and professionalism in the hospitality industry.

If you’re interested in learning more about our company culture, and joining our team of passionate service professionals, you can check out more about our team here.

**What you will work on**

As a Front Office Manager at Harbour Cruises, you’ll get to:

- Manage the Front Desk, Tours & Concessions Daily Operations
- Lead daily tour check ins, being the local expert and main contact person for questions and support on site
- Deliver exceptional internal and external guest service with friendly and approachable demeanour
- Support, train and resource tour operations team
- A efficient and professional problem solver & troubleshooter
- Support training & recruitment for Front Desk and Tour Ambassador Team
- Liaise with all other Departmental Managers for in the day-today interactions with local suppliers, sites and venues
- Work with central teams regarding scheduling, product development, & operational procedures
- Maximize revenue by optimizing reservations scheduling and systems
- Reconcile ticket sales and cash deposits and prepares reports or financial settlements
- Analyze and plan for staff, equipment, supplies and services
- Plan and implement new ticketing procedures and revisions
- Master our Tour Bookings and Reservation systems (Tech Savvy - Maximizing and Optimizing our systems)
- Be an expert in analytical data to make and provide sound business decisions
- Work in a tight knit environment with all other departments to ensure seamless customer experience from Arrival to Departure
- Answer customer queries and communicate information regarding upcoming events or new developments with the rest of the vessels team
- Excellent communicator, professional customer service experience with polished verbiage
- Proven ability to manage and lead a team
- Exemplify and foster positive team culture

**What you will bring to the team**
- Experience working in a leadership role in a fast-paced environment
- Knowledge of booking / reservations systems OR tech savvy and a fast learner with computerized software and systems
- Strong foundations of accounting and record-keeping practices (ie. Cash handling, daily sales reconciliation
- At least 2 years of previous experience without Travel & Tourism industry
- Exceptional communication skills and customer service
- Experience hiring, training and managing a team
- High attention to detail
- Strop verbal, typing, writing technical skills
- Familiarity with Microsoft, Rocket Rez desired
- A natural problem solver with a desire to impact performance
- Highly Organized and capable of multi-tasking with attention to detail
- Performs professionally and calmly under pressure
- Ability to be on feet for several hours at a time

**Why join Harbour Cruises?**

At Harbour Cruises, we’re on a continuous learning journey as it relates to Equity, Diversity, & Inclusion. We know that diversity is a strength, and recognize that the unique backgrounds across our team help us make better decisions, result in more creative solutions, and ultimately lead us to stronger paths of success. We’re working to create a workplace and team that is as diverse as the community we serve, and we aim to provide an environment that allows every person to bring their whole and authentic self to work every day. We are inspired by the unique contributions and insights of our team members, and are invested in continuously improving our employees’ experiences as we grow.

We pride ourselves on supporting our team to show up every day being the best they can be, and in addition to our collaborative and people-focused environment, we offer our team:

- Performance bonus
- And of course, an amazing team of hospitality professionals that you will love collaborating with.

**Job Types**: Full-time, Fixed term contract, Seasonal
Contract length: 6 months

**Salary**: Up to $30.00 per hour

Expected hours: 40 per week

Flexible Language Requirement:

- French not required

Schedule:

- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Night shift
- Weekends as needed

Supplemental pay types:

- Bonus pay

**Experience**:

- Management: 2 years (preferred)
- Office manag

  • Front of House Manager

    3 days ago

    Vancouver, Canada Freehouse Collective Full time

    At Freehouse Collective we believe that good hospitality is seen, and great hospitality is felt. Because of this belief, we aspire to make people feel at home in our house. We often refer to ourselves as publicans, defined as a person who owns or manages a pub. From a social perspective, when you consider pubs (or freehouses) as community centers, publicans...

  • Front of House Attendant

    4 months ago

    Vancouver, Canada University of British Columbia Full time

    Staff - Union Job Category CUPE 2950 Job Profile CUPE 2950 Hourly - Front of House Attendant Job Title Front of House Attendant Department FOH & TIX Support | Chan Centre for the Performing Arts Compensation Range $20.18 - $20.18 CAD Hourly Posting End Date September 13, 2024 Note: Applications will be accepted until 11:59 PM on the Posting End...

  • Assistant Concessions and Front of House Coordinator

    2 weeks ago

    Vancouver, Canada University of British Columbia Full time

    Staff - Union Job Category CUPE 2950 Job Profile CUPE 2950 Hourly - Assistant Front of House Coordinator Job Title Assistant Concessions and Front of House Coordinator Department FOH & TIX Support | Chan Centre for the Performing Arts Compensation Range $27.93 - $27.93 CAD Hourly Posting End Date January 5, 2025 Note: Applications will be...

  • Assistant Concessions and Front of House Coordinator

    4 months ago

    Vancouver, Canada University of British Columbia Full time

    Staff - Union Job Category CUPE 2950 Job Profile CUPE 2950 Hourly - Assistant Front of House Coordinator Job Title Assistant Concessions and Front of House Coordinator Department FOH & TIX Support | Chan Centre for the Performing Arts Compensation Range $27.93 - $27.93 CAD Hourly Posting End Date September 13, 2024 Note: Applications will be...

  • Front of House Manager

    7 months ago

    Vancouver, Canada Boxset Collective Hospitality Full time

    As the Front of House Manager, you will oversee the daily operations of the venue, ensuring smooth service, impeccable space management, and exceptional guest experiences. This role requires strong leadership, excellent organizational skills, and a passion for hospitality. DAILY OPERATIONS - Oversee daily front-of-house operations to ensure a smooth and...

  • Front of House Manager

    6 months ago

    Vancouver, Canada Kits Beach Coffee Full time

    Hello Kitsilano community! We are seeking a Front of House Manager. Do you like making drinks, talking to regulars, and managing a great team in a cool vibe—then we want to meet you! We are seeking someone with cafe operations and management experience to run our front of house program and team. We need someone with strong hospitality operations...

  • Front of House Manager

    7 months ago

    Vancouver, Canada Tacofino Kits Full time

    **About you**:You are an emerging leader with an outgoing personality and have a passion for hospitality that you are able to share with guests and team members alike. You recognize that amazing guest experiences are achieved through supporting your team and partnering closely with the back of house. **About the role**:The right fit for this role is someone...

  • Front of House Captain 2

    4 months ago

    Vancouver, Canada University of British Columbia Full time

    Staff - Union Job Category CUPE 2950 Job Profile CUPE 2950 Hourly - Front of House Captain 2 Job Title Front of House Captain 2 - Bar Department FOH & TIX Support | Chan Centre for the Performing Arts Compensation Range $23.61 - $23.61 CAD Hourly Posting End Date September 20, 2024 Note: Applications will be accepted until 11:59 PM on the...

  • Front of House Floor Manager

    8 months ago

    Vancouver, Canada PAUL BAKERY - MILANO GLOBAL Full time

    As a restaurant front of house floor manager, your job is to ensure the smooth functioning of the restaurant’s operations, and the achievement of the restaurant goals. **Restaurant Manager Roles include but are not limited to**: **Supervision and support**:Manager responsibilities include supervising and supporting staff working front and back of house....

  • Front of House Manager

    4 months ago

    Vancouver, Canada Tacofino Kits Full time

    **About us**:Tacofino began as a food truck in the back of a surf shop in beautiful Tofino, British Columbia. We balanced surfing with creating world-inspired food from the best possible ingredients and wrapping them in delicious fresh tortillas. We have since grown into four restaurants and three food trucks across the Lower Mainland and Victoria. **Our...

  • Front of House Manager

    2 days ago

    Vancouver, Canada Altea Active: West 6 Full time

    Altea Active’s Front of House Managers are customer oriented, personable, energetic leaders who are the ‘face’ of our company. They have an incredible knack for ensuring all guests, members and mini members consistently receive a heartwarming welcome. You are detail oriented and can effectively multi-task. You meticulously coordinate all front desk...

  • Front of House Host

    6 months ago

    Vancouver, Canada Werklab Inc. Full time

    The Front of House role is an integral part of the Werklab experience. This team member will contribute to the considered details that make Werklab what it is - supporting operations from beginning to end. As the first human (and Werklab touchpoint) someone engages with, the FOH is a culture beacon. A detail oriented eye and self starter energy are...

  • Front of House Receptionist

    7 months ago

    Vancouver, Canada Werklab Inc. Full time

    The Front of House role is an integral part of the Werklab experience. This team member will contribute to the considered details that make Werklab what it is - supporting operations from beginning to end. As the first human (and Werklab touchpoint) someone engages with, the FOH is a culture beacon. A detail oriented eye and self starter energy are...

  • Front of House Host

    3 days ago

    Vancouver, Canada Werklab Inc. Full time

    **JOB SUMMARY** The Front of House role is an integral part of the Werklab experience. This team member will contribute to the considered details that make Werklab what it is - supporting operations from beginning to end. As the first human (and Werklab touchpoint) someone engages with, the FOH is a culture beacon. A detail-oriented eye **WHO YOU ARE** Do...

  • Front of House Manager

    6 months ago

    Vancouver, Canada Kits Beach Coffee Full time

    Hello Kitsilano community! We are seeking a Front of House Manager, (coffee and bar). Do you like making drinks, talking to regulars, and managing a great team in a cool vibe—then we want to meet you! We are seeking someone with **speciality coffee AND bar experience** to run our front of house program and team. We operate as a café daily but are...

  • Front of House Manger

    7 months ago

    Vancouver, Canada Twin Sails Hospitality Group Full time

    **The Company**: Twin Sails Brewing is seeking an enthusiastic individual to join our growing team. We have been a part of the Vancouver Craft Beer community for 8 years, leading the way with our unique and evolving brewing styles. We are located in Port Moody BC, and we are looking to add a dynamic, positive, and hard-working person to our team. **The...

  • Front of House Captain 1

    4 months ago

    Vancouver, Canada University of British Columbia Full time

    Staff - Union Job Category CUPE 2950 Job Profile CUPE 2950 Hourly - Front of House Captain 1 Job Title Front of House Captain 1 - First Aid Department FOH & TIX Support | Chan Centre for the Performing Arts Compensation Range $21.58 - $21.58 CAD Hourly Posting End Date September 13, 2024 Note: Applications will be accepted until 11:59 PM on the...

  • Front of House Captain 2

    4 months ago

    Vancouver, Canada University of British Columbia Full time

    Staff - Union Job Category CUPE 2950 Job Profile CUPE 2950 Hourly - Front of House Captain 2 Job Title Front of House Captain 2 - Usher Department FOH & TIX Support | Chan Centre for the Performing Arts Compensation Range $23.61 - $23.61 CAD Hourly Posting End Date September 13, 2024 Note: Applications will be accepted until 11:59 PM on the...

  • Front of House

    3 months ago

    Vancouver, Canada Shark Club Sports Bar & Grill Full time

    Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As...

  • Assistant General Manager, Front of House

    7 months ago

    Vancouver, Canada Parallel 49 Brewing Co Full time

    We are Parallel 49 Brewing Company, a craft brewery based in the heart of East Vancouver. We were founded in 2012 by passionate craft beer enthusiasts and have quickly become a staple in the Canadian craft beer scene. We are looking for skilled and interesting people with great attitudes to complement our team while we remain a top employer in Vancouver and...