Scotia Itrade Customer and E-care Service

2 months ago

Toronto, Canada Scotiabank Full time

Requisition ID: 208852

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

**Is this the right role for you? In this role you will**:
- Use discretion and problem solving to own the client experience.
- Provide personalized solutions by recognizing value add solutions.
- Facilitate a culture of passion, accountability, and collaboration by being an active member of your team.

**Do you have the requirements to succeed in this role? We'd love to work with you if you have**:

- Excellent written and verbal communication skills in English.
- A broad knowledge of investment products and procedures relating to securities settlement.
- The ability to work in a fast-paced environment with volumes dictated by market trends, client demands, and seasonal peaks.
- The ability to utilize time-management and prioritization skills.
- A positive attitude and excitement regarding learning new tasks and skills in order to keep up with changing environments/duties.

**While not essential, it would be an asset if you have**:

- Completed the Canadian Securities (CSC) and Conduct and Practices Handbook (CPH).
- Completed a post-secondary education in Commerce/Business, or Financial Planning.
- Prior work experience in a brokerage or Contact Centre.
- Knowledge of the Financial Services Industry.
- Professional working knowledge of French.

**What's in it for you?**
- Competitive pay
- The opportunity to gain valuable industry knowledge and experience.
- The opportunity to advance your career through other roles within Wealth Management and Scotiabank.
- A workplace culture built around inclusion, diversity, and potential.
- The opportunity to participate in a customized and comprehensive training program.

**Employment Details**:
Training takes place Monday-Friday from 9am - 5pm and includes a 4-week onboarding training for all hires and an additional 7-week training for successful individuals who require support to complete their licensing (CSC, CPH) courses.

**Work Hours**

The Scotia iTRADE Contact Centre is open from 8am-8pm, Monday to Friday. Due to the nature of a contact centre environment, flexibility to work evening shifts is required.

**Why Scotia iTRADE?**

Scotia iTRADE is a top Canadian brokerage committed to helping investors achieve their goals through exceptional service, unique educational tools and resources, and a personalized digital experience. Joining our Contact Centre means working in a fast-paced and rewarding environment, supporting our clients through inbound and outbound calls. Our focus on training and professional development will support you as you build your career with Scotiabank.

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

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