E-Care Service Representative

4 weeks ago


Toronto, Ontario, Canada Scotiabank Full time

Job Summary:

As a Customer Service and Email Support Representative at Scotia iTRADE, you will be the primary point of contact for clients through our inbound Contact Centre, primarily via email and chat communication channels.

Main Responsibilities:

  • Respond to client inquiries efficiently and effectively, maintaining and surpassing Scotia iTRADE service standards.
  • Process client requests (inquiries, transactions, case work) in a timely and efficient manner.
  • Document and control follow-up or escalation as required.
  • Adhere to schedules, ensuring prompt client service and response time.
  • Satisfy client needs through the iCARE model.
  • Maintain a detailed knowledge of policies, processes, products, and services.
  • Act as a liaison, coordinating with various areas as required to satisfy client issues.


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