![ICBC](https://media.trabajo.org/img/noimg.jpg)
Customer Contact Representative Ii Dl
2 months ago
At ICBC, it’s our job to make sure the car insurance system works for all British Columbians, today and in the future. If you want
to make the most of your skills and expertise while growing your career, we want you. A career at ICBC is an opportunity to be
part of a talented, diverse and inclusive team that is driven to serve its customers and community. You can expect a competitive
salary, comprehensive benefits and a collaborative work environment. If you are reliable and dependable, contact us today to be
part of our talented and diverse team as we work together to create an insurance system we can all be proud of.
adjustments can be made to help support you in delivering your best performance.
Customer Contact Representative II DL (Full Time)
**Job Title**: CustomerContactRep II DL Reference Number: 117395
**Location**: Victoria Employment Type: Permanent Full Time
**Hours of Work**: 7.5 hr Day Shift (M-F) Posted Date: 2023/02/27
Position Highlights
Bring your high energy and enthusiasm to our fast-paced contact centre where achieving First Call Resolution is a key customer
service target. The Customer Contact Representative II Driver Licensing will provide first contact customer service for a diverse
range of enquiries related to driver licensing, BC Services Cards, and road safety initiatives.
Exceptional customer service skills along with the ability to multi-task and think critically are essential. Strong analytical,
listening, questioning, and organization skills are also required. Previous contact centre or customer services experience is
strongly preferred. Familiarity with driver services, BC Services Cards, or road safety initiatives would be an asset. Please note
these positions require sitting for extended periods of time and wearing a telephone headset.
Please note this position requires location in Victoria or surrounding areas, as it is based out of 910 Government Street,
Downtown Victoria.
Shifts will be scheduled within the hours of operation. Full time training will take place over 12 weeks from Monday to Friday
8:30am to 4:30pm.
**Current operational hours are as follows**:
- Monday to Friday from 8:00 am to 6:05 pm
- Saturdays from 9:00 am to 5:05 pm
**You have**:
- A genuine interest in working with other people to seek out solutions and help solve issues in a professional and efficient
manner.
- An interest in working on the phone to support callers’ enquiries on a wide variety of issues.
- The ability to be flexible and agile in assisting over the phone with the rollout of new services and initiatives.
- The willingness to access systems and documents during a call, take relevant notes, and relay information.
- A desire to be an active and engaged partner working with our customers or brokers to deliver quality service.
Position Requirements
Position Requirements
**As a successful applicant, you will have**:
- Completed grade 12 education or equivalent
- Previous contact centre / customer service experience is strongly preferred
- Excellent communication skills
- Strong analytical, listening, questioning, and organizational skills
- The ability to sit for extended periods of time
- The ability to manage incoming queries in a busy, fast-paced environment
- Knowledge of driver services, claims, insurance and/or road safety initiatives would be considered an asset
Application Requirements
- Successful completion of a data entry and listening test.
Position Information
**What we offer**:
- Competitive Salary: You will receive an hourly wage of $27.12/hour. We are committed to providing industry competitive salary
and benefits.
- Continuous Training: We offer continuous in-house training to ensure you have the knowledge to be successful in your role.
- Hybrid of On-site and Working from Home: We offer flexible working arrangements as we continue to support our employees
in balancing their career and family commitments.
- Engaging Culture: At ICBC we promote an inclusive and diverse work environment.
This is a mass posting, but currently we are only filling one class.
ZR2
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