Customer Service Representative

2 weeks ago


Victoria, Canada Pacific Rim Storage Full time

We are currently seeking a strong, and motivated full-time Customer Service Representative for a permanent position at our Saanichton location. 5 days a week - one of which Saturday. Reporting to the Store Manager, the Customer Service Rep is involved in daily business operations, and providing exceptional customer service.

**Responsibilities**:

- Process payments and refunds accurately
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate and complete information when dealing with customers
- Handle customer complaints, provide appropriate solutions; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Go the extra mile to engage customers
- Maintain a positive, empathetic, and professional attitude toward customers at all times
- Communicating and coordinating with colleagues and managers as necessary

**Requirements**:

- Proven customer service experience
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of people
- Excellent communication skills
- Ability to multi-task, prioritize, and manage time effectively
- Ability to stay calm when customers are stressed or upset
- Comfortable using computers and Microsoft office programs
- Team player with the ability to work alone and be self-motivated

**Job Types**: Full-time, Part-time
Part-time hours: 45 per week

**Salary**: $20.00-$22.00 per hour

**Benefits**:

- Extended health care

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Victoria, BC: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Call center (preferred)
- Customer service (preferred)

Shift availability:

- Day Shift (preferred)

Work Location: In person



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