Claims Representative Ii, Property

7 months ago

Victoria, Canada Intact Full time

Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you’re bringing this purpose to life alongside a passionate community of experts.

Feel empowered to learn and grow while being valued for who you are
- here, diversity is a strength. You have our commitment to support you in reaching your goals with tools, opportunities, and flexibility. It’s our employee promise.

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Read on to see how you can shape the future, win as a team, and grow with us.

**About the role**

We’re looking for a **Claims Representative II, Property **to join our growing team

As an Inside **Property Claims Adjuster**, you will work with customers who have experienced a personal property loss, helping them through the claims process. Demonstrating empathy, care, strong listening skills, and organizational effectiveness, you will guide the customer through the process to get them back on track quickly and efficiently.

We are a hybrid environment with a combination of in office and work from home, this role can be located in either **Vancouver or Victoria, British Columbia offices**.

**What you'll do here**:

- Provide a superior quality of customer service to external and internal customers, and answer queries relating to the claims process.
- Analyze information gathered, interprets insurance policy wordings, determines coverage, and assesses damage.
- Develop an action plan to ensure all aspects of the claim are addressed.
- Manage all financial components of the claim, including setting reserves and ensuring prompt and equitable settlements in line with Intact’s policies and standards.
- Provide clear and concise information and direction to vendors.
- Work with experts including appraisers, engineers and others to help drive progress throughout the claim.
- Keep up to date on Intact’s insurance products, appraisal and investigation techniques, and services.
- Attention to detail managing a variety of tasks in a fast-paced environment.
- Collaborate with other areas of the department and contribute to process improvements.
- You will spend part of your day answering phone calls in a queue environment and part of your day with focused time to manage your desk.

**What you bring to the table**:

- Minimum 1 year experience property claims adjusting.
- Demonstrates a passion for customer service with strong written and verbal communication skills.
- Superior organizational skills and results driven.
- Basic construction, estimating, restoration knowledge is an asset.
- Xactanalysis experience is an asset.
- Adaptable and agile in a rapidly evolving business.
- Self-motivated and capable of working in a fast-paced environment.
- A forward thinker and who is able to foster new ideas.
- Demonstrated negotiation and conflict management skills.

LI-Hybrid

LI-SW1

$51,600.00 - $77,400.00

**What we offer**

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

- A financial rewards program that recognizes your success
- An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased
- An extensive flex pension and benefits package, with access to virtual healthcare
- Flexible work arrangements
- Possibility to purchase up to 5 extra days off per year
- An annual wellness account that promotes an active and healthy lifestyle
- Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
- A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
- Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities
- Inspiring leaders and colleagues who will lift you up and help you grow
- A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

**We are an equal opportunity employer**

At Intact, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

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