Facilities Ticket System Project Manager

3 weeks ago

Toronto, Canada H&M Full time

**Company Description**
At H&M, our purpose is to liberate fashion for the many. We want to shape a new world in Fashion. A world with one ultimate goal: to unleash your self-expression. As an H&M colleague, you’re encouraged to be yourself & more. You’ll take on new responsibilities from day one, learn skills for life, and find new ways to make your big dreams come true.

Our company is committed to fostering a culture of inclusion and belonging, and we actively seek colleagues who share our commitment.
**Job Description** About the Role**

As a **Facilities Ticket System Project Manager** in the Expansion Function, you will be responsible for the roll-out, training, and launch of the existing Global Facilities Ticket System throughout Region Americas. This role will manage the strategy and system support within the region, ensuring that the system’s users fully utilize its capabilities. You will drive and support the system’s effectiveness through training of both internal and external partners. The Facilities Ticket System Project Manager will work closely with regional and group retail teams, as well as accounting and security departments.

This field-based role reports into our Regional Head of Construction & Facilities and is based out of Toronto, Canada.

**This is a 1-year assignment project role.**

**A Day in the Life**

Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities*
- Project Management: Lead the roll-out, training, and implementation of the existing facilities ticket system across all relevant retail locations. Develop and maintain a detailed project plan, ensuring timely execution and adherence to project milestones
- System Assessment: Evaluate the current ticketing system and processes to identify areas for improvement. Collaborate with stakeholders to implement necessary adjustments or updates to enhance system functionality and user experience
- Training & Support: Design and deliver comprehensive training programs for staff, ensuring they are well-versed in the use of the ticketing system. Provide ongoing support during the rollout phase to address any issues or concern
- Stakeholder Collaboration: Work closely with internal teams, including IT, construction, facilities, and retail operations, to gather feedback, ensure alignment, and achieve project objectives
- Documentation: Create and maintain detailed documentation of the ticket system processes, training materials, and any system updates. Ensure all documentation is accessible and up-to-date
- Reporting & Analysis: Monitor the performance of the ticketing system post-rollout, providing regular updates to senior management. Use data-driven insights to suggest further enhancements or modifications as needed
- Compliance & Standards: Ensure that the facilities ticketing system complies with all relevant company standards, industry regulations, and best practices
- Required domestic travel up to 20% of the time

**Qualifications** Who You Are**:

- Minimum of 3 years of project management experience, preferably in retail, construction, or facilities management
- Detail-oriented and highly organized with proven experience in system implementation, training, and rollout
- Familiarity with ticketing systems and facilities management processes is a plus
- Strong project management skills with the ability to manage multiple tasks and deadlines
- Excellent communication and interpersonal skills, with the ability to train and support diverse teams
- Analytical mindset with the ability to identify system issues and recommend effective solutions
- Proficient in project management tools and software, as well as Microsoft Office Suite
- Problem-solver with a proactive approach and adaptable and able to work in a fast-paced environment
- Strong leadership qualities with the ability to work independently and as part of a team

**Additional Information** Why You'll Love Working at H&M**
- We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disability
- We pride ourselves on being a values-driven organization, guided by our 7 unique values that have been part of our success story for over 75 years
- You’ll have access to our Colleague Resource Groups (CRGs) to find community and networking opportunities among colleagues
- We are an inclusive company where you’re encouraged to be yourself at work
- You will have access to a large global talent community, where career growth and aspirations have no limits
- We believe in supporting your overall wellbeing and offer comprehensive benefits inclusive of health insurance, wellness and family support programs, company match 401k, paid leave programs, and paid time off, including a community day to serve your local community
- You’ll be able to express your personal style with our employee discount at H&M, & Other Stories, and COS

Note: This job posting highli

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