Employee Relations Manager

2 weeks ago


Remote, Canada Amazon Canada Fulfillment Services, ULC. Full time

Bachelor’s degree required
- 7+ years of relevant experience employee relations, labor relations, or labor/employment law with emphasis on labor and employee relations
- Successful record of creating, improving and executing programs at scale
- Excellent skills and attention to detail, able to juggle and prioritize multiple tasks simultaneously while delivering on commitments
- Outstanding communication skills in written and verbal form; extensive public speaking, training, and/or communication skills
- Ability to quickly connect with people across a wide variety of backgrounds
- Skilled in MS Excel, Word, SharePoint & PowerPoint; curious about new learning technologies

The North American Employee Relations (ER) team supports Field Operations organizations across fulfilment and logistics business lanes. The central objective of our team is to ensure treatment of employees that is fair, respectful, and consistent with our framework of our core business values and objectives. To support that objective, this position’s responsibilities fall into proactive and reactive categories. We are seeking an ER Manager with a demonstrated ability to collaborate with and influence field operations managers, human resources, and contractors; to analyze multiple levels of employee and partner feedback to identify risks and gaps; to create, audit, and sustain positive workplace relations programs; and to design and conduct positive workplace relations training that drives best practices. The Manager also will work reactively on crisis-oriented situations that typically can only be successfully addressed under severe time constraints. The individual will work reactively on employee relations issues that may arise at a single station, within a specific geographic region, or network-wide. Balancing time between projects and crisis-response is a critical component for success in the position.

The Manager will possess employee and labor relations expertise, excellent judgment, and highly-developed analytical, interpersonal, and communication skills. The Manager will be comfortable both presenting to senior leaders and communicating with frontline employees. The successful Manager will be a strong project manager, capable of independently owning large-scale, network-wide projects. The Manager will quickly become an important “source of truth” regarding whether the organization is meeting its core values and principles.

Core Responsibilities
- Crisis Management: Work reactively on crisis-oriented partner issues under extreme time limitations while exercising excellent judgment
- Project Management: Independently own large-scale, network-wide projects delivered on time that improve frontline partner experience
- Analyze and Interpret Data: Exercise strong analytical skills using data and anecdotes to develop persuasive narratives and recommendations; demonstrated ability to define and measure success of programs
- Communicate Effectively: Rapidly produce high-quality written communications that concisely analyze problems and recommends solutions; design and deliver highly-engaging training sessions
- Collaborate: Build constructive relationships with critical stakeholders to share information and influence change
- Problem Solve: Work independently with mínimal supervision, in ambiguous situations, and persevere over internal and external barriers to drive resolutions
- Work at Scale: Launch and manage sustainable mechanisms for entire networks

Virtual Location - CAN
- Advanced degree, JD, or other specialized training in labor/employee relations
- Leadership experience in distribution, logistics and/or transportation industries highly desired
- Experience building and launching programs that measurably impact positive engagement
- Experience analyzing and using metrics to identify vulnerabilities and drive improvements in the employee experience
- Comfortable in a fast-paced environment and able to manage through ambiguity and change
- Solid sense of accountability, high-quality judgment and sound decision-making
- Fluency in multiple languages
- Ability to handle confidential information and escalate issues when appropriate

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status. If you would like to request an accommodation, please notify your Recruiter.

Amazon s’engage à créer un milieu de travail diversifié et inclusif. Amazon est un employeur qui offre à tous les mêmes opportunités et ne fait pas de discrimination fondée sur la race, l’origine nationale, le sexe, l’identité sexuelle, l’orientation sexuelle, le statut d’ancien combattant protégé, le handicap, l’âge ou autres statuts protégés par la loi. Les personnes handicapées qui souhaitent présenter une demande d’accommodement, son



  • Remote, Canada VON Canada Full time

    **Requisition Details**: Employment Status: Regular, Full Time (1.0 FTE) Program Name: Employee Services Support Number of Hours Bi-Weekly: 75 Work Schedule: Days **Job Summary**: The Manager Payroll Employee Services leads the team of Employee Payroll Verification Coordinators, Employee Payroll specialists and Employee Payroll Representatives to ensure...


  • Remote, Canada Alberta Blue Cross Full time

    Alberta Blue Cross® is an Alberta based organization dedicated to delivering exceptional customer experience and community leadership. We’re committed to providing the best health coverage to over 1.8 million members and take an active role in promoting wellness. We believe in what we do—and place trust in our employees to deliver our vision. Working...


  • Remote, Canada Canada Protection Plan Full time

    Are you looking to be part of a continually growing and dynamic company that is a leader in the life insurance industry? Canada Protection Plan, a Foresters Financial company operating in the Canadian marketplace, markets and sells life insurance and related products, many with simplified underwriting processes requiring no medical exams. Would you like to...


  • Remote, Canada Telecon Inc Full time

    Telecon is looking for an energetic and career oriented individual to lead our Recruitment team as National Talent Acquisition Manager. This opportunity is ideal for someone who has prior experience managing a team of Talent Acquisition personnel and enjoys strategic project work related to the Talent Acquisition function, including but not limited to:...


  • Remote, Canada ACCLAIM ABILITY MANAGEMENT INC. Full time

    **Disability Case Manager** Are you passionate about health, wellness and playing a positive role in assisting individuals in their return to work? Do you enjoy working in a dynamic, flexible and collaborative environment where you are encouraged to share your ideas? Are you well organized with strong customer service skills and able to demonstrate empathy?...

  • Project Manager

    4 weeks ago


    Remote, Canada Velocity Geomatics Full time

    **Project Manager** **Velocity Group** offers a broad scope of Surveying, Environmental and Civil Engineering services from our offices across Alberta. We are looking to enhance our team by adding a **Project Manager**. If you are interested in succeeding and growing your career with a great team, we encourage you to apply. **Remote/Hybrid work...


  • Remote, Canada Lifescan Full time

    **Territory Manager: Ottawa, Gatineau** **Location: Canada-Ottawa, Gatineau** With a vision to create a world without limits for people with diabetes, LifeScan is a world leader in blood glucose monitoring - globally more than 20 million people depend on OneTouch brand products to help them manage their diabetes. For over 35 years, LifeScan has had an...


  • Remote, Canada Voyageur Aviation Corp Full time

    **A Career in Aviation and Beyond - Manager, Human Resources** At Voyageur Aviation Corp., we deliver innovative solutions to customers with unique aviation requirements. We are an integrated provider of specialized aviation services, including, advanced engineering and maintenance capabilities, part sales and logistics management, aircraft leasing, and...

  • Account Manager

    12 hours ago


    Remote, Canada Sani Marc Inc Full time

    **Account Manager**: Emploi - Permanent Full-time - **Sales Representative - corporative accounts** Telecommuting Start**:2024-05-07** - End date**:0000-00-00** Schedule: Variable **Description: **The Account Manager for the F&B Division is responsible for business development of the Food & Beverage sector in British Columbia. **Responsibilities**: -...


  • Remote, Canada Amare Global Full time

    **Key Responsibilities** - Manages strategic proactive media outreach by identifying Amare brand awareness opportunities; takes initiative to act upon these opportunities to achieve results. - Manages relationships with media to create future opportunities. - Oversees digital and social media strategy, including the evolving digital market and contributes...

  • Channel Manager

    4 weeks ago


    Remote, Canada Readymode Full time

    ReadyMode is an enterprise-grade, cloud-based, all-in-one sales engagement platform for high-volume teams. We intelligently connect sales reps with more leads in less time, maximizing productivity. We are on a mission to “transform the way businesses communicate with their customers.” At ReadyMode, we live and breathe our Core Values, the 4 E’s -...

  • Community Manager

    5 days ago


    Remote, Canada Outliant Full time

    **Seniority Level**:Mid-Senior Level **Responsibilities**: - Oversee the growth and development of our virtual community on Facebook and Reddit. - Create and manage social media content that is engaging and informative. - Respond to comments and questions from community members. - Build relationships with community members and promote positive...


  • Remote, Canada The Salvation Army Full time

    **About The Salvation Army** **Mission Statement** The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world. **Vision Statement** We are an innovative partner, mobilized to share hope wherever there is hardship, building communities that are just and know the love of...

  • Manager, Revenue

    4 weeks ago


    Remote, Canada Modern Campus Full time

    **Who we are** Modern Campus empowers 2,000+ higher education institutions to thrive when transformation is required to respond to lower student enrollments and revenue, rising costs, crushing student debt, and administrative complexity. The Modern Campus learner-to-earner lifecycle platform power solutions for web content management, conversational text...

  • Incident Manager

    4 weeks ago


    Remote, Canada ComputerTalk Technology Inc. Full time

    **About the Role**: **About You**: **Key Responsibilities** - To manage customer incidents 24X7 and ensure mínimal disruption to the service - Speedy Restoration for all incidents - Setting up of Technical & Management Bridge - Verification of completeness & correctness of the information being sent to the customer. - To act as a center focal point for all...


  • Remote, Canada Aimtal LLC Full time

    As a Demand Generation Manager, your role will be to develop and execute integrated growth marketing strategies for Aimtal’s clients that result in high engagement and performance. You are responsible for researching, developing, presenting, and overseeing the execution of strategies that drive demand, leads, and impact on the pipeline for our clients and...


  • Remote, Canada Expedibox Full time

    **Your Role at Expedibox** Expedibox specializes in the sale and operation of smart parcel lockers that connect, simplify, and optimize the shipping and receiving of parcels. As one of Canada's leaders, we are excited to expand our team and are looking for a bilingual Customer Success Manager to serve and retain our existing customer base. If you are...


  • Remote, Canada Winona Full time

    **About Winona**: Winona is one of the leading telemedicine companies providing HRT for women in menopause. We’ve built all of our technology in-house including an EHR, patient care admin system, patient portal, website, marketing technology etc. Winona has two compounding pharmacies and a team of in-house physicians providing world-class care via a fully...

  • Product Manager

    4 weeks ago


    Remote, Canada Punchcard Systems Full time

    At Punchcard, we are in the process of inventing a new type of consulting agency, and we need great people to come along this journey with us. Our clients come to us to help them solve interesting challenges using technology. We are scaling our team and are looking for a Product Manager to advise clients on their products from concept to completion. The...


  • Remote, Canada Northern Birthwork Collective Full time

    **MANAGER - Indigenous Initiatives** The Northern Birthwork Collective (NBC) is a collaborative effort based in the Northwest Territories (NWT) that was founded in June 2020 and became a project on the MakeWay Charitable Society Shared Platform in October 2020. NBC’s mission is to provide cost supported programming and services for all stages of the...