Treatment Program Assistant Manager

7 months ago

Vancouver, Canada The Salvation Army Full time

The Treatment Assistant Manager - Women’s Program is responsible for oversight of Harbour Light’s bed-based substance use treatment and recovery services for adult women. They supervise the Women’s Treatment counselling and support staff, program implementation, and administrative functions.

The Assistant Manager - Women’s Program will work closely with the Treatment Program Manager and act in all respects as the Women’s Program Manager in their absence. They will work collaboratively with the Assistant Manager - Men’s Program and provide supervisory support to the Men’s Program in their absence.

**KEY RESPONSIBILITIES**:
The incumbent is responsible for the following range of job duties characteristic, or typical of the job class:
PROGRAM ADMINISTRATION:

- In conjunction with the Treatment Program Manager develops and supervises operating policy and procedure for program and operational requirements
- In collaboration with the Assistant Manager - Men’s Program, coordinates Treatment staff meetings, including preparation of agendas and minutes, and creates and distributes monthly program rosters
- Assists the Treatment Manager with Accreditation, program planning and evaluation, and other evaluation and reporting processes required by The Salvation Army and/or funders
- Works with the Treatment Manager, finance staff, and senior leadership to ensure all reporting obligations are fulfilled for government funding partners and/or donors
- Ensures compliance with Community Care licensing and funder requirements, including incident reporting
- Oversees administration of Women’s Program funding, including all reporting requirements
- Maintains and audits the department safe, in conjunction with the Senior Accountant
- Handles and ensures the protection of extremely confidential and sensitive employee, client, and program files, including financial documentation
- Opens and distributes in-coming mail and parcel(s) and processes out-going mail including materials of a confidential nature.
- Orders office supplies, medical supplies (such as Urinalysis and Breathalyzer tips), Client workbooks and bus tickets

PROGRAM OPERATIONS
- Assists the Treatment Manager with case management, ensuring that professional clinical practices are in place to provide superior client care with respect to intake, counselling, support, referral, networking and other services, including appropriate use of rehabilitative and disciplinary measures.
- Reviews database and file entries to ensure proper records and files are maintained for each client, make sure counsellors write progress and in-depth reports and provides information on the outcomes of the program and the progress of each client.
- Oversees the Harbour Light Treatment Alumni Program or delegates this to appropriate staff
- Collects, reports, and reviews statistical information for the Women’s Program to better evaluate program needs and guide its ongoing development
- May provide short-term emergency coverage for group counselling in the absence of Treatment staff
- Participates regularly in the Reflections schedule, and attends graduation ceremonies and other important milestones and seasonal activities
- Participates in or delegates the conduct of allowable physical searches of client rooms; maintains appropriate records of searches
- Coordinates the ongoing development of the Women’s Program to ensure services are trauma-informed, evidence-based, and therapeutically relevant to the needs of female-identifying clients

MEDICATION MANAGEMENT:

- Acts as primary contact for Pharmacists and organizes medication training for new staff
- Acts as liaison between Harbour Light, clients, pharmacy, and Treatment Doctor
- Represents the Women’s Program at Medication Safety Advisory Committee meetings; shares responsibility for scheduling, agendas, and minutes with the Assistant Manager - Men’s Program
- Ensures proper use of the Medication Room, including correct stock, regular audits, disposal of old medications, client confidentiality, and correct documentation (including MAR sheets)
- Approves funding for medication for Treatment clients
- Completes monthly/bi-weekly carries review
- Reviews and adjusts policies and procedures on medication management as needed
- Addresses issues pertaining to medication management processes and procedures as needed

EMPLOYEE RELATIONS:

- Primary point of contact for Women’s Program clients and staff for problem-solving, concerns, complaints, and as liaison between staff and upper management; escalates issues to Manager as needed
- Supervises frontline staff for the Women’s Program, including coordinating their hiring, orientation, training, evaluation, and performance management
- In collaboration with the Treatment Program Manager and Human Resources manages HR-related local matters between/amongst staff and/or clients, including coaching or discipline of staff.
- Responsible for processing payroll for frontline

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