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Event Sales Manager
5 months ago
**OVERVIEW/BASIC FUNCTION**:
Under the supervision of the Director of Event Sales is responsible for generating most of the banquet revenue as well as assisting in the general management of the Catering Department.
**RESPONSIBILITIES**:
- Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
- Ensure that standards are maintained at a superior level daily.
- Solicit new business through activities including but not limited to telephone calls and field trips.
- Prepare ‘call report’ on daily basis.
- Maintain contact with ongoing clients on a regular basis.
- Prepare, implement, and maintain division standards and control objectives.
- Suggest, confirm, and finalize menus.
- Monitor services provided by banquet staff.
- Coordinate activities of catering department with other departments to ensure excellent service to guests.
- Closely monitor market competition.
- Assist in preparing weekly and monthly reports and forecasts.
- Participate in quality control activities.
- Create, implement, and monitor a sales action plan for the department.
- Support and uphold hotel philosophy concerning hiring, employee relations, supervision, and disciplinary action.
- Interact in courteous and professional manner with all guests, staff and community members.
- Respond in courteous, professional and rapid manner in order to resolve all guest and staff difficulties.
- Supervise, direct, coordinate, influence and persuade staff to maintain service standards of hotel.
- Interact with people beyond giving and receiving instructions, particularly interaction with supervisor, subordinates, co-workers, and guests in completing assignments, resolving staff and guest complaints.
- Interpret and comply with a variety of instructions furnished in written, oral, diagrammatic or schedule form.
- Perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure.
- All other duties as required.
**QUALIFICATIONS**:
- Experience: Minimum three years’ experience for a luxury or ultra-luxury property.
- Education: College degree or equivalent work experience.
- General Skills: Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with mínimal supervision; maintain confidentiality of guest information and pertinent hotel data.
- Technical Skills: Knowledge of international foods and French and California wines; thorough knowledge of banquet service and operations; thorough knowledge of market in which hotel is competing; ability to generate sales; ability to effectuate quality and quantity control standards; ability to be resourceful, creative and maintain flexibility; ability to add and subtract three digit numbers. Ability to perform mathematical operations with units of measure including, but, not limited to dollars, cents, feet, inches, cups, pounds and ounces; ability to access, input, analyze and retrieve information from computers; ability to maintain excellent relations with staff; ability to maintain staff and guest confidentiality at all times; ability to manage by example; ability to accept responsibility for actions of others; exceptional oral communication skills to ensure ability to negotiate and persuade guests and staff to achieve results beneficial to operation of hotel; ability to converse calmly with irate guests, superiors and subordinates in sometimes intense emotional situations; ability to focus and maintain attention to performance of tasks despite frequent stressful, emergency, critical or unusual interruptions; ability to memorize, recollect and quickly retrieve dates, names, times and other data; ability to work and complete assignments on time despite frequent stressful, emergency, critical or unusual interruptions; ability to participate in all departmental and hotel-wide meetings.
