IT Support

1 month ago


Ottawa, Canada Clever Dog IT Systems Full time

**Overview**

**Responsibilities**
- Provide first-line technical support for hardware and software issues across various platforms.
- Troubleshoot and resolve desktop support issues in a timely manner.
- Utilize ticketing systems to track and manage support requests.
- Assist users with software troubleshooting, including installation, configuration, and updates.
- Maintain documentation of issues and resolutions to enhance the knowledge base.
- Collaborate with team members to improve service delivery and user satisfaction.
- Ensure that all IT equipment is functioning properly and assist with necessary repairs or replacements.
- Provide excellent customer service by communicating effectively with users at all levels.

**Experience**
- Proven experience in a help desk or technical support role.
- Proficiency in Windows 10/11 operating systems is essential.
- Experience with Microsoft 365.
- Familiarity with ticketing systems is preferred.
- Strong desktop support skills, including hardware troubleshooting and software installation.
- Excellent customer service skills with the ability to communicate technical information clearly at the user level.
- Experience in software troubleshooting within an office environment is a plus.
- Ability to work independently and as part of a team in a fast-paced environment.

Join us in delivering top-notch IT support that empowers our users to thrive

**Job Type**: Part-time

Pay: $20.00-$24.00 per hour

Expected hours: 4 - 10 per week

**Benefits**:

- Casual dress
- On-site parking

Schedule:

- Evening shift
- On call
- Weekends as needed

Application question(s):

- Are you available Weekday evenings and Weekends?

**Experience**:

- IT support: 1 year (preferred)

Licence/Certification:

- Driver's License and Transportation. (required)

Work Location: In person



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