Customer Experience Specialist

1 week ago


West Vancouver, British Columbia, Canada Indigo Books & Music Inc. Full time
Job Summary:
Welcome to Indigo Books & Music Inc., where we're dedicated to adding joy to our customers' lives. As a Customer Experience Specialist, you'll play a vital role in creating an exceptional employee and customer experience.

In this dynamic and enriching environment, you'll have the opportunity to cultivate relationships with customers, showcase our products, and create personalized experiences that exceed expectations. Your adaptability, flexibility, and willingness to learn new things will be essential in this fast-paced retail setting.

We offer a competitive salary of $17.95 per hour, plus opportunities for growth and development within our company. If you're passionate about delivering exceptional customer service, have excellent communication skills, and can work effectively in a team environment, we encourage you to apply for this exciting opportunity.

About Us:
Indigo is Canada's Cultural Department Store, offering a unique shopping experience that combines books, gifts, toys, and lifestyle products. Our mission is to ignite creativity and innovation every day, while fostering diversity and inclusion in all aspects of our business.

Key Responsibilities:
* Create a warm and welcoming environment in our stores
* Add joy to our customers' lives by providing exceptional customer service
* Showcase our products and leverage them to tell stories
* Engage and connect with customers on the sales floor
* Curate specific product collections for each customer
* Ensure Visual Standards are followed and maintained
* Role model Indigo's High Performance Characteristics
* Seek information regarding new products, promotions, and programs
* Contribute to an environment where everyone knows their health and safety is a top priority

Requirements:
* Experience in specialty retail or a retail environment preferred but not required
* Adaptability, flexibility, and a willingness to learn new things and be exposed to all aspects of the store
* Demonstrated commitment to creating an exceptional employee and customer experience
* Ability to be mobile on the sales floor for extended periods of time
* Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
* Availability to work a flexible schedule, including evenings, weekends, holidays, overnights, and early mornings (if required for the role)

What We Offer:
* Competitive hourly rate of $17.95
* Opportunities for growth and development within our company
* A dynamic and enriching work environment that fosters diversity and inclusion
* A comprehensive benefits package, including medical, dental, and vision coverage

How to Apply:
To be considered for this exciting opportunity, please submit your application through our website. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

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