Customer Experience Specialist

1 week ago

Vancouver, Canada Novus Entertainment Full time

**Type**: Full-time, Hybrid (3 days in-office, 2 days remote)

**Salary Range**:$50,000 - $60,000 per annum. Based on experience.

**Who We Are**:
Novus is a rapidly growing company offering the best in Internet, TV, and home phone services. We pride ourselves in our best-in-class customer service and have our customers at the heart of all of our decisions. We collaborate with an open mind to bring cutting-edge technology to our customers as we continue to strive for success and growth in the communities we service. As a company, we focus on leaning in on our passion, uniqueness, and diversity by providing an inclusive environment for our employees.

**Why Novus**:

- We’ve been in business since 1996 and are headquartered right here in beautiful Vancouver close to bus routes and Skytrain stations. We live and play in the communities we service.
- We offer a comprehensive benefits package after 3 months of full-time employment.
- Novus also offers generous education reimbursement and employer matching GRRSP programs.
- It’s your birthday Take the day off.
- Our Fun Club will have you socializing with activities throughout the year.
- We are a dog-friendly office.
- Our office is close to a variety of lunch spots.

**Responsibilities**:

- **Mapping Our Customer Journey**: Develop a comprehensive understanding of the entire customer journey for Novus’ customers, identifying opportunities for improvement and innovation.
- **Survey Creation and Analysis**: Design and implement surveys for various products, services, and customer experiences, including customer onboarding. Analyze survey data to make informed recommendations for enhancing the customer experience.
- **Cross-Functional Collaboration**: Work collaboratively with different departments to implement positive changes based on survey data and customer feedback.
- **Segmentation and Personalization**: Segment the customer list and create personalized moments of surprise and delight, such as sending gifts, anniversary letters, organizing thank-you events, and more.
- **Other Marketing Duties**: Assist with other marketing duties as required, contributing to Novus’ overall marketing efforts.

**Requirements**:

- Relevant experience in a customer experience or customer service role, preferably with a background in marketing.
- Exceptional project management skills and experience, with the ability to effectively manage multiple projects and deadlines simultaneously.
- Strong ability to review and interpret data to make informed decisions.
- Cross-functional collaboration skills, with the ability to work effectively across different departments.
- Friendly and approachable personality yet unafraid to ask tough questions.
- Creative thinker who thrives on coming up with new and fresh ideas to enhance the customer experience.
- Comfortable working in a hybrid environment (3 days in-office, 2 days remote) and weekends and nights as required.

  • Customer Experience Specialist, Phone Support

    4 hours ago

    Vancouver, Canada The Learning Experience #393 Full time

    Our mission is to increase the success rate of small businesses. Traditional banking has been a growth limiter rather than a growth enabler for business owners, and we’re changing that. Relay is the all-in-one, collaborative money management platform. We’re building for employer SMBs and their finance function, internal and external, and are focused on...

  • Customer Experience Specialist, Phone Support

    2 days ago

    Vancouver, Canada The Learning Experience #393 Full time

    Our mission is to increase the success rate of small businesses. Traditional banking has been a growth limiter rather than a growth enabler for business owners, and we’re changing that. Relay is the all-in-one, collaborative money management platform. We’re building for employer SMBs and their finance function, internal and external, and are focused on...

  • Recruitment Specialist

    4 weeks ago

    Vancouver, Canada Recruitment Specialist Full time

    Scout Talent - Our Group and Growth PlansScout Talent is part of the Scout Talent Group which is a group of companies that saw their inception in Australia and that are dedicated to recruitment marketing, talent attraction, and digital innovation.Our Group brands are comprised of:RecruitShop- offering a simple and effective flat-fee recruitment product...

  • Recruitment Specialist

    4 weeks ago

    Vancouver, Canada Recruitment Specialist Full time

    Scout Talent - Our Group and Growth PlansScout Talent is part of the Scout Talent Group which is a group of companies that saw their inception in Australia and that are dedicated to recruitment marketing, talent attraction, and digital innovation.Our Group brands are comprised of:RecruitShop- offering a simple and effective flat-fee recruitment product...

  • Recruitment Specialist

    1 month ago

    Vancouver, Canada Recruitment Specialist Full time

    Scout Talent - Our Group and Growth PlansScout Talent is part of the Scout Talent Group which is a group of companies that saw their inception in Australia and that are dedicated to recruitment marketing, talent attraction, and digital innovation.Our Group brands are comprised of:RecruitShop- offering a simple and effective flat-fee recruitment product...

  • Recruitment Specialist

    1 month ago

    Vancouver, Canada Recruitment Specialist Full time

    Scout Talent - Our Group and Growth PlansScout Talent is part of the Scout Talent Group which is a group of companies that saw their inception in Australia and that are dedicated to recruitment marketing, talent attraction, and digital innovation.Our Group brands are comprised of:RecruitShop- offering a simple and effective flat-fee recruitment product...

  • Recruitment Specialist

    1 month ago

    Vancouver, Canada Recruitment Specialist Full time

    Scout Talent - Our Group and Growth PlansScout Talent is part of the Scout Talent Group which is a group of companies that saw their inception in Australia and that are dedicated to recruitment marketing, talent attraction, and digital innovation.Our Group brands are comprised of:RecruitShop- offering a simple and effective flat-fee recruitment product...

  • Customer Experience Specialist

    3 weeks ago

    Vancouver, Canada Melanie Auld Jewelry Full time

    **Description**: Melanie Auld Jewelry was founded with a deep appreciation for the genuine connections we make with the people and places in our lives. We believe that everyone has a unique story to tell, and our brand is dedicated to celebrating life’s significant and everyday moments through thoughtful design and meaningful jewelry. If you are seeking a...

  • Customer Experience Specialist

    2 weeks ago

    Vancouver, Canada Fresha Full time

    Our Customer Experience team is expanding and we’re seeking an **enthusiastic, proactive** and **d**edicated Customer Experience Specialist **who **strives to enhance our customer’s experience**. This is a great opportunity for someone looking to work in a** fast-paced** and **changing environment,** who likes to **work autonomously,** enjoys a...

  • Customer Experience Specialist

    2 weeks ago

    Vancouver, Canada Fresha Full time

    Our Customer Experience team is expanding and we’re seeking an enthusiastic, proactive and dedicated** Customer Experience Specialist who strives to enhance our customer’s experience**. This is a great opportunity for someone looking to work in a **fast-paced** and **changing environmen**t, who **likes to work autonomously**, **enjoys a challenge **and...

  • Customer Experience Specialist

    2 weeks ago

    Vancouver, Canada Fresha Full time

    Our Customer Experience team is expanding and we're seeking an enthusiastic, proactive and dedicated** Customer Experience Specialist who strives to enhance our customer's experience**. This is a great opportunity for someone looking to work in a **fast-paced** and **changing environmen**t, who **likes to work autonomously**, **enjoys a challenge **and...

  • Customer Experience Specialist

    2 weeks ago

    Vancouver, Canada Kinnos Full time

    **About us** Founded in response to the West Africa Ebola outbreak, Kinnos (Brooklyn, NY) is revolutionizing the practice of how disinfectants are applied to create a safer and cleaner world for everyone. Its flagship product, Highlight, is a patented, hospital-grade color additive platform combined with existing disinfectants that has been shown in...

  • Customer Experience Specialist

    2 weeks ago

    Vancouver, British Columbia, Canada Granville Island Delivery Co. - a Division of Vancouver Foodie Tours Full time

    We are on a mission to generate happiness and appreciation by creating rewarding experiences through our businesses - Vancouver Foodie Tours, and Granville Island Delivery Co.Vancouver Foodie Tours is recognized as one of the world's top food tour operators by Forbes and TripAdvisor since being established in 2010. We offer fun and delicious experiences that...

  • Customer Experience Specialist

    3 weeks ago

    Vancouver, Canada Fresh Tracks Canada Full time

    At Fresh Tracks Canada, we craft tailor-made Canadian vacations for people from all over the world. Since 1996, our team of Canadian Insiders have helped our customers plan their vacations and enjoy life-changing travel experiences. We believe in keeping our customers front and center in everything we do; in fact, **focus on serving our customers** is one...

  • Customer Experience Specialist

    2 weeks ago

    Vancouver, British Columbia, Canada Fresh Tracks Canada Full time

    At Fresh Tracks Canada, we craft tailor-made Canadian vacations for people from all over the world. Since 1996, our team of Canadian Insiders have helped our customers plan their vacations and enjoy life-changing travel experiences.We believe in keeping our customers front and center in everything we do; in fact, focus on serving our customers is one of our...

  • Support Specialist, Customer Experience

    2 weeks ago

    Vancouver, British Columbia, Canada The Targeted Strategies Group Full time

    As Executive Support Specialist, your main objective is to enhance the efficiency of Sales Principals and Executives, ensuring they make the most of their time to generate new revenue, as well as maintain and expand existing revenue streams. You will utilize exceptional organizational skills, sound decision making and judgement, and professional discretion...

  • Customer Experience Specialist

    3 weeks ago

    Vancouver, Canada Granville Island Delivery Co. - a Division of Vancouver Foodie Tours Full time

    **Customer Experience Specialist - Weekend (On-site)** We are on a mission to generate happiness and appreciation by creating rewarding experiences through our businesses - Vancouver Foodie Tours, and Granville Island Delivery Co. Vancouver Foodie Tours is recognized as one of the world’s top food tour operators by Forbes and TripAdvisor since being...

  • Customer Experience Specialist

    1 week ago

    Vancouver, Canada Granville Island Delivery Co. - a Division of Vancouver Foodie Tours Full time

    **Customer Experience Specialist - Weekend (On-site)** We are on a mission to generate happiness and appreciation by creating rewarding experiences through our businesses - Vancouver Foodie Tours, and Granville Island Delivery Co. Vancouver Foodie Tours is recognized as one of the world’s top food tour operators by Forbes and TripAdvisor since being...

  • Customer Experience Specialist

    3 weeks ago

    Vancouver, Canada Granville Island Delivery Co. - a Division of Vancouver Foodie Tours Full time

    We are on a mission to generate happiness and appreciation by creating rewarding experiences through our businesses - Vancouver Foodie Tours, and Granville Island Delivery Co. Vancouver Foodie Tours is recognized as one of the world’s top food tour operators by Forbes and TripAdvisor since being established in 2010. We offer fun and delicious experiences...

  • Customer Experience Specialist

    4 weeks ago

    Vancouver, Canada Granville Island Delivery Co. - a Division of Vancouver Foodie Tours Full time

    We are on a mission to generate happiness and appreciation by creating rewarding experiences through our businesses - Vancouver Foodie Tours, and Granville Island Delivery Co. Vancouver Foodie Tours is recognized as one of the world’s top food tour operators by Forbes and TripAdvisor since being established in 2010. We offer fun and delicious experiences...