Site IT Support Technician

2 weeks ago

Markham, Canada Advanced Micro Devices, Inc Full time

Overview:
**WHAT YOU DO AT AMD CHANGES EVERYTHING**

We care deeply about transforming lives with AMD technology to enrich our industry, our communities, and the world. Our mission is to build great products that accelerate next-generation computing experiences - the building blocks for the data center, artificial intelligence, PCs, gaming and embedded. Underpinning our mission is the AMD culture. We push the limits of innovation to solve the world’s most important challenges. We strive for execution excellence while being direct, humble, collaborative, and inclusive of diverse perspectives. This is who we are at our best. One Company. One Team.

AMD together we advance_

**Responsibilities**:
This full-time position is responsible for providing IT client services support to AMD’s internal customers in Markham, Ontario, Canada. Main responsibilities include computer imaging, data transfer, personalization (configuration), scheduling, customer support, and inventory management. It is anticipated that the qualified individual will be spending 80% of their time working on fulfilling requests and solving computer incidents, and 20% in supporting projects. Additional responsibilities include mobility support, working with 3rd party vendors, evaluating policy and process.

**Job Functions**
- Perform onsite analysis, diagnosis, and resolution of complex desktop/mobility problems for end users, recommend and implement corrective solutions.
- Manage and maintain mobility queue and meet SLAs for incoming tickets.
- Project manage software/hardware rollouts and refresh items.
- Install, configure, test, maintain, monitor, and troubleshoot end-user workstations/mobile devices and related hardware and software to deliver required desktop service levels.
- Assess the need(s) for and implement performance upgrades to end user workstations/mobile devices, including the installation of these upgrades (for example memory).
- Provide technical guidance to other members of the team.
- Collaborate with the global IT service desk and 3rd party vendors to ensure efficient operation of the company’s desktop/mobility environment.
- Develop and maintain software packages and tools used for software distribution.
- Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring desktop/mobility operations.
- Accurately document instances of desktop equipment or component failure, repair, installation, and removal.
- Interface with third-party support and equipment vendors

**Primary Qualifications**
- Excellent communication skills, interacting with AMD employees and contractors at any level.
- Associate Degree in information technology, or related field (or equivalent experience).
- Minimum of 3 years of IT Desktop Support experience.
- Experience working in a global company.
- Strong technical skills in supporting x86/x64 hardware platforms, Windows 10, Apple iOS, and Android mobile OS.
- Experience working in an Active Directory environment including SCCM (SMS).
- Experience with Mac OS X, JAMF is a plus.
- Experience working with 3rd party vendors in both support and contract areas.
- Concentrated focus on defect reduction and quality of services.
- Excellent customer relations and customer support skills.
- Experience working in a team-oriented, global, collaborative environment

**Preferred Skills**
- CompTIA A+ Certification
- Recent Microsoft Certification

LI-CS1

Qualifications:

- Benefits offered are described: _AMD benefits at a glance.

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