IT Support Technician, Jr
2 weeks ago
**About the company**
Our mission is simple: make technology an asset for your business not a problem.
Radeon Technologies, MSP, authorized NCR partner and provider of the #1 POS in North America. NCR Aloha POS, provides customized technology systems & solutions for today's Hospitality Industry. We take pride in providing service and support to some of the biggest and busiest establishments in Vancouver, Toronto, and the Southern Ontario Region.
As a technology partner, when our clients' business grows, we will grow with them; therefore, we will work hand in hand with our clients to support their growth. We echo with enthusiasm, ‘Delivering world-class value and results to our partners and clients through passion, dedication and integrity.’
**About the role**
IT Support Technician, Jr. are typically entry level with less than one year of experience. This person is a good communicator and a person who can manage well when the client is in a crisis and really needs strong guidance. This person should be prompt and/or know the importance of communicating ETA's to clients. Most importantly, this person should be eager to learn while following prescribed procedures.
**Position Responsibilities**
- Provide Level 1 phone/remote support (IT & POS)
- Installation, setup and minor repairs of hardware, PC’s, Printers, Cash Drawers etc.
- Maintain inventory of hardware in-house
- Shipping of hardware to customers/sites
- Check Backup Logs daily and update the tickets or reports
- Check Anti-virus & Firewall alerts
- Create Antivirus Report, update billing as needed
- Create Backup Report, deal with any issues, update billing as needed.
- Create RMM True Up report
- Create Firewall Management True Up report
- Mandatory on-call shift work, availability to work evenings and weekends
- Alerting
- Watch the consoles for new alerts
- Escalate as required
- Portal/RSM management
- Patching
- Monitor the patching schedule, deal with exceptions
- Track to make sure patched machines come back online
- Create Patch True Report
**Knowledge, Skills, and Abilities**
- Experience required with Windows desktop operating systems
- Understanding of TCP/IP and troubleshooting Internet connectivity
- Experience with Terminal Services
- Understanding of relationship between switches, hubs, patch panels and connecting nodes to a network
- Working Knowledge of Wireless Technologies
**Credentials and Experience**
- College Certificate in IT or related field
- Eager to learn
- Takes direction from Technicians/Technicians
**Job Types**: Full-time, Permanent
**Salary**: $35,000.00-$40,000.00 per year
**Benefits**:
- Casual dress
- Dental care
- Extended health care
- Flexible schedule
- On-site parking
- Paid time off
- Vision care
- Work from home
Schedule:
- 8 hour shift
- Monday to Friday
- On call
Supplemental pay types:
- Bonus pay
- Overtime pay
**Experience**:
- IT: 1 year (required)
Licence/Certification:
- Drivers License and vehicle (required)
Work Location: Hybrid remote in Markham, ON
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