User Support Technician

2 weeks ago


Markham, Canada Maple Supply Chain Management Inc. Full time

**Languages**

English

**Education**
- College/CEGEP

**Experience**

2 years to less than 3 years

**Asset languages**
- Mandarin

**Responsibilities**

**Tasks**
- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software

**Experience and specialization**

**Computer and technology knowledge**
- Android
- Device drivers
- Networking software
- Networking hardware
- Networking security
- Multimedia software
- Programming software
- Website creation and management software
- Database software
- Programming languages
- MS Office
- MS Windows
- Wireless networks

**Job Types**: Full-time, Permanent

**Salary**: $28.50-$30.00 per hour

**Benefits**:

- Casual dress
- On-site parking

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

Work Location: In person



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