User Support Technician
2 weeks ago
**Languages**
English
**Education**
- College/CEGEP
**Experience**
2 years to less than 3 years
**Asset languages**
- Mandarin
**Responsibilities**
**Tasks**
- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
**Experience and specialization**
**Computer and technology knowledge**
- Android
- Device drivers
- Networking software
- Networking hardware
- Networking security
- Multimedia software
- Programming software
- Website creation and management software
- Database software
- Programming languages
- MS Office
- MS Windows
- Wireless networks
**Job Types**: Full-time, Permanent
**Salary**: $28.50-$30.00 per hour
**Benefits**:
- Casual dress
- On-site parking
Flexible Language Requirement:
- French not required
Schedule:
- Monday to Friday
Work Location: In person
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