IT Support Technician

2 weeks ago


Markham, Canada Roca Networks Full time

IT SUPPORT TECHNICIAN (22221)

MARKHAM, ON

**Responsibilities**:

- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced;
- Provide helpdesk support related to computer systems, hardware and software;
- Install, test, configure, maintain, troubleshoot and upgrade Web-server hardware and software;
- Manage PC Setup and deployment for new employees using standard hardware, images and software;
- Monitor and respond promptly and effectively to requests received through the IT helpdesk;
- Consult user guides, technical manuals and other documents to research and implement solutions;
- Modify configurations, utilities, software default settings, etc., for the local workstation;
- Provide advice and training to users in response to identified difficulties;
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts;
- Provide business systems, network and Internet support to users in response to identified difficulties;
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software;
- Provide customer service;
- Perform timely workstation hardware and software upgrades as required.

**Qualifications and Skills**:

- Bachelor’s Degree in Electrical, electronics and communications engineering or similar is a MUST;
- 2+ years of relevant experience;
- Active Directory and Asset Management System;
- Networking software/hardware/security;
- Strong analytical skills;
- Strong problem identification and problem resolution skills;
- Excellent time management skills;
- Excellent independent judgement and reasoning.

This is a permanent, full time position (30 to 40 hours /week, TBD).

**Salary**: Between $ 30.00 - $ 32.00/hour, TBD

Location: Markham, Ontario

**Salary**: $30.00-$32.00 per hour

Expected hours: 30 - 40 per week

Schedule:

- Monday to Friday

Supplemental pay types:

- Overtime pay

Work Location: In person



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