Automotive Development Coordinator

3 days ago

Cochrane, Canada Cochrane Toyota Full time

**Are you a versatile professional with a passion for the automotive industry? Cochrane Toyota is seeking a Service and Sales Development Representative to join our dynamic team. We offer comprehensive training, a supportive work environment, growth opportunities, and a clear path to move into a Service Advisor or Salesperson role.**

**Roles and Responsibilities**:
**Service Development Responsibilities**:

- Schedule service appointments, optimizing shop load and efficiency.
- Conduct outbound calls for service reminders, customer follow-ups, and campaigns.
- Provide knowledgeable and credible information to customers regarding service needs and appointments.
- Coordinate with service advisors and technicians to ensure timely and accurate completion of work orders.
- Maintain regular communication with customers to manage their expectations throughout the service process.
- Handle customer inquiries and resolve any service-related concerns.

**Sales Development Responsibilities**:

- Qualify sales leads and schedule appointments for the sales team.
- Maintain the customer database with accurate and up-to-date information.
- Follow up with prospective customers to nurture leads and convert them into sales opportunities.
- Coordinate with the sales team to ensure a seamless customer experience from inquiry to purchase.
- Assist with online sales campaigns and initiatives to drive traffic and generate leads.

**Qualifications**:

- 1 - 2 years of experience in an automotive dealership, preferably in a service BDC or sales BDC setting.
- Strong knowledge of automotive service and sales processes and terminology.
- Excellent communication and interpersonal skills.
- Ability to manage multiple tasks in a fast-paced environment.
- Strong organizational skills and attention to detail.
- Proficiency with CRM software and other business development tools.
- Ability to work a flexible schedule, including evenings and weekends.
- Valid Class 5 driver’s license required.

**Career Advancement**:
This role is a launching pad for your career in the automotive industry. With dedication and performance, you can advance to positions such as:

- ** Product Advisor**: Leverage your customer service skills and dealership knowledge to assist customers in selecting the perfect vehicle, driving sales, and building long-term relationships.
- **Service Advisor**: Use your understanding of service operations to provide exceptional guidance to customers regarding their vehicle maintenance and repair needs.

**What We'll Bring**:

- A work environment built on teamwork, flexibility and respect.
- Continuous on-the-job training in the latest automotive technologies
- RRSP matching and Deferred Profit Sharing.
- Health and Dental Benefits Package
- Paid Time Off
- Great company culture

**Why Us**:
Cochrane Toyota has been a cornerstone of the Southwestern Alberta community since 2010, proudly serving our customers with a commitment to excellence. Our dealership is renowned for delivering exceptional customer service, comprehensive automotive solutions, and a strong dedication to making things better for our community. With a team of passionate professionals and a state-of-the-art facility, we strive to create a welcoming and supportive environment for our customers and employees.

**Application Deadline is July 19th, 2024

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