Automotive BDC Supervisor

Are you an experienced professional with a passion for the automotive industry and have a talent for leadership? Cochrane Toyota is seeking a Blended Sales and Service BDC Supervisor to join our dynamic team.
We offer comprehensive training, a supportive work environment, and growth opportunities.

Supervisor Responsibilities:

• Lead and manage a team of up to 4 BDC representatives, providing guidance, training, and support to ensure team success.
• Monitor and evaluate team performance, providing feedback and implementing improvements as necessary.
• Develop and implement strategies to optimize the BDC’s efficiency and effectiveness in handling sales and service inquiries.
• Handle escalated customer issues and provide resolutions to ensure high customer satisfaction.
• Maintain accurate records of team performance, customer interactions, and campaign results.
• Provide weekly performance reports to management, highlighting key metrics, successes, and areas for improvement.
• Ensure compliance with dealership policies and procedures.

Service Development Responsibilities:

• Handle inbound and outbound service inquiries via phone, email, and internet leads professionally and efficiently.
• Schedule service appointments, optimizing shop load and efficiency.
• Conduct outbound calls for service reminders, customer follow-ups, and campaigns.
• Provide knowledgeable and credible information to customers regarding service needs and appointments.
• Coordinate with service advisors and technicians to ensure timely and accurate completion of work orders.
• Maintain regular communication with customers to manage their expectations throughout the service process.
• Handle customer inquiries and resolve any service-related concerns.

Sales Development Responsibilities:

• Handle inbound and outbound sales inquiries via phone, email, and internet leads professionally and efficiently.
• Qualify sales leads and schedule appointments for the sales team.
• Maintain the customer database with accurate and up-to-date information.
• Follow up with prospective customers to nurture leads and convert them into sales opportunities.
• Coordinate with the sales team to ensure a seamless customer experience from inquiry to purchase.
• Assist with online sales campaigns and initiatives to drive traffic and generate leads.

• 3+ years of experience in an automotive dealership, preferably in a BDC or customer service role.
• Proven leadership skills with experience managing a small team.
• Strong knowledge of automotive service and sales processes and terminology.
• Excellent communication and interpersonal skills.
• Ability to manage multiple tasks in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Proficiency with CRM software and other business development tools.
• Ability to work a flexible schedule, including weekends.
• Valid Class 5 driver’s license required.

What We'll Bring:

• A work environment built on teamwork, flexibility and respect.
• Continuous on-the-job training in the latest automotive technologies
• RRSP matching and Deferred Profit Sharing.
• Health and Dental Benefits Package
• Paid Time Off
• Great company culture

Why Us:

Cochrane Toyota has been a cornerstone of the Southwestern Alberta community since 2010, proudly serving our customers with a commitment to excellence.
Our dealership is renowned for delivering exceptional customer service, comprehensive automotive solutions, and a strong dedication to making things better for our community.
With a team of passionate professionals and a state-of-the-art facility, we strive to create a welcoming and supportive environment for our customers and employees.

If you think you fit this role, apply now

Application Deadline is July 19th, 2024