Department Sales Manager

6 months ago

Burlington, Canada Golf Town Operating Limited Partnership Full time

Our grass is greener...

It’s no secret that our people love golf. What you may not know is that Golf Town is a place where golf enthusiasts can put their love of the game to use, building and sharing their knowledge of the latest industry trends. We work together in a highly professional environment, spreading passion for the game through our Green Jacket Experience, giving our customers the best advice, equipment, apparel, club repair, services, and accessories. Our retail stores are a golfer’s paradise.

As Golf Town’s Department Manager of Fashion Apparel and Footwear, you will be responsible for telling a “fashion story of golf” through visually appealing product presentation and ensuring timely merchandise flow from the stock room to the floor. You are accountable for ensuring an exceptional customer experience, for up-to-date staff training and day to day operations. We believe in driving sales through a visual experience backed up by the most friendly and knowledgeable service advisors and managers. You have experience with merchandising and display of clothing.

**Merchandise Presentation**
- Work as a partner with the Regional Visual Merchandiser to ensure visual standards are maintained and plans are executed in a timely and efficient manner.
- Oversees implementation of merchandising and advertising guidelines, monitors pricing, and ad merchandise setup and signage.
- Ensures accuracy and timely completion of price changes and price identification in designated area.
- Ensure department is well stocked, priced and displayed per company standards to maximize the opportunity for sales.
- Communicate regularly with management on product requests, outs, hot items and inventory concerns, as well as staffing requirements.
- Ensure stockroom is maintained per the company standards and the seamless flow of merchandise from stockroom to sales floor.
- Handle special order follow-up, i.e. vendor and customer contact.

**Customer Service**
- Ensure customers are provided with highest level of customer service, emphasizing courteous and knowledgeable assistance to each and every customer.
- Model customer service for associates and promote sales whenever interacting with associates and customers.
- Ensure customers are accurately informed of daily advertising and promotions.

**Training**
- Understand Learning Management System (LMS) training requirements and participate in LMS courses.
- Assist in product training for associates in the department and help conduct in-store product training meetings.
- Assist in ensuring compliance and execution of company customer service and sales training programs.
- Attend vendor clinics for products related to the department(s).
- Ensure all Policies & Procedures (P&P’s) are followed in the department.

**Leadership**
- Assist in training associates on sales, customer service, operations, merchandising, product knowledge and monitor progress.
- Assist in product training for associates in the department and help conduct in-store product training meetings.
- Participate in annual performance evaluations for department associates.
- Lead informative and motivational daily huddles.

**Operations Management**
- Participate in the Manager On Duty (MOD) Program, which requires complete understanding of all store procedures.
- Walk the floor regularly to manage the floor for daily MOD responsibilities.
- Ensure compliance to all guidelines involved with safety, loss prevention and cash handling procedures.

**Skills, Education, Competencies**
- 1-2 years of experience in a Fashion retail environment or equivalent relevant experience
- 1-2 years of clothing/ apparel merchandising is required
- Previous management experience would be an asset
- Affinity for luxury sport apparel and an interest in golf
- Strong communication skills and sound judgment
- Prior clothing merchandising and stock planning responsibility required.
- Ability to execute company standards successfully.
- Exceptional interpersonal skills with an ability to adapt to meet a wide range of customer needs.
- Creative, innovative, energetic, and enthusiastic

**Work Hours**
- Flex schedule - some weekends and evenings.
- Work varied shifts, including weekends and holidays.

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