Property Manager

2 weeks ago

Ottawa, Canada Colonnade Management Inc. Full time

Reporting to the Director, Residential Real Estate, the **Property Manager** **- Mixed Use** is responsible for all day-to-day management activities of a Class-A mixed-use assets, including high-end residential rentals, office and retail in Ottawa, ON. Working in collaboration with leaders in Operations, Leasing and Accounting, the Property Manager will seek to optimize the performance and maximize revenue through direct involvement with all operational and property management programs, operating budget preparation and financial analysis. This role will also involve supervising contractors for site issues, maintenance, and construction, developing excellent tenant and contractor relations with responsive, proactive service and developing strategic long-range objectives for the portfolio including improving operating processes.

A key objective will be to lead and foster an environment and culture which supports the company’s ‘Best in Class’ mandate ensuring exceptional service delivery across all functional areas of the properties, while always striving to ensure superior tenant relations through personal contact and excellent customer service.

**Responsibilities**:

- Oversee day to day management of the properties within the portfolio.
- Preparation and administration of all operating and capital expense budgets each year in consultation with the Director of Residential Real Estate, Operations and Leasing teams.
- Work in collaboration with Community Manager, Leasing, Marketing and Resident Services Teams to support achievement of budgeted leasing projections.
- Supervise and/or develop, in consultation with Operations department, appropriate operating procedures for the properties ensuring legislative or regulatory requirements are adhered to and emergency response procedures are regularly updated.
- Review in collaboration with A/R Administrator accounts receivable to ensure they are maintained at an acceptable level.
- Review of payables to ensure accuracy and completeness and approve within authority level.
- Tender and manage capital projects including building improvements and leasehold improvements.
- Monitor and follow up with Operations Team Lead on Tenant maintenance requests to ensure overall service delivery is consistent with Colonnade Bridgeport’s Client Service standards.
- Ensure excellent tenant relations through regular personal contact and excellent customer service.
- Manage, direct, and motivate Building Operators, Resident Services, Marketing and Leasing Team Members. Provide performance feedback, coaching and guidance, including an annual performance review for employees.
- Ensure all vendors and contractors comply with the established health and safety policy, and immediately address any infractions, hazardous conditions, or damaged equipment.
- Complete weekly visual inspections of the properties, note areas of deficiencies/concerns, and address accordingly.
- Prepare, tender, analyze, award, implement, and review all property specific maintenance contracts.
- Work in collaboration with the Project Management Team on Capital Projects as required.
- Respond to Owner's inquiries and requests. Interact with Property Owner as it relates to expenses, tenant issues and property matters.
- Other duties as required.

**Qualifications**:

- A minimum of 10 years’ experience as a Property Manager with experience in high rise apartment building management.
- A minimum of 5-7 years’ experience leading a cross-functional team.
- Must have strong knowledge of terms and conditions of residential leases and working knowledge of Ontario Residential Tenancies Act and Landlord Tenant Board guidelines.
- Must have a thorough understanding of all municipal and provincial regulations and be able to adhere to them.
- Excellent communication skills, bilingual (English/French) is an asset.
- Excellent customer service and leadership skills.
- Intermediate to excellent MS Office skills; Yardi experience an asset.
- Must have transportation to travel to property sites.

The above statements reflect the general details considered necessary to describe functions of the job and shall not be construed as a detailed description of all work requirements that may be inherent in the job.

Colonnade BridgePort provides a dynamic work environment and offers a competitive salary and benefit package, including Summer Hours, social events, etc.

We thank all interested applicants, however, only those under consideration will be contacted.

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