Lead, Change Management and Training

2 weeks ago

Montréal, Canada Glencore Full time

**Job highlights**
- Division Cuivre
- Montreal, Quebec, Canada

**Job ID**
- NC-052**Closing date**
- Never**Last Updated**
- 29/02/2024***

**Location**:Montreal, Qc
- **Job type**:Permanent full-time position**About Glencore**:
Glencore is one of the world’s largest diversified natural resources companies. It is also a major producer and marketer of more than 60 commodities. Our operations include approximately 150 mining and metallurgical sites and agricultural oil facilities supported by a global network. Our mission is to provide the commodities that make everyday life better, in a socially responsible way. Our people are fundamental to our success. We employ some 135,000 people and offer them the opportunity to develop and grow their skills and careers.
- Glencore’s Copper division for North America and Philippines is one of the world’s leading producers of refined copper and critical metals. Our operations include 6 industrial sites including smelters, refineries and recycling facilities. Our objective is to provide, in a responsible manner, the metals that make everyday life better. Our 2,600 employees are the driving force of our activities and we strive to surround ourselves with dedicated individuals who are proactive and take on responsibility and aim to become leaders in their field.
- Join us and let’s grow together.
- **About the role**:
As a change management professional, you will lead strategic initiatives to smoothly integrate technology changes within organizations. This involves developing and implementing policies, programs, and tools to facilitate transitions from current to future states, including project changes and employee onboarding. You will focus on promoting employee adoption through targeted training programs and materials, while also monitoring KPIs to assess the effectiveness of change management and training strategies.
- **More specifically, you will be tasked with**:

- support organizational change management efforts for technology programs
- develop the change management strategy with clearly defined goals, objectives and criteria for success
- OCM principles consistent with industry standard change management methodologies to all communications, change and training programs
- work with key stakeholders and determine engagement strategies to win the support of the organisation
- develop and implement a communication strategy to keep all impacted stakeholders informed of changes
- develop and publish impactful and consistent communication to articulate benefits of the initiative and ‘what’s in It for me’ (WIIFM)
- establish and coordinate the change agent network responsible for delivering key messages in regions, at assets and corporate offices
- work in partnership with OCM teams from correlated projects to ensure optimal outcomes for joint stakeholders
- direct third-party teams responsible for OCM delivery to ensure accountability and provision of deliverables
- define KPI’s to assess the efficacy of the change management plan and communications. Monitor KPI’s throughout deployment and report to leadership regularly
- collaborate with Business Process Owners (BPO’s) and Subject Matter Experts (SME’s) to identify training needs and develop and deliver training plans
- develop learning programs which support long-term adoption, skills development and retention beyond implementation
- develop and maintain role-based training collateral (procedures, quick reference guides, e-learning, job aids)
- develop and maintain a centralised document repository and or platform for access to up-to-date training materials
- define KPI’s to assess the efficacy of training programs. Monitor KPI’s throughout deployment and report to leadership regularly
- promote a learning culture thru coaching and interactions

**Skills**:

- Bachelor’s degree in social science, computer science, business administration, education or related business discipline
- SAP certification: S/4 HANA, certification in change management, e.g. CCMP, PROSCI or a project Management Certification are an asset.
- Excellent communication, collaboration and leadership skills.
- Strong analytical and problem-solving skills, with a focus on achieving results.
- minimum 10 years’ experience in organisational change management (OCM) and/or training in global transformation environments
- project management experience, preferably in information systems
- experience with SAP Fiori a must
- experience as a Product Owner, Business Analyst or similar background eliciting business requirements and transforming those into end-user deliverables
- experience working with information systems resources and transforming technical processes and materials into end-user training collateral
- hands-on training experience, especially delivering train-the-trainer programs for technology projects
- presentation skills with demonstrated ability to communicate complex concepts to a wide range of stakeholders
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